Great staff. Friendly. This is my future spot.

Good staff

Good staff. Friendly

Good staff. Clean.

It was my sister's birthday and so I booked a staycation near the venue for the Aurora festival. They told me that the guard that has been with the property for 2 years was really rude to my dad. He was on his phone and wouldn't answer them about a parking question. My sister even overheard him say that since they were the ones who need something, they should be the one to come up to him. He was the security guard! He should attend to the guests who are parking but instead he shouted at them and insisted that my dad was on the wrong. 3 stars for service and staff because the other hotel staff were great. Minus 2 is for the security guard on April 7 at 1am after day 1 of Aurora festival. It was supposed to be a stress-free weekend but the incident ruined the experience.

Amazing staff

The hotel was really comfortable and the staff were extremely polite and welcoming. Service with a smile is what I received with every encounter.

Booked a family room. Bed, room size and staff is ok. However, we didn't feel safe in the room. Windows have sliding glass doors with defective locks. Toilet is old and not well maintained, cabinets are so dusty, sink in the kitchen has some cockroach poops, found 2 baby cockroaches on the floor and spider webs around the ceiling. There's also 1 room inside that's locked and we all didn't feel comfortable on it. No elevator as well so its not suitable for people who travels with heavy luggages.

Nice trip

Nice and clean property. Very friendly and helpful staff.

The luxury room was far beyond what we expected. Very clean, spacious and homey. We wished we could have stayed longer but we need to catch a flight the next morning. I will definitely book un this hotel again.

Staffs are very friendly. Very clean and affordable. Only one complaints are; (1) there were bed bugs but when called the front desk they came and sprayed our beds with Lysol. (2) you can here the fighter jets very loud flying by so are the planes. (3) they need some update to the rooms since it’s all dated. Overall stay for one night with my family, it was good.

Great

The pictures looked good but I could hear the guests in the next room all night and had to kill a couple very healthy roaches. The bed was comfortable but overall it was a disappointing stay. The pool looked nice but I didn’t use it so I have no idea if it was clean.

Property looks nice but the room I had was literally falling apart. Also since I was alone in the room it was only cleaned every other day during the nearly months that I stayed there.

easy to get around

I can say that it was a good overnight stay for my family. The room was clean and linens were smelling good including the beddings and pillows. The food was wonderful. The missing items were slippers, no newspaper which i requested. The hair dryer/blower was defective/not working. No free coffee and sugar, there were three teas but no sugar. Tv set could not be used, no channel.

Cheap and ok to stay place to stay with the family. Dont expect too much for the price though.

No elevator to go to the 2nd floor! Assigned by the pool, that is an open area for noisy occupants!

Hotel is located in a good area, plenty of restaurant options, nightlife, and close to Clark base. It has onsite cafe and massage, both of which are great and the staff is very helpful. The room itself is comfortable, although a little dated it was clean and had a good selection of TV channels.

Hotel is located in a good area, plenty of restaurant options, nightlife, and close to Clark base. It has onsite cafe and massage, both of which are great and the staff is very helpful. The room itself is comfortable, although a little dated it was clean and had a good selection of TV channels.

The evening shift receptionist was terrible, bad manner and seems not happy with her work.

Stayed multiple times at the Prism. Really like the staff and fundamentally like the actual hotel which is why I re-booked, despite having a couple of concerns pre-booking. Unfortunately they were realised, so unsure if i will re-book again. Being an international traveler and having traveled around much of the Phillipines. There are two areas the hotel in my humble opinion need to address; 1. Install decent internet connection that has enough bandwidth and is stable enough for an modern hotel catering for international travelers 2. Hire a cook and provide a better breakfast menu in line with similar hotels in Angeles. The menu has not changed in 8yrs and really is not that great They should also adopt a late night noise policy. Really not good enough for guests having to put up with loud conversations and small but noisy get-to-gethers outside their room at 1.00/2.00 am in the morning. I think midnight is acceptable thereafter security need to adopt a noise policy in consideration of other guests

Stayed multiple times at the Prism. Really like the staff and fundamentally like the actual hotel which is why I re-booked, despite having a couple of concerns pre-booking. Unfortunately they were realised, so unsure if i will re-book again. Being an international traveler and having traveled around much of the Phillipines. There are two areas the hotel in my humble opinion need to address;1. Install decent internet connection that has enough bandwidth and is stable enough for an modern hotel catering for international travelers2. Hire a cook and provide a better breakfast menu in line with similar hotels in Angeles. The menu has not changed in 8yrs and really is not that greatThey should also adopt a late night noise policy. Really not good enough for guests having to put up with loud conversations and small but noisy get-to-gethers outside their room at 1.00/2.00 am in the morning. I think midnight is acceptable thereafter security need to adopt a noise policy in consideration of other guests

everything was great except, they need exhaust fans for the breakfast area. we sat and ate breakfast and our clothes ended up smelling like fried stuff

everything was great except, they need exhaust fans for the breakfast area. we sat and ate breakfast and our clothes ended up smelling like fried stuff😥

Loved this hotel. Will stay again. Close to fun like Aqua planet.

The cockroach came out in my room

Well first of all, calling this a family friendly hotel is a bit of a stretch. I mean seeing the Korean guys bringing their escorts to and from the hotel and lounging by the pool with them before going for their encounters while my son and I are in the pool kinda shoots that Family Friendly label in the foot. But in all honesty this hotel is just outside the real decadent areas so in that sense it is an Oasis. Friendly service, very nice clean rooms. This hotel does try to accomodate. Our room, supposedly non-smoking, greeted us like a punch in the face of cigarette and cigar smoke but the staff quickly gave us another room that was quite pleasing. Great pool and pool area, reasonable food menu with good prices and room service. They did ask if we wanted our room cleaned, I said yes, wasnt done, but they did replace our towels when asked. Note: When I am in a hotel...of course I want my room cleaned, dont ask.If I dont, Ill put out the do not disturb sign. All in all, good value, nice hotel, friendly service, just wouldnt plan any family stays here. lol!

Well first of all, calling this a family friendly hotel is a bit of a stretch. I mean seeing the Korean guys bringing their escorts to and from the hotel and lounging by the pool with them before going for their encounters while my son and I are in the pool kinda shoots that "Family Friendly" label in the foot. But in all honesty this hotel is just outside the real decadent areas so in that sense it is an Oasis. Friendly service, very nice clean rooms. This hotel does try to accomodate. Our room, supposedly non-smoking, greeted us like a punch in the face of cigarette and cigar smoke but the staff quickly gave us another room that was quite pleasing. Great pool and pool area, reasonable food menu with good prices and room service. They did ask if we wanted our room cleaned, I said yes, wasn't done, but they did replace our towels when asked. Note: When I am in a hotel...of course I want my room cleaned, don't ask.If I don't, I'll put out the do not disturb sign. All in all, good value, nice hotel, friendly service, just wouldn't plan any family stays here. lol!

Friendly staff clean beautiful atmosphere

Friendly staff clean beautiful atmosphere