Nice stay at EKA, nice massage and good food. The room was comfortable and reception kindly moved me to a room with a pool view which is quieter and also not looking at a wall of the neighbouring building.

Great stay. They greet you upon arrival, our guide works with the staff to get us checked in. The bellman is very efficient in getting your bags to you. Nice garden area to enjoy drinks. Checkout was easy and bags are taken to your vehicle.

We did not receive our Expedia VIP upgrade. This hotel would not accomodate a family of 4 even though 2 double beds was requested on booking. We had to get a second room. When we were told we would need to get a second room the house quoted us $40 more for the room than we got through Expedia, so we booked through Expedia while waiting in the lobby. We were charge full price for our kids that were under age for breakfast. I found the staff the least friendly of all the hotels we stayed at in Nairobi.

Good hotel, but aircon was not working properly. Far too hot and couldnt change temperature or fan speed. Warning sign said filter needed to be changed.

Excellent

Property was clean and staff were generally very nice-- all very likable people. We stayed here for 2 nights at the beginning of our trip and 1 night at the end. On both stays, in 2 separate rooms, the A/C didn't work. With the thermostat set at 16 C, the room only cooled from 26 C to 25 C by the morning. Maintenance did come on our first stay, but we didn't bother asking on our last night. When we arrived at breakfast at our first stay, they had some confusion and told us that it was included with our reservation. The night before checkout, they called us at 11:30 pm in our room to tell us that we owed them $96 for 2 days of breakfast. Had we known that would have been the cost, we may have made other meal arrangements (ordered a la carte, for example.) At least we would have had the choice, though. The lack of communication and clarity cost us more money than we anticipated. Plus, it didn't help that they called us in our room and woke us up from a deep sleep to discuss this matter, thereby making it hard to fall back asleep. A few tips: 1. add breakfast to your Expedia reservation. I was able to do that on my 2nd reservation for only $4 (vs. the $48 they surprised us with at the hotel.) There are not any convenient and good breakfast spots nearby, so this will be most convenient. 2. If you're traveling to other parts of Kenya, do your laundry elsewhere. Eka charged 2-3x more than all the other hotels we stayed in for laundry.

The staff and service was impeccable. I loved the food selection and i would very much love to return.

I liked the location . the Breakfast options were also good.

Very helpful staff. Nice breakfast.

Brief stay before flying out early the next morning. Eka arranged transfers which was appreciated

Wifi doesn’t work very well.

The rooms are top notch - very palatial. The pool is nice but it's only open til 6pm. It certainly should stay open later. I had a great massage at the spa for a very reasonable price. The gift shop is really good with unique quality gifts. The bar and restaurant have great selection. The breads at breakfast were stale and I did not like the breakfast selection.

Very nice property great breakfast

Amazing staff! Mara at front desk is extremely helpful.

Very friendly staff, spacious room and good buffet selection.

Nice room, quiet, good food, gym... No complaints. The area was nice also.

This is a 5 star ⭐️ hotel and highly recommended visitors to visit and book it

Some staff are not very friendly to Kenyan guests but foreigners, apart from housekeeping who are so polite. I love the standards of the hotel has remained good in terms of maintainance

When checking in, staff was limited in number and skill. Had a block of rooms reserved for our party with first night paid, yet still we had grp members in the basement rooms which were very dark and dank, away from everyone (not safe)) as doors & windows would not lock. Was told they could move to other rooms, but another group was checked in and given all rooms not on basement floor, though we were returnees from previous year. When ordering from the menu, it took 3-4 hours to get a sandwich/pizza, but buffet offered at a very high price. Lost power while on elevator. Rooms are very hot, the AC is almost non-existent (bring a fan if you dare to try this place). The Boma a little further down is nicer and less expensive.

Good stay. Nice room and easy access to the airport. Staff were interesting, maybe that’s because I was a young solo male traveller. Security asked for money for alcohol, and bar tender was stand off ish. Can’t get to the pool or gym without walking through the entire restaurant. Not a good layout but it works.

Staff are super friendly and helpful

Wonderful hotel to stay in. Beaitiful facilities and wonderful staff.

Nice, clean hotel hotel close to the AirPort.

Good location for access to the expressway, convenient for airport. Very friendly, kind and helpful staff. Well equipped rooms and the hotel itself is set into tranquil gardens.

My stay was wonderful however the concierge broke the wheel of my luggage without telling me. He kept trying to jam my luggage into the trunk of the car and then put it in the front seat after I asked him. I didn’t realize the damage to my luggage until I arrived to the security checkpoint. I have to purchase a new piece of luggage when I arrive in Kisumu.

Very clean, good roomservice.

This was an excellent place to spend the night. I would have loved spending longer but Kenyan visas are expensive and not multiple entry.

The hotel was good in all aspects for my stay and close to airport.

Staff helped arrange airport pickup. Very friendly staff. Spectacular breakfast buffet. Dinner grill restaurant had excellent chicken.

Lovely hotel. Friendly staff. Registration and checkout process slow.

Good location. Reasonable rooms but some just look out directly into the restaurant. Helpful reception staff

Great location pre/post safari - near the airport and quick access to the highway which takes you towards the Masai Mara. Rooms spacious and clean Good facilities with pool/gym, and several options for food/drink within the hotel. Also less than 5 minutes walk away to a local mall, for pharmacies, a supermarket, few restaurants etc. Would stay again