Thx for everything, was very comfortable

It's a pretty average hotel however the location is great! The prices are what we're happy with and the accommodations reflect that. We've stayed here a few times and will continue doing so :)

Not a big fan of writing reviews but for these guys I will take a min. Everyone says great location, location is horrible first of all 20min at least walk to beach. Check in at 4pm check out at 10am. Outdated, this should be $100 a night hotel.

New carpet would be a great investment.

The South building is a lovely older building with many beautiful Spanish features. The courtyard and pool area was beautiful and well landscape. During our stay they were renovating the rooms. Ours had not been done yet. It was a bit dated and tired, but it was clean and comfortable. I look forward to our next visit so we can see what they've done.

My teenage boys and I stayed here for a night and it exceeded my expectations. Even though it was a little imperfect, I loved the rustic and charming feel and felt like I was staying in Europe. Staff was very friendly and helpful. The gave us an early check in and they were quick to help with any of our questions and needs. We had one of the suites which was perfect for my boys and I since we needed 3 different beds. We loved the view of the pool and were able to see the ocean green or deck, even if it was a small view. We’ll definitely be back!

Close by

This hotel is a motel. Service is basic. Rooms are old but clean. Beds are old too. You pay the location. The ocean is across the street and you can walk to restaurants 5 to 10 minutes

The property has improved since we stayed there last time. There were old washer and dishwasher next to the dumpster with some other trash around it. Didn’t want to park next to it. Was there till the day we left. The manager charged us $50 extra dollars for a late checkout 13 noon. Would have been understandable but we checked out on Monday and the hotel was basically empty after checkout. Normally we get late checkout without fees Room was nice and clean and staff was nice. They still need to fix up a few things.

Property seems old, and for 500 I expected beautiful

Lobby staff were great. Cute old school hotel. Convenient location. Nice pool

The attentiveness of the staff was outstanding! Very friendly and happy to help in anyway they were able - from the front desk people to the people servicing the rooms.

Good location

Small room at the back of the property. Dark. Unable to open curtains or you are viewed by the walkway to the parking lot or from the parking lot. Holes in walls. Peeling paper. 2/4 pieces of cardio equipt didn’t work. A/c in gym didn’t work. Gym is a corner concrete room with 4 pieces of cardio equipt only. Location is excellent.

The location is great. Close to the beach and in walking distance to downtown and food. The hotel was older. The room assigned was not ready when we arrived BUT the front desk didn’t know so we were given a key and walked into a dirty room with other guests stuff everywhere. They gave us a different room but didn’t offer anything to compensate for the mishap. The room we were given had wallpaper coming off the walls. I guess for the prices in Laguna it is a budget hotel.

I was in Laguna Beach for a conference and, as my daughters booked 14 West as the recommended hotel had only King rooms available. The location was excellent and within close proximity to Main Beach and Laguna shopping so that my daughters would be sufficiently occupied while I was at my conference. Everything was fine until I received several frantic messages from the hotel manager, John stating they were having issues with my credit card payment. I visited the front desk where I was told that my bank had flagged my account for fraud, preventing any charges. I attempted to contact my bank but they were closed, so I promised to contact them in the morning prior to leaving for my conference to resolve the issue. John knocked on the room door at 10:30pm, waking my daughters and demanded to have an alternate form of payment. I gave him another credit card but asked that he he not charge it before I had the opportunity to resolve the fraud hold with my bank in the morning. Not only did he go ahead and charge my card, but it turns out that the reason my bank flagged for fraud was because the person at the desk entered my card information incorrectly 3 separate times, so they blocked it, suspecting that they were attempting fraud.In the morning,I went to the hotel front desk with my banker on the phone to rectify this issue. Never received an apology or callback from John and the walkways were filthy & blow dryer didn’t work in bathroom. Next time, we’ll book Casa Loma or Montage.

Great location, cute hotel.

Very well located in laguna beach across the street from easy beach access. Ralph’s supermarket across the street. Good taco stand directly in front. Walking distance to main park and other dining options. Rooms are average 2-3 star hotel quality - pool is nice ; staff are friendly especially Marie ! Had problems trying to change arrival day with Expedia; could only talk to an AI bot, said to call front desk, front desk said to call Expedia since reservation was made through them - typical runaround ; that’s the only bump

Wow- take any of the pictures on line and put a film of mediocrity/shabbiness and despair over it. Almost like a set for a horror movie and to think they charged $400 a night for this uncancelable booking.

Staff is great!

Nice warm family environment , great location for walking restaurants and shopping. Easy access to the beach, love it …. Sure coming back soon!

Loud & carpet dirty

Nothing beats rhe beach

VERY BAD STAY! LOUD MACHINE WOULD MAKE NOISE ALL NIGHT LONG NOT ALLOWING US TO SLEEP AT ALL, NO TV SERVICE THE ENTIRE STAY, NOW GETTING THE RUNAROUND TO GET REFUND!! NO REST, NO RELAXATION. Cant upoaf the videos we took of the insanely loud noise to this but sent to rhe hotel and still getting nowhere.

great! I just wish the computer in the lobby (for guest use) worked better--mouse wasn't connected, and internet could not be accessed. Other than that, I love this hotel.

We've stayed two years in a row at this property because we love the location. The hotel itself is ok- it's not the greatest, but far from the worst. The shower was great, mattress seemed old. Housekeeping does a good job daily. The pool is pretty nice. The staff seems indifferent but they're ok. It's owned by a hedge fund so it's like they have no skin in the game, just kinda "meh" about things. We'll stay there again because beach access is right across the street, the Orange Inn (with the best muffins in town) and the taco stand are right across the street, and Ralph's (Kroger) store right across Cleo Street. The hotel is kinda smack dab in the middle of the area we love. It's a 10 minute walk to Gina's Pizza and Oak restaurant to the south, and a 10 minute walk to the best gelato and shopping to the north. Coffee shops also all over to the south.

Last stayed here pre-covid and it was great pristine stay..... Unfortunately, it has turned into a sty. Room walls had multiple areas of cracked plaster and chipped paint, Fireplace didn't work, AC was loud and couldn't hold a temperature, Jacuzzi was broken, Ice machine was broken, balcony was unswept, Refer freezer was frosted & not working properly, multiple lights were out, holes in the in the faded towels, cabinets did not open properly and were severely marred... what a disappointment!

We stayed one night. Check in was easy, staff were super nice. The room was clean and probably one of most unique we have stayed in with a different layout than the common hotel room which made the stay even more memorable. I'd say the only hiccup was the breakfast was very bare and typical. Ended up walking across the street to The Orange to get breakfast. We would definitely stay there again!

I would never stay here again but it wasnt completely awful. The room was beat up, the towel bars were stained, and the tv remote nicedidnt work. Plugs in super awkward places and the door could easily be kicked in. No microwave in room. Nice pool though.

Great night

we couldn’t figure out the A/C. It was too noisy to open balcony door. Eventually got it to work properly.

The staff was so kind and accommodating, an absolute delight! Hayden was very sweet and helpful. This hotel is very welcoming to children, they had a blast especially meeting new friends in the pool. My son made sure to make me leave a 5 star review! lol