Hotel was excellent. Great location and the staff was incredibly helpful and friendly. Would absolutely stay at this hotel again.

After a day of hiking it was wonderful to come back to a swim in the pool with a gorgeous view. Lots of nice little touches, like tea and water by the spa, food in the bar in the afternoon, and very friendly desk staff and bartender, Nick, who would bring drinks poolside. Breakfast choices were excellent. The beds were comfortable, (no top sheet, though, just a comforter). Other reviews complained about road noise for our side of hotel, but we slept with a window open and heard only the water, not traffic.

Amazing stay. Spa and facilities were just brilliant after a day hiking in the mountains. Food was top notch and faultless service - friendly and efficiant.

a little gem in ortisei. convenient, nice breakfast, helpful staff, wonderful spa facilities. i'll come back next time i visit the town!

Very nice family hotel

Hotel Angelo Engel is perfection! The front desk staff, including Katherine and Margarite, along with owners Nils and Hideki, made everything from checkin to daily planning a pleasure. Our room was very clean, quiet, spacious and charming, with robes and slippers provided and a lovely balcony overlooking the lawn area. Breakfast and dinner included are included in the rate, and the dining options are varied and excellent. The staff did everything to make our stay special. One example: we didn't finish a bottle of wine on our second night and left it on the table. The next evening, our waiter brought it out, nicely chilled, and served us the remainder. There is a lovely indoor-outdoor heated pool, a beautiful sauna, and spa treatments by appointment. There is a very nice bar off the lobby with a friendly and talented bartender, Nicola, who made the best Americano cocktail of the trip. We attended a free wine tasting in their cellar, where we learned about notable local wines. They provide several free guided hikes during the week, and Georg, the guide, is great -- knowledgeable about the terrain, the area and where to get the best post-hike lunch on the mountain. The hotel is just a short walk to town and the gondola stations, and yet it feels like it's off in the countryside--so peaceful!

This hotel has a lot of positives, however the ONLY issue I have is that the staff is very unfriendly. For example, my mom asked them if she could heat up a bowl of instant rice that she purchased because she wasn't feeling well and the front desk worker said mama mia rolled her eyes and took the rice. The staff also did not say hi to us unless we said hi first. Needs work on customer service but the amenities, facilities and location are top tier.

Everything was amazing and all the staff was friendly, helpful and attentive.