Very good

Checkin was great and the room was very nice and clean. We had a double queen suite. The reason I rated this low is because after check in I notified the front desk that our ac wasn’t working properly, it’s summer. Neil stated to turn the ac up to 70 and turn the fan on. Which I did to no avail. He also said he’d send maintenance and they never came. I called several more times and they said they had nothing else big enough for our family. The next morning I call&go to the front desk. They assure me they will get maintenance there. Nope! This goes on all day into the evening at midnight I finally am able to get the desk to give me a fan. Take it to the room and it doesn’t blow very well at all it broken. I resort to dipping towels in ice water and laying the over myself and my children. The temps were 87-97 during our stay plus humidity in Alabama. I did not sleep but a few hours because it was so hot and trying to keep my kids cool. The maintenance guy finally showed up 3 hours before we check out and said there’s no refrigerant and it’s frozen over so it will not cool. He also said that he had told the hotel to get bigger units for the large rooms because they are the same units from when hotel was built and they haven’t. The hotel satisfaction statement says if your not happy the stay is on them and that’s a lie. I still had to pay for a night which should have been refunded. I’m not happy at all.

It was fine

The staff was excellent. They were all very helpful and friendly. The rooms were dirty, though, and the beds were uncomfortable. Others in my group experienced the same with their rooms.

Perfect location

Great property near Bridge Street. Affordable!

Our stay was ok. The checkin agent was very nice- she was able to modify our reservation and room assignment to accommodate a last minute change in our group. The room itself was fine. Not utterly fantastic, but good enough. It was clean, and there weren't any issues in particular, the room just felt a little dated and sad.

AC unit was not working properly

The bathrooms are way too small, there bathroom door is right in front of toilet when using you can't open or close.

Home2Suites is my go to brand for hotels. I enjoy the room layout with the curtain separating the sleeping area from the couch. That way my wife can stay up later to read, while I get to bed on time so I can drive the next day.

Room is spacious and extremely clean. The cleaning staff turned around our room very quickly to allow us to check in early. Front desk staff was wonderful. She was nice, personable, and accommodating. Such a wonderful experience!

We loved our stay. The room was clean and had everything we needed/expected. The location is convenient to dining/shopping and local attractions. If I needed lodging in the area again, I would definitely stay here again.

I was pleased with everything but the pillows. They were very uncomfortable

The room was very clean and comfortable. It was a great location, near Bridge Street. I will definitely stay there again!!

Nice large rooms

Great place to and it’s close to the space center

Awesome experience!

Kind people and cozy place.

The room was absolutely filthy. No one had made up. The bed sheets had not been changed. There were stains all along the hallway floor, and the first floor was relatively dirty the worst hotel I’ve ever been to.

Very comfortable

Check-in and hotel staff super helpful and kind.

Great stay

Everything was great and everyone was very friendly. Usually atay at the Hampton but decided to mix it up this trip. We were not disappointed and it helped that we had a kitchenette this trip

Great service, super friendly staff. Room was clean and comfortable. Breakfast was a step up from the norm. Great overall stay. THANK YOU!

Gentleman at the front desk was patronizing and disingenuous in his service. First room smelled like a dog and no apooogy for moving to new room. Second room was dirty and overall condition of this property was not at all what we have come to expect from Home2Suites. Very run down and disappointing. Attaching photos of the mattress pad I discovered in the morning after realizing my sheet had come loose on the corner of the bed. Also fingerprints all over the doors. Disgusting.

We had a great stay

My hotel stay was excellent very clean nice staff very informative and my stay. Nice area around shopping mall restaurants

Its family and pet friendly. I traveled with 3 adults. 2 kids, and a puppy. Beds are not comfortable. There was a dip in the middle of the mattress. When you drive 6.5 hours coming from a resort in Florida with plush mattresses to this, its bound to give back problems. I wish the beds were a bit softer. The sofa bed mattress was very thin and you could feel the bars beneath you. I like how spacious the rooms are. The full kitchen was nice. The bathroom is a bit small. Laundry is coined operated but we brought no cash. So I couldn't use it. They have an onsite mini market to buy snacks and essentials. Prices are a bit inflated. Staff is super friendly and nice which is a plus. Breakfast served 6am-10am. Check out time is 12pm. Which will allow us to keep our puppy here as we go to the space museum for a couple hours. Everything is in close proximity.

Friendly staff. Great rooms- with a kitchen! Close to Bridge Street. Near the interstate. Right down the street from the Space Center.

wonderful hotel staff are nice and helpful

There was no shampoo in the bathroom and the tub did not drain when taking a shower.

The property was located away from busy streets and near the nice walkways for humans and furry friends. The staff were friendly and readily assist the guests’ in needs. Pleasant stay for sure.