Poor WiFi network need to be improved. Stuff should deliver food or drinks on time before they are called again

Poor WiFi network need to be improved. Stuff should deliver food or drinks on time before they are called again

Hotels in Uganda are typically run down, noisy, hot, and often dirty so we were pleasantly surprised at how nice this hotel is, especially for the price. When we pulled up in the front we were concerned as it looks quite questionable, but once we entered the hotel we found ourselves in a different world. Very classy, clean, quiet, cool, and comfortable -- and thats saying a lot for a Kampala hotel! My only complaint is that they gave my husband and I only one bath towel which we had to share (no hand towel or wash rag). We will definitely be staying at this hotel on our future business trips to Kampala.

Hotels in Uganda are typically run down, noisy, hot, and often dirty so we were pleasantly surprised at how nice this hotel is, especially for the price. When we pulled up in the front we were concerned as it looks quite questionable, but once we entered the hotel we found ourselves in a different world. Very classy, clean, quiet, cool, and comfortable -- and that's saying a lot for a Kampala hotel! My only complaint is that they gave my husband and I only one bath towel which we had to share (no hand towel or wash rag). We will definitely be staying at this hotel on our future business trips to Kampala.

Very impressed with how it looked. Comfortable. Didn’t like the handheld shower head. I was not informed that power was going out in the morning in the middle of breakfast at 0815 even tho the staff knew about it. The power didn’t come back on until after 1600. Good thing I didn’t wait around. Staff is friendly and knew enough English. Grocery store and local market are extremely near. Very quiet at night but told not safe to be walking around after midnight. Plenty of boda bodas (motorcycle taxis) around. The staff can arrange for a car taxi for you or you can use Uber. Congestion is really bad in Kampala that it is easier to get around on a boda boda.

Very impressed with how it looked. Comfortable. Didn’t like the handheld shower head. I was not informed that power was going out in the morning in the middle of breakfast at 0815 even tho the staff knew about it. The power didn’t come back on until after 1600. Good thing I didn’t wait around. Staff is friendly and knew enough English. Grocery store and local market are extremely near. Very quiet at night but told not safe to be walking around after midnight. Plenty of boda bodas (motorcycle taxis) around. The staff can arrange for a car taxi for you or you can use Uber. Congestion is really bad in Kampala that it is easier to get around on a boda boda.

Nice clean Hotel, close to the Nakasero market in central Kampala

good. just the Hotel is in the market.

Over all stay was pleasant. Only 3 channels on the T.V, but thats normal it seems for Hotels in Kampala. The staff was friendly for the most part until check-out when I asked for a receipt or something to prove that I had actually checked in. They seemed ignorant of what I was asking for and refused to give me anything. I needed it to help my fiancee get a visa to the United States. Very disappointing and upsetting. What should have ended on a higher note and possibly a better review ended on a bitter one instead. I havent seen many positive reviews for this place. I wonder why??? Its a decent hotel and should be getting them but it seems that few people are leaving happy.

Over all stay was pleasant. Only 3 channels on the T.V, but that's normal it seems for Hotels in Kampala. The staff was friendly for the most part until check-out when I asked for a receipt or something to prove that I had actually checked in. They seemed ignorant of what I was asking for and refused to give me anything. I needed it to help my fiancee get a visa to the United States. Very disappointing and upsetting. What should have ended on a higher note and possibly a better review ended on a bitter one instead. I haven't seen many positive reviews for this place. I wonder why??? Its a decent hotel and should be getting them but it seems that few people are leaving happy.

Over all stay was pleasant. Only 3 channels on the T.V, but thats normal it seems for Hotels in Kampala. The staff was friendly for the most part until check-out when I asked for a receipt or something to prove that I had actually checked in. They seemed ignorant of what I was asking for and refused to give me anything. I needed it to help my fiancee get a visa to the United States. Very disappointing and upsetting. What should have ended on a higher note and possibly a better review ended on a bitter one instead. I havent seen many positive reviews for this place. I wonder why??? Its a decent hotel and should be getting them but it seems that few people are leaving happy.

Beautiful interior, beautiful furnishings, shower was broken and AC did not work. Worst of all perhaps is that the lights were kept low even in the common areas likely to save cost, from my tea el experiences. Not good for business travel.

what a bad bad bad neighborhood. what a great great hotel. what millionaire thought it was a good idea to build a TajMahal type hotel in the middle of the slums????

wonderful and the children enjoyed themselves , we were fearful of power failure but that never happen .

Property was great but service was very underwhelming. Had a very limited menu for breakfast, lunch and dinner so ended up eating out throughout my 3 night stay. That was most disappointing. Apparently kitchen requires notice but I only got this feedback upon checkout so you could test. Internet was pretty shaky as well.Neighborhood is great if you are in for business since it is quiet at night time. May not be as great a fit if you are visiting for anything else.

Property was great but service was very underwhelming. Had a very limited menu for breakfast, lunch and dinner so ended up eating out throughout my 3 night stay. That was most disappointing. Apparently kitchen requires notice but I only got this feedback upon checkout so you could test. Internet was pretty shaky as well. Neighborhood is great if you are in for business since it is quiet at night time. May not be as great a fit if you are visiting for anything else.

It was a moderate stay

I stayed 2 nights during the weekends. Rooms were very clean & the staff were always there for you to assiste. I enjoyed staying the hotel. Only thing that I least like about the hotel is the location, in the middle of the busy market. Generally, it was good.

Staff were extremely friendly and made my children feel at home.

Very Good experience. Staff was helpful and polite.

Very Good experience. Staff was helpful and polite.

The staff were very helpful and reminded me of breakfast and providing and doing room cleaning daily.

The staff were very helpful and reminded me of breakfast and providing and doing room cleaning daily.

I always stay in this hotel, very comfortable and with the views of the city.

I always stay in this hotel, very comfortable and with the views of the city.