Horrible asked for extra towels that wasn't allowed asked for a small hand towel or washer no they dont have them no milk for the tea and coffee that was supplied the ceiling looked like it was going to fall in on us and the air con wasnt the best

No window!! Bed dirty, bathroom dirty, no soap provided. Anyome could open the safe. Door didnt lock on room

THE LOCATION WAS GREAT, LOVED THE ROOF TOP POOL. I DID NOT LIKE NOT HAVING A WINDOW IN THE ROOM, I ALSO DID NOT LIKE THE BATHROOM IN THE ROOM

Check in was smooth and had early check in too. Service is average but they don’t provide extra towels if you are staying for a night only. You have to pay extra for that(this is very strange)

Check in was smooth and had early check in too. Service is average but they don’t provide extra towels if you are staying for a night only. You have to pay extra for that(this is very strange)

old nasty the rooms was nasty and it was not clean!

So firstly, when I first booked this place, I booked it under the pretense that there was a balcony and/or window in the rooms, as stated on the website and booking. But when I arrive, there is no window or balcony because the floors above were bought out by another company. Why state that there is an option for balcony and window? And I hope people are not being charged extra for a balcony and/or window price when there isn’t one. What they had was a fake window and no ventilation other than the AC. It smelled like a wet shower and mildew. With no natural airflow in these rooms, mold can grow and it smelled exactly like that. On top of the pounds of cleaning chemicals they use to try to cover up the smell. I also could not sleep in the bed for too long because it felt like I was itching the whole time. Perhaps bed bugs? I was so distraught about the room, I didn’t get to enjoy the rooftop pool and restaurant. Which is the only feature of this hotel. Although the breakfast was great. I will not deny that the staff were friendly and welcoming, but we are not paying to see the staff, we are paying to sleep. For the condition of this hotel, even though $47 per night is reasonable, it is still not worth $47 per night. $35 and under is a much better price for what you get here. I am sorry for the low rating, but I will never book this place again and I will not refer anyone to this hotel. So sorry. Again the staff are really nice people. And the food is great!

We have stayed at Kutabex hotel once before and it was good. This time the first day no TV, 2nd day TV was back on in the evening, but the Air Conditioning did not work, 3rd night Air Conditioning: could not change temperature and would not turn off, it was freezing. Buffet breakfast had very little for the Westerner. This time the only good thing was the view from the rooftop bar.

The hotel looks way better in pictures than in person, but for Bali it’s an okay hotel. My main issue is that the AC was leaking really bad and they sent a repair guy to fix it and he had to come back 3 times in the course of 2 days and it was never actually fixed. The water stayed on the ground and our room smelled musty.. there was definitely mold growing. They should’ve changed our rooms but didn’t.

Not exactly beach front is it and the damp gloomy rooms are all in the basement

this hotel is nothing close to what is advertised while it is located in a central location the place is filled with mold and has a funky smell all thorough out the lobby and rooms. There is no ventilation and the rooms are dirty.

I liked that it was central to everything in Kuta so you could walk to where you need to go. Circle k right next door and beach is literally right across the street. A little run down, just over age i assume. Breakfast was amazing one day & so so the next. I did like that they ate connected to another roof top hotel and you could enjoy their pool for a minimum beverage fee.

No hot water in showers during our 8 night stay (2 rooms both with same issue). Pool area overlooked beach but not particularly inviting otherwise. Very basic rooms.

Staffs at Front Desk were helpful, Room Service staff was really nice and kind, only room amenities were a bit disappointed but as 3 stars hotel and good location so that point I could accept. The main thing disappointed me is some staffs at the restaurant (Seven Bar) made me felt like they weren’t treated Asian and Western customers equally, I was the only one Asian girl there and other two tables around me weren’t Asian but the staffs were so friendly to them but not me, this point should be fixed as long as all customers paid for the hotel. At some point they were only inside of the restaurant, no one standby at the terrace, so it was a bit difficult to call staff asking for something.

Awful hotel. Stinky, bad service, was like a cave.

Front view facing beach is so amazing, dinning hall is quite big.

Nothing unique ... only have mosquitoes :( And we are given room with no view ..

I found the staff were very friendly, the location was awesome, food was amazing, great too watch the sunsets on the rooftop bar, and they even gave me a gree ugrade of room after the first 4 nights, i would definately reccomend Kutabex hotel. Aaron grom Australia, cheers guys, I'll be back!

Our room was down a damp hallway. Our room was falling apart and there was a leak over our bed. We told them about it twice and they said they would send someone. Noone was sent until the night we were leaving. Then we were asked to move rooms but at that point it was too late we we're leaving at 3am. We pre booked a taxi to the airport (again twice) when asked was it booked they said no. So we re booked it. Then when we woke up to pay and leave, we were charged for an ice bucket we got to stop the leak, TAX AND SERVICE CHARGE TOO, and our airport shuffle wasn't organised so we had to wait a half hour for them to find someone and they never came so we got a taxi. The website promotes a beachfront pool and bar, it was a rooftop.i could live with this if it wasn't for the staff pestering you to order food or you can't sit by the pool. I have honestly never been so frustrated at a hotel in my life.

There all room r underground, but thay never disclosed it in any way.

The garden view room was a real letdown as it was underground!☹️

NO windows at all. The pictures are misleading and it feels like in a jail. The room is dirty and very dry which is wired in Bali. Rooms are in the basement and loud at night. Bad bad experience. Do not stay here. There are many good places in Bali with good prices. The only ok part is that stuff members are friendly.

NO windows at all. The pictures are misleading and it feels like in a jail. The room is dirty and very dry which is wired in Bali. Rooms are in the basement and loud at night. Bad bad experience. Do not stay here. There are many good places in Bali with good prices. The only ok part is that stuff members are friendly.

Amazing location & amazing view from the rooftop pool, but condition & cleanliness of room ok... also missed not having a balcony

Basement. No service. Wake us up early when we had do not disturb. Ac not working

The breakfast was awesome. The room was ok with the shower barely having any hot water.

It was easy to communicate with the friendly staff who are always smiling.

Over all experience: BAD. Would not recommend Kutabex for anyone else. The stay is not suitable for families considering night clubs in and around the hotel. Negatives: The corridors smell really bad - could be the smell of plenty of Ant or insecticides. But that was unbearable. The room stinks so bad provided there are no windows for any room in the hotel. ( sincere recommendation: dont ever go by the pictures shown in travel sites.) . The bed sheet, mattress pad and pillows were full of stains ( unwashed probably) including the blood stains on mattress pad and mattress. So ,my suggestion is clearly watchout for sheets' cleanliness. We had to ask for a change of sheets and mattress pad almost every night once we are bak to the room. Positives: clean beach that is accessible ( dont expect for a view from hotel as there are no windows), normal to good breakfast, kind staff who are supportive.

This hotel have no window, but the locations is very convenient and very close to Kuta beach.

Looking for a hotel close to beach and airport good location noisy neighbours made for a bad experience