The web advertisement on Expedia and Woodspring Suite website should be same as much as the WoodSpring Suites on Fredericksburg as same. It is not right that the hotel has different policy than appear on the webpage. If there would be confusion, the fact should be notify on the Expedia and the main WoodSpring Suite websites such as Refund matter. I really want to know that the WoodSpring hotel in Fredericksburg copy Driver's licsence of each customer. How long the hotel is going to keep the ID card copy? because all the faculty said differently.

The staff was great. The service on spot repairs was on point. I stayed in a smoking room could use better ventilation but, overall stay was great and comfortable.

Needed a place to stay for a night on a very last minute notice. They had same day availability l, checked me in quickly and easily, and the room was perfect for what I needed. No drama, no hassle, in and out the next morning. Would stay again if I ever had the need.

Super shady!

This was an extremely unsafe hotel. I left the next morning early , I had booked the hotel for a 12 night stay and they would not refund me the 11nights I did not stay there… Also VERY noisy and dirty

It has no amenities such as in room coffee maker or continental breakfast, it’s an extended stay facility with nightly rates so that’s to be expected. It seemed clean and maintained and the staff were helpful.

This hotel claims that it takes pets.we have a 9 lb Persian cat. When we arrived the woman at the desk said to me "$200" for you cat won't be a problem. I said it most definitely will be a problem. We are paying $167 for the room. I declined to check in under these circumstances and left. I intend to protest this non cancellable room.

Everything you need is right here.

the internet is somehow worse than the horrible service and cockroaches in the room-i mentioned to the front desk and they said they'd send someone but never did- I've been here for 6 weeks as my primary residence and they actively break the law to make sure you don't get Tennant rights, not to mention they up the price when you book through Expedia so you're not even told the real price you pay, they charged me almost 50 extra last week with no notice whatsoever and told to pay the extra or leave. honestly with the water being OFF more often than on; let alone functional/ heated, they're not worth the 450 they're charging for a single queen bed- check dunning mills right down the road if you want a decent stay because this ISNT it.

Entrance to the property was good. We were on the 3rd floor and the elevator was broken. The room had holes in the walls. The sheets were on the bed inside out. Have to wonder if they weren't washing them each time and turning inside out for the second use. We paid 100.00 per night for what should have been 70.00. No coffee pot in the room and none in a common area. Went out to McDonald's 3 miles away for coffee. Probably won't use this property again.

Elevator was not working. Was given a ground floor room because of this and was told the better rooms were upstairs! Had no lamp, the room had a bad odour (use to be a smoking room!). Bare basic room, uncomfortable bed, hotel felt unsafe, thin walls heard everything going on, noisy and over-priced. Would not recommend.

Terrible conditions, refrigerator stopped work with in mins of being in the room. Other tenants were very loud, bad smells all throughout the hotel. The beds were very hard and uncomfortable.

I booked the room online but when I went to check-in the man asked if I wanted to see the room. I said yes and he gave me the key to go look in room. The room door was open and it was nasty. The walls in bathroom looked like it had dried up blood splits on them. The sheets had little black specks on them. I did not feel safe to stay there. I did not even check in and he said I could cancel the room. He did not even check me in. I would not recommend that hotel to anyone.

This hotel is the absolute worst

I have a disability that makes stair very difficult. I was on the 3rd floor and the elevator was not operable

I'm a night shift nurse, and checked in the first morning and walked into a room that had a light smell of smoke, just like in the elevators and hallways. Even though I had reserved a non-smoking room, I decided to ignore the smell and go to sleep. The room was loud as the hotel is right next to I-95, and I was also informed that there is only housekeeping services every 14 days. Extra towels would cost as well. The next morning, I came back to the room at 8am and the smell of smoke was extremely heavy. It was so overwhelming that I ended up requesting a room switch that morning, which I received and moved to a room that didn't smell like smoke, just body odor. After that hassle, I finally got to go to sleep only to be awoken by a bang on the door asking me to get up so that pest prevention could spray the fridge and sink with pesticide treatment. Half awake, I asked if this could be delayed and the response was no. Before realizing what they were doing, they were spraying my fridge with prepped meals inside with pesticide. The sleep quality was poor, the cleanliness was poor, and the crowd that hangs around that hotel is shady to say the least. Will not return here...ever.

Friendly staff, but will not stay again. Our room smelled AWFUL to the point I searched for other available hotels. The carpets felt gritty and dirty. Didn’t feel very safe walking outside, especially the area in the back. But by far, the smell of this hotel will haunt me forever.

No ice machine. No hair dryer. No coffee maker, no shampoo, one tiny bar of soap, only two pillows. Horrible odor in entire place. Bed looked like a roll-away. No apparent front door. Had to look for it. Apparent homeless person, sitting on ground near door. This place should charge by the hour -- catch my drift!!

Just a bed. Not toiletries, no hand towels, no ice machine, no lamps, pillows were flat like pancakes. If you want a bed I guess it’s fine but I will never stay at another Woodspring Suites. It’s a joke.

The staff was very friendly. The drink machine would not work in the lobby. The air conditioner only blew warm air and it was very noisy all night.

Let me start off by saying that the overall stay was pleasant; however, when the front desk rep, KeeKee, worked is when it goes South. If she is asked to do anything, it is a huge inconvenience, which includes something as small as giving out toilet paper. After the laundry detergent dispenser took my money, she accused me of never putting money in th

Excellent customer service!

Hotels.com indicated pet friendlt...upon arrival no cats allowed! Stuck!

Very limited household room services. Facilities for guests to pay extra to launder bedsheets, etc. - can request fresh towels, etc. Staff generally helpful. Poor internet access in room unless guests pay extra fee. Noisy at night. Poor WiFi service in room.

Hotel rooms could smell a little better

Awful. Couldn’t sleep very expensive for what the bed. Very noisy and awful smell

Cleanliness at this location was nearly not there - the whole near 2 weeks that we stayed here room service didn't come around once - nor were we given any clean towels or bed sheets. We ended up leaving a day early just due to the annoyance of a child that was running non stop on the floor above us for the past week+ while we were there. The room itself looked like it was rush cleaned before we came into it, the table still had some kind of marking on it (ketchup?). The sofa bed I payed extra for in this room was not included - nor was I offered a refund for paying extra for what I didn't receive - was instead replaced by a very beat up and dirty chair. TV had backlights that were fully on and hard to see proper from. All in all someplace I don't plan to ever stay in again. Doesn't help that they posted notices of a fire drill the night before they were planning to do it, so we didn't get to see the posts regarding it until the following morning after all ready being disrupted out of no where by the fire drill going off.

Cleanliness at this location was nearly not there - the whole near 2 weeks that we stayed here room service didn't come around once - nor were we given any clean towels or bed sheets. We ended up leaving a day early just due to the annoyance of a child that was running non stop on the floor above us for the past week+ while we were there. The room itself looked like it was rush cleaned before we came into it, the table still had some kind of marking on it (ketchup?). The sofa bed I payed extra for in this room was not included - nor was I offered a refund for paying extra for what I didn't receive - was instead replaced by a very beat up and dirty chair. TV had backlights that were fully on and hard to see proper from. All in all someplace I don't plan to ever stay in again. Doesn't help that they posted notices of a fire drill the night before they were planning to do it, so we didn't get to see the posts regarding it until the following morning after all ready being disrupted out of no where by the fire drill going off.

Very noisy. Couldn’t sleep well

Stay was very nice. Booked only hours before while on the road. Clerk was very polite but unsure that a room was available...but it was and she had some help over the phone. Clerk on the way out the next morning was wonderful and polite. Pleasantly helped me drop off my key and then hold the door so I could exit out the back where I was parked. I will say, the only difficulty that night was finding you from I 95 North. Didnt see signage and had a hard time maneuvering my large Uhaul truck with a car carrier. Parking was limited. Didnt see you behind the Lowes. Still, the stay was very nice

Stay was very nice. Booked only hours before while on the road. Clerk was very polite but unsure that a room was available...but it was and she had some help over the phone. Clerk on the way out the next morning was wonderful and polite. Pleasantly helped me drop off my key and then hold the door so I could exit out the back where I was parked.I will say, the only difficulty that night was finding you from I 95 North. Didnt see signage and had a hard time maneuvering my large Uhaul truck with a car carrier. Parking was limited. Didnt see you behind the Lowes.Still, the stay was very nice

Should not be rated high. More like a college dorm..