very nice vacation spot, not so suitable for a business traveler

Beautiful, comfortable room with nice mountain view. Very close to Ski trails (Ski in Ski out almost). Overall experience was great.

We had a beautiful, luxurious stay with a breathtaking view of the mountains out of our bedroom window.

The hotel is covered in social distancing signs and also signs telling people to wear masks but people were just walking around without them. Also I was waiting at reception at the 2m sign and a woman with no mask on just walked in front of me and started talking to the man on reception. Instead of telling her to wait in line, the member of staff just started serving her and I still had to wait. What’s the point in putting signs up and then not making people use them!! Also I tried calling the hotel 5 times before we travelled and also tried to contact them on Instagram but got no answer or reply. Not good!! Also, this is a ski resort and people who are skiing should be allowed to have late check out.

Clean beautiful hotel with nice personal. Nice view.

5 star hotel and lovely faclities outside of the room however service is awful. Getting a table for dinner or breakfast seems like you're asking an impossible task. Holes in the pillow cases. Not fantastic by any means. Better off in another Shahdag hotel.

I would highly recommend Pik Palace and Shahdag for a short ski break. The hotel was very comfortable and despite a little confusion regarding our request for twin beds and late check-out we were very happy with the hotel. The room was modern with a great bathroom and very comfortable beds. We had a fantastic view of the mountain. There was a large selection in the breakfast buffet with hot and cold options - much needed preparation for the day on the slopes. We booked transport online using a link that the hotel emailed to us. Although the website implies the transport is organised through the hotel it is a separate company. This worked out well for transfers to/from Baku - although the overtaking was a little daunting at times. We arranged lessons through the ski school which is based at another hotel but this is within walking distance. For convenience, we also hired our equipment from the same hotel. We enjoyed the one meal we had in the Italian restaurant in Pik Palace. It was busier than we expected but the staff did their best to accommodate us. The 2nd night we chose to try one of the restaurants at a different hotel (again a short walk away). Overall, Pik Palace seemed to be the best of the hotels available in Shahdag and comes highly recommended.

An excellent hotel, staff and service were brilliant and would definitely stay here again

The place is very nice , rooms are big , but the service was very poor & they don’t respond to our requests

Fantastic amenities, great breakfast and good choice of restaurants at reasonable price.

Hotel is very nice with spacious rooms. Highly decorated and high quality of furnatures

This is a fantastic hotel. However we were with our 2 and 5 year old and to ski, you have to carry a lot of gear along way before you can ski. If you and your kids can already ski and carry a pair of skis, great. Otherwise staty in the hotel and spa.

Had good time, close to skiing facilities, good restaurants, might as well be pleasant during spring season, even have hot outdoor pool

Was a busy long weekend. Hotel staff were friendly and helpful. Main restaurant good value, specialist italian was expensive for what it is.