HORRIBLE STAFF! I would not recommend this hotel. My trip was ruined by the way we were treated by the hotel staff, including in the buffet area. Staff has no client service manners. They treat you as if you weren’t paying for your stay. I would look elsewhere.

The people at the front desk were very helpful!! Nice, clean place! Delicious breakfast!

Great staff, very nice rooms, amazing location

Service was impeccable, rooms were very clean, AC worked great and generous drink options in mini bar upon arrival for free. In the heart of it all! I would highly recommend this hotel.

Great boutique hotel. I felt the pricing was very fair. Excellent customer service. The room was very clean. Definitely recommend this location.

Located near walking distance to just about everywhere ! Loved our stay! The breakfast was fabulous!

Very nice hotel. Location is perfect. You can walk everywhere or take a Uber which is cheap. Breakfast was good, lots of options. Would stay there again.

It has a strategic area

Excellent

The room is too expensive for its size.

Cute boutique hotel, amazing location, next to Gran Via, you can walk most of Downtown Madrid in one night from this hotel, complementary minibar and they even offered valet parking service for us.

Location was great, sites, parks, shopping close by. Great staff and facilities!! My new choice for staying in Madrid.

Perfect location for this property. Everything around

Loved the property!

Wonderful space

The hotel is fantastic, staff are so kind! Thank you to Carmen for helping accommodate a severely jet lagged passenger who arrived an hour early before check in time. Thank you to Sean for taking care of the Flamenco show and Segovia tour bookings! The hotel is very centrally located and everything is walkable!

Fantastic room and staff. Breakfast was outvofvthis world. Conveniently located. I will go back to this hotel

The location of this hotel is excellent, close to all the main attraction and in the middle of lots of stores and restaurants. Hotel is nice and clean. A little pricey, but if you factor in the savings in ubers or taxis, it is worth it. The minibar is inclided, which is nice. It includes only drinks though, no snakcs. Only couple of issues were the wifi, which was almost nonworking, but i think it was only our room, since it was decent in the common areas. Also, personnel is very efficient, but a little cold, at least with us. Lastly, there is an electric kettle in the room, with instant coffee and tea A keurig, nesspresso, or just a coffee machine with ground coffee would be much better. Anyway, I would certainly stay in this hotel again. Thank you.

Great hotel. Great location. Really enjoyed our stay.

Excellent

This hotel was a great location and very nice. We enjoyed our stay.

Our room faced a very noisy street that did not quiet down until well after midnight. After the restaurants closed, all the tables and chairs were noisily stacked up. Early in the morning all the trucks started unloading food for the restaurants in the area so sleeping was difficult.

The place was clean and very comfortable, within walking distance of most things I wanted, and the Metro was close by too.

An historic Hotel in the center of Madrid with everything around!

Loved the hotel. It is centrally located, close to many restaurants and shopping. The hotel's restaurant was particularly good.

One of the reviews we read said that you had to go through a restaurant to get into the hotel. ... well kind of, minimally. There are sidewalk cafes set up outside. There is an wide separation between tables at the end. You walk through this wide walk area and enter the hotel. It is very normal in Europe. I would never have noticed it if someone had not complained about it. The room was lovely. The location is within walking distance from most must see areas of the city.

Nice comfortable bed and good service . Perfect location

Staff very helpful. Street in front of hotel transforms into a beautiful cafe lined pedestrian area. Room on 4th floor was a little noisy due to street partying, but not enough to really be bothersome.

Staff is wonderful. Very nice and professional

The staff, location, and facility were top shelf. Made every aspect of our stat beautiful.

Centrally located, friendly and corteous staff. Great breakfast at Café Varela.

Loved this hotel. Beautiful