Cant get an invoice. Incompetent service.

The hotel itself was nice. In the morning it takes a long time to get breakfast and I believe they charge you for a basic continental breakfast even though you serve yourself get your own coffee make your own waffles which there is only one waffle maker for the entire hotel. The pool was disgusting our kids got rashes from beeing In that water. Come to find out the pool hadn’t been cleaned in 3 days according to the manager and had a green film on top of the water the day after we left. Apparently she was the only one that knew how to add the chemicals to the pool so she took 3 days off and I’m assuming told no one to attend to the pool. When my wife spoke with her she just apologized and didn’t offer any sort of resolution. For the price and name of this hotel I would expect better amenities and service

Everything was wonderful except I wish it had at least a small free breakfast but we got donuts from a sweet little bakery not far from the hotel

The pool area in the jacuzzi was closed at the time but other than that the hotel was excellent.

Always my favorite place to stay when I visit my family.

Clean and quiet

Nice place

Everything was great, although the drain in the shower was a little plugged and the ice machine on our floor didn’t work.

The hotel is definitely lacking customer service. When checking in it was not disclosed that breakfast was not included. You were not told until after you ate and they let you know how much breakfast was. When the hotel ran out of coffee, staff would not refill. Condiments were not restocked, even for the next day breakfast. The front office staff was not inviting. When checking out I was never able to check out with staff, I waited for 10 min on front staff to show up. The bar staff was not cordial and seemed like being there was an inconvenience. They were irritated when they had to make mixed drinks. There was a wedding and they only had one bartender who was completely overwhelmed.

Good customer service

Food was delicious. The stay was nice and quiet.

Nice place to stay - good location

A lot of great Mexican restaurants in the immediate area, it's quite considering it's directly of a main highway. Walmart and Starbucks is directly down the street. The property itself is very clean and quiet, parking is not a problem. They're also dog friendly.

Check in was great, clean room, but one thing i will say to help improve stay. Sink is way to high for shorter people or couple with kids. Im an adult at 4'10", sink was right at top of my ribs. Not easy to wash up. A stool or somewhat of a lower sink would have been great. But other than that. Our stay was great. Didn't get to try breakfast though. My fault.

Great services very kind people enjoy our stay

Great hotel. Very friendly staff. Very clean. Great location. Superior

Staff was great rooms were clean & comfortable. Only thing there was a wad of hair in the shower drain

All was quite and the stay was great

I recently had the pleasure of staying at a the Hilton , and it was a delightful experience. The cleanliness of the rooms was impeccable, creating a welcoming atmosphere. The staff exhibited exceptional hospitality, making my stay memorable. The amenities provided, along with the cozy ambiance, contributed to a relaxing and enjoyable visit. I highly recommend this hotel for anyone seeking a comfortable and hospitable accommodation.

I paid extra for this place so that we could enjoy the hot tub after 2 days of traveling and sleeping in the car. The hot tub was "out of service." Looking back through reviews, seems like it had been out for months, yet they still advertise that they have one. Definitely false advertising. Thought, hey, I'll just take a hot bath. The tub was dirty and stained and backing up when we showered, so no bath either. Also, stepped on what I grew up calling a "sticker". Thank goodness I had shoes on because those things hurt!!

We were surprised to be charged $50 for our pet. The hotel listed pet friendly. My error that there was a fee for breakfast; to expensive for cold breakfast. We will be back to Hobbs bu this hotel.

The lady at check in was fantastic,

We came for family visit my only complain is we were charged for breakfast

Amazing professional staff

Great place!

Love the restaurant,bar staff really friendly nice helpful really clean room,bathroom food was great really highly recommended.

I was very disappointed and management insisted that they could not help due to me booking through a third party. There was blood on my sheets and the room was filthy. I do look to take this up with someone in leadership with either hotels.com or the Hilton.

no hot water in shower, shower water handle was broken, room dirty

The beds were so comfortable, loved it!

Very nice and comfortable stay!

Very sad the pool is still closed. I would have been nice to know that when we booked

Big roomy. had many bugs flies inside. was doing remodel not informed. dinning breakfast and dinner only. tv small. under performance for the price