Lovely hotel, stayed in a family room which had good decor and the room had separate areas for me and the kids to sleep.

Room nicely furnished, good standard of tea/coffee facilities.

All great

We came last February and thought the food was great, what was printed on the menu, was served. Your new chef seems to dish up what he wants. The chef & Brewer Benedict should also be served with mushrooms, I thought he was having a bad day but he served 2 others colleagues the same without mushrooms. The roast, we had just finished work late so we eat around 7pm but that should no excuse to served the roast potatoes (which were not even traditional roast potatoes) were hard and hollow. He should not have served these up but instead offered an alternative. We didn’t all sit together on Sunday but we all had the roast and mentioned the potatoes the next day, the roast was also lukewarm. At the time we didn’t complain, I think because we were tired and couldn’t be bothered. I also did not want the Yorkshire pudding but it was served!!! Fish & Chips on Monday night was missing my peas and my colleague’s burger and fries, well were they fries, they certainly were not fresh fries. Breakfast, your team of lovely young ladies order to chat at the other end of the bar, twice I had to go to the bar to place my order. Unfortunately, I was checked into room 31 but your lovely reception did not mentioned that someone was available to carry my luggage to room 31, 40 stairs away from reception, there were no other double rooms available when I called from the room. JJ was fantastic, service quick, professional and collected my luggage.

Easy to get to from the M42, and free parking. Hotel is clean, the staff were friendly and the room was a good size. Air con in the room which was also important for the summer. The restaurant/pub attached served good food too. Would stay again. Only downside was no lift, but this trip I didn’t have much luggage.

no shampoo in the room so remember to take all your own toiletries. The two ladies on reception couldn't have been nicer. I have a slipped disc so I can't take my heavy luggage upstairs. So lovely to see friendly and helpful people. Drinks and biscuits left in the room were lovely. No bottled water. Huge comfy bed and large bathroom.

Nice place attended private venue with separate bar, poor. Used main bar in pub.

nice to stay in a large property on the main road, but still quiet. Breakfast service and staff excellent, but lay out and quality of food disappointing .

The Greswold is absolutely beautifully renovated. The rooms a very large, full size bath, the staff is incredibly nice. The restaurant downstairs is lovely! Easy walking to all shops & pubs

Great hotel. Clean and spacious rooms.. Lovely village location. Lots of food choices in the area. Would highly recommend.

Stayed for a couple of days while visiting the NEC. Top service from very friendly staff. Clean room and great food. Would definitely recommend and stay there again

Superb hotel in excellent location

From 8.40 am I tried to raise someone at Reception on at least 3 times over I/2 hour. No one came to answer the bell and the only one around, a waitress could not locate ANYONE. You lost a £100 sale.

Stayed here last night with a friend, as we were going to a gig. The hotel was lovely and clean. The lady working on reception yesterday was so kind a friendly

This could be a very comfortable hotel as it is in a lovely village outside of Birmingham. However it is let down by by a lack of staff with the reception only open at check in and check out times otherwise you have you have to go find someone to help with queries. Our room looked out onto a flat roof on which were placed various refrigeration units which were very noisy at night and the window had frosted glass, presumably to mask the view. Whilst the cooked food at breakfast was ok the continental display was poorly stocked due the lack of staff resulting in guests having to constantly ask for things such as butter, milk and bread for the toaster. However the staff in the Chef and Brewer pub in the same premises during the evenings were extremely helpful and the evening meal excellent.

Can't charge anything to room, real pain

The bar area for the evening and especially breakfast was very cold as no heating on at all, otherwise very good.

The hotel was perfect for my brief stay (up from Devon for a funeral in Knowle Church) although I know the hotel well having lived in the area from 1976 to 2003. Just one small suggestion for improvement: I believe that a direction sign to Reception is needed on the wall to the left of Room 4 pointing left. This would help enormously!

Check in was a nightmare! I actually had two pints at reception when waiting to sort room at the family room which I booked had a useless sofa bed with a 5cm foam mattress. Very poorly handled with numerous armature excuses. I explained we were going around in circles and suggested there could be a spare single bed in another room and offered to collect it ourselves. We were told that no rooms had spare beds, a colleague of ours happened to overhear the conversation said that he had a spare single in his room and solved the problem. This took an hour to sort and with no apologies or any consideration for other guests waiting to check in. Bar staff totally uninterested in serving and need training.

Nice hotel located within a pub chain - Green King/Chef & Brewer. Lovely big spacious double en suite bedroom- very clean and tastefully decorated. Large tv and tea/coffee making facilities- lots of hot water for either a nice relaxing bath or a quick shower. Room warmed up very quickly which was mu h needed after being out in the wet and cold. Bed was very comfy - pillows were a bit hard but had a decent nights sleep anyway. Would return again as very convenient for NEC - Knowle is a lovely little town with some quirky shops and nice eateries.

Perfect

Superb hotel and staff, very clean, car park next door to the hotel and bar and restaurant services.

Bathroom fan was broken and full of dust. Very unhealthy. Most of the tea cups were chipped.

We stayed here after a long day of travel. Booked it after we discovered our flight to Birmingham airport had been delayed so we would be later getting back than planned. Our flight was delayed further and we were concerned we would miss check in, I was unable to get hold of the hotel via phone or email, which was a concern. Luckily we landed a little earlier than expected and got there around 8:30. It was only a 10 minute drive to the airport so ideal!! This hotel was lovely. Looked like it had been newly refurbished. Room and bathroom were traditional but modern. Shower was nice and toiletries smelt good. The greeting at reception was great and the bar had a good range of drinks. We arrived late so didn't eat but the food looked and smelt delicious. We would have eaten there if our travel plan hadn't been delayed. We left very early in the morning and the night porter was friendly and helpful. The parking was included as well which was great. Overall apart from issues communicating the experience was lovely and we would definitely stay again if were flying into Birmingham.

Great value comfortable stay. Comfy bed, soft linens and nice decor. Air conditioning was a nice surprise in a UK hotel. Bathroom was quite small but great shower and clean, all looked recently refurbed. Take your own toiletries as only hand soap provided. Big tv and coffee/tea facilities. Breakfast in the pub was great so would recommend B&B.

Will stay again when back in area

The hotel is very modern and clean. It has a restaurant with delicious food and beverages. The staff is very helpful and friendly.

Our second time staying here. Staff were super accomodating. Great place to stay when visiting family in the area.

Nice spacious room

Enjoyed my one night stay. Comfortable clean bed. Clean room, Lovely and quiet. Dinner was fine just had to wait as it was busy. Nice area. Would stay again.

Hotel has been upgraded and is very comfortable. Our room was huge with lovely free standing bath but we had to go along lots of corridors and stairs. At breakfast cups were chipped and not that clean but food was great

I think for the price i would have expected better quality of pillows and some some nice toiletries. Its an older building so was very creaky. So was conscious of walking around the room. We had dinner at the pub, and again the quality was not good and breakfast was dreadful, not worth the £10.50