Amazing

Room needed a going over by maintenance guy. Chair was wobbly. Lamp shade just sat on a bolt no screw to hold it on. Bedside lamp was missing a rod which made it loose. These are quick easy fixes to be assigned to maintenance crew if they have a manager who cares about the establishment. Otherwise a nice hotel

Fantastic hotel with excellent staff. Huge TV, spacious, clean, and modern.

We were given a handicap room, not needed. There was blood on one of the toilet rolls. Those two things weren’t the worst part. The bed was terrible. Not supporting us and sagging. We are not big people either, both weigh about 180 lbs. The pillows were very good but the bed is the most important and was the worst we ever found in a hotel.

Not happy with the coffee station downstairs. First morning of our stay the coffee was ice cold. The next morning there was no coffee at all. Both days we had to go across the road to the Royal Farms. Also, our comforter looked like it was stained with blood! For the amount of times I have stayed here, it’s very disappointing.

The property is well taken care of and the staff is friendly. The breakfast was delicious

The front was awesome. I especially loved the glass shower

I love the snack shop downstairs. Also they have a bar in the hotel. The breakfast was great! My husband got the buffet breakfast and it was $13.50 I believe. They also have a menu where you can separately order and pay for breakfast. My husband said the food was great! Our waitress was nice and well informed. I paid in advance for the “snack” room and also for breakfast on Expedia. And it was worth it! We had KitKats, skinny pop, lays chips, a slim Jim/cheese pack, a protein bar, a small bag of peanuts, 2 vitamin waters, 2 sodas (that you can exchange at the lobby if you don’t like the type- I went and got Coke instead of the sprite and diet,) also there was the standard 2 water bottles for the Keurig sitting out at room temp., and 2 waters in the fridge. The lobby is clean and beautiful. It also one of the nicest parts of Martinsburg (coming from someone who grew up in the area.) you could walk to Logan’s Roadhouse and the shops in The Commons. Also this hotel is very new. It’s maybe 8 years old, so everything is very modern and sleek. The blonde girl who worked the front desk was wonderful. She deserves a RAISE. My husband commented on how polite and knowledgeable she was- he thought about offering her a job. Pay her right, or you may lose her! lol. The beds and pillows were SO comfy. I’m a side sleeper and my shoulder didn’t hurt when I woke up. The soap they use is really great in the showers. They do have blow dryers & a very nice closet. Overall, wonderful stay!