Our stay at City's Hill was pleasant. The staff was very courteous and helpful. Especially, dining room manager was earliest one there in the morning and stayed late to ensure that the customers were met their needs at the facility. We also liked the animation team at the resort. Especially, Anna was very friendly and helpful at all times.

This is the second time I've come and I had a great time with my friend Lalye! Just food that should be colder like butter, milk etc. Otherwise the staff at the TOP !!!

Enjoyable with lovely staff both in reception and kitchen. Good housekeeping too.

When we checked in I was the main person in our group payment paid by us should have been given choice of rooms. Given no information of hotel when checked in. Entertainment evening was not much Karaoke. Need more chairs for evening not sunbeds. Food was reapetative. Rooms not that good or clean.

Very basic but friendly hotel. Views are spectacular. Big problem with lift doors closing while still exiting lift, got trapped on last day, painful! Obviously something wrong with sensors. Entertainment, apart from our last night which was excellent Turkish dancers, was very much directed at children, far too loud and music also far too loud.Comfortable bed although two single pushed together with one being higher than the other wasn’t very clever.

Very basic but friendly hotel. Views are spectacular. Big problem with lift doors closing while still exiting lift, got trapped on last day, painful! Obviously something wrong with sensors. Entertainment, apart from our last night which was excellent Turkish dancers, was very much directed at children, far too loud and music also far too loud. Comfortable bed although two single pushed together with one being higher than the other wasn’t very clever.

I do not accept your decision and my reasons are outlined below. I would like this case escalated to a manager at Expedia and taken seriously. 1) As Expedia customers we have a right to protect our health and you as a provider, have that obligation towards us. 2) Our rights were violated and our health was put at risk 3) Expedia, as a provider has to stand for its customer rights and protect them, especially when it comes to safety 4) We had to check out to another hotel and paid for it again. Necessary papers can be provided. 5) You, as Expedia are saying that hotels have rules, and in this situation, you protect those who do wrong and put people at risk. So hotels have rights and we don''t. 6) This is despicable and worthy to notify the health authorities. 7) Expedia is hiding the truth and putting people at risk by not taking it seriously. What if someone dies of a similar problem? Is Expedia going to turn a blind eye on this serious issue and hotel management who hide the truth and put false information on their page as a non smoking hotel? 8) We would never have booked this hotel if we knew guests are allowed to smoke on the balcony of the room where smoke travels inside as well what about the windy days. We are sure the guests smoke inside the room because there was an ashtray on the table. We have pictures to prove it and we can provide it to Expedia 9) Non smoking hotel is a non smoking, period, or it should have designated rooms and areas for smokers. Second hand smo

I do not accept your decision and my reasons are outlined below. I would like this case escalated to a manager at Expedia and taken seriously. 1) As Expedia customers we have a right to protect our health and you as a provider, have that obligation towards us. 2) Our rights were violated and our health was put at risk 3) Expedia, as a provider has to stand for its customer rights and protect them, especially when it comes to safety 4) We had to check out to another hotel and paid for it again. Necessary papers can be provided. 5) You, as Expedia are saying that hotels have rules, and in this situation, you protect those who do wrong and put people at risk. So hotels have rights and we dont. 6) This is despicable and worthy to notify the health authorities. 7) Expedia is hiding the truth and putting people at risk by not taking it seriously. What if someone dies of a similar problem? Is Expedia going to turn a blind eye on this serious issue and hotel management who hide the truth and put false information on their page as a non smoking hotel? 8) We would never have booked this hotel if we knew guests are allowed to smoke on the balcony of the room where smoke travels inside as well what about the windy days. We are sure the guests smoke inside the room because there was an ashtray on the table. We have pictures to prove it and we can provide it to Expedia 9) Non smoking hotel is a non smoking, period, or it should have designated rooms and areas for smokers. Second hand smo