Exactly what I expected from a traditional Ryokan experience.

What an experience!!!!! Such a gracious and traditional place in Hakone. So thankful for making our experience so beautiful.

We had a really nice stay. This is our first ryokan experience. We arrived around noon and they were able to store our luggage so we can go tour the area with our Hakone Free pass. When we return to check in our luggage was already in our room. The heat was cranked up so our room was nice and toasty and there's hot green tea ready for us with a little piece of packaged cake, a nice touch after being out on a cold and rainy day. Our room is good size for the 2 of us and it is clean, no strange smell. It's a bit dated but that's the charm. Our room is on the 3rd floor, it has a nice view of the mountains. The outdoor onsen tubs on both the 3rd and 4th floor are really nice. It's great to be sitting in the outdoor tubs and inhale the mountain fresh air. The indoor onsen rooms on both floor were old and needs maintenance and renovation but I was using the outside onsen so that didn't bother me. Both meals were perfect, it was beautifully set up and has good flavor and variety. The futon was a bit hard for me, I didn't sleep very well because of it, other than that, it was a very nice stay and I would come back again.

We really enjoyed our stay at this Ryokan. It was in a perfect location at the end of the cable car and ropeway for easy access. The service was great and if you're after a traditional Ryokan experience this offers that at a very reasonable price. The food both evening and morning was very traditional, whilst not necessarily to our tastes entirely it was beautifully presented and again a great experience. We stayed for 2 nights and found that to be enough. There was no hot water in the rooms for showers etc, so the only option was the communal naked Onsen for washing and bathing. It was a real experience and we would recommend giving it a go. The property itself is a little shabby in parts but for that price we were not complaining. We would highly recommend if you want the traditional Ryokan experience.

The location was great with it being a short walk from the cable car station and the staff were friendly plus helpful. The building was definitely on the older side which we expected, however the rooms and facilities seemed to be lacking in cleanliness. The room we stayed in had cobwebs on the dm ceiling and dust/dirt could be seen along the baseboard areas of the room. The onsen / bath area was ok but the actual soaking area really could use some detail cleaning as the window edges were quite dirty. The meals were good overall but I would’ve appreciated it if they gave us the same meals for our children too as we had paid quite a bit more to include my 2 kids. For dinner they were not given the sashimi and one other dish which were some of the main dishes in dinner. Not was there a substitute.

The ryankan is about 3 minutes walking from Souenzan cable car station and it is convenient get to. They do free pick up from the cable car station as well if needed. Our family stayed in three rooms on the fourth floor. The ryankan is generally very clean. It being old, you do see a bit of spider webs here and there. But there is no concern for being clean. We sleep on tatamis and it is generally conformable. There are two public bath, one on third floor and one on the fourth floor. Both with an indoor hot spring and two outdoor bathtub. The two hot springs switches between men’s and women’s at 7 am and 7 pm. You can soak in onsen whenever you want to through the night. Dinner is at 6 pm. The food was good and tasty. While you enjoy the dinner, the room is converted to a bedroom. Breakfast is at 8 am and is equally 10 course and tasty. The room is converted to day time use when you have breakfast. The onsen is not very busy and occasionally have 2-3 other people. It is a good place to stay.

The environment is peaceful. Staff are all nice, polite and helpful. Able to use English for communication.

This property was very old, which I don't mind, but walls, floors, and doors had old stains and mold. The windows were not clean. The hotel also smelled like mildew. The onsen area had stained & damp carpets in the changing room and mold all over the ceiling. The amenities like hair tonic & skin care was from the 80's. The bath was ok with 3 areas to soak (indoor & outdoor). Location was close to Sounzan station, but a short walk up the hill. What made my stay tolerable was the toilets looks newer and the tatami in the room was clean and futon sheets were crisp white and looked clean. Most of the staff was not Japanese, but they were very nice and friendly and hard working. The food was plentiful for dinner and breakfast and it was better than expected. Overall, I realized I should spend a little more so my family could really feel comfortable and enjoy the onsen experience. This place was just under $400 for a family of 4 during the weekday and I realized, I need to spend $800-$1000 (USD)at hakone so that this stay can feel like a vacation.

Good dinner and breakfast preparation by the hotel. Very testy👍

The staff was kind and pleasant. Both dinner and breakfast were delicious. We were grateful they offered transportation service to Gora station since it started raining. Unfortunately the place is in a desperate need of repairs. The ceiling was leaking in multiple places with buckets placed to catch the water. I slipped on a puddle with the uncomfortable slippers that were asked to be worn. My kids couldn’t even walk in theirs and couldn’t grip them to climb the stairs.

The workers are very friendly and the food is great but the cleanliness is not very good.

The location is pretty close to the starting point of Ropeway so easy to access on your own. The property does provide pick up service which is also nice. The outdoor Onsen ( hot bath) was really nice. Went early in morning and got it to myself kind of private usage experience. The best part was the dinner and breakfast offered as part of half board pricing when you book it. This to me was the best part of this property. The location is right on road so you cannot really have a area with open garden to walk etc. and having that would be really nice to relax in morning or evening watching the mountains.

There was an authentic old school vibe that created a wonderful experience for us. Staff was amazing and the convenient location to bus stop and, cable cars and gondola to visit the small towns along that route and Lake Aisha was perfect. It's how we saw Mt Fuji, a highlight of our two week trip to Japan

The food was absolutely amazing. All staff was exceptionally kind and helpful.

Loved the service.

Kaiseki and Onsen were top notch. We stayed for 2 nights and were always looking forward to the next meal. The lady who was in charge of our food prep gave the best service. Just wow! We found the location kind of hard-er to get to (either by cablecar or ropeway only) so one time, we had to make sure that we were back before the last ride. Room size for 4 was great and futon was very comfortable.

The service was excellent. It had the feel of a traditional ryokan with meals served in your room. There are no elevators so it might be difficult for guests with mobility issues.

Very attentive staff. Dinner and breakfast amazing.

Booked this Ryokan for two nights. Pick-up was smooth at Gora station. Got a traditional 8 tatami room with separate seating area and nice view over the valley. Staff was very attentive and the food simply amazing. Both breakfast and kaiseki dinner had a great variety, were freshly made and locally sourced. The hotel is situated a convenient 100 meters from the Sounzan Hakone cable car station.

Very nice highly recommended

This was our third time visiting Yamadaya Ryokan. It’s an older

Very typical Ryokan with superb position over Gora. The hotel is a bit old but everything went very smoothly. The onsen was nice (there was an outdoor and indoor bath) but the best part was the traditional Japanese dinner

It was great

English followes 白湯の温泉が本当に素晴らしいです。露天風呂も綺麗にリノベされており、五右衛門式の露天風呂も長湯できる環境です。部屋も建物も古いですが、掃除も行き届いており、脱衣室もリノベされており、清潔です。周囲に何もないのですが、部屋の冷蔵庫は十分なお酒があり、早雲山駅からは1分くらいなので問題なし。従業員の方も感じ良く、また必ずお伺いしたいです。 One of great milky hot springs ever. I’m Japanese who loves hot spring and Ruokan style stay. As other people says it actually old, however it’s clean and bath space is renovated. Amazon time to have a dinner/morning meal in my own room. 1 minutes walk from Sounzan station. I differently visit again.