Great propwrty

Great hotel, excellent location

When I arrived, I was given an upgrade and taken to their new Enaki Suites property, about a five to ten minute drive away. The new property has spacious and modern suites with fully equipped kitchens, luxury bathrooms and comfortable king sized beds. The appliances are new and I was able to cook some nice comfort food for myself. Having said this, the breakfast, served in their rooftop restaurant, was good! I had excellent lattes and eggs cooked to request and fresh fruit and juice each day. The staff was outstanding. They remembered my name from the first morning and were prompt to help me, to correct any little glitches, and just generally make my stay comfortable. All of this was the case even while the property is putting the finishing touches on everything. I highly recommend this place! The manager, Rachel and her team are just super!

The personnel were calm, courteous, helpful, caring and competent at their jobs. We felt completely safe and thoroughly enjoyed our stay. Everything we needed was right there. The staff made us feel so comfortable. The food at the Harvest Restaurant was excellent as well as BangBang. Shopping was marvelous. Nowhere else in the world did we find people who were soft in speech and never shouting. Definitely would stay here again. We used the laundry service twice and all perfect.

For years I have visited Nairobi on business and I have to say this is probably the best hotel in the city. I spent one week here and I did not want to leave. Facilities are modern, clean and comfortable, food is absolutely delicious but most importantly, every single member of the staff is there to help, to greet you with a smile and to make your day better. A true example of Kenyan hospitality. From the moment you are picked up at the airport, to the moment you are dropped off again, there is always someone ready to help. I will come back.

I was in Nairobi for work and Trademark was very comfortable and the staff incredibly friendly and helpful in every way. Also, I asked for a quiet room and they were very accommodating.

A great experience

Friendly staff, quietness, cleanliness and dinning facilities within the surrounding/compound.

Good service and a nice room.

Great hotel slots around the area and friendly staff highly recommend

The breakfast buffet is outstanding and the staff is very professional. The location adjoining the Village Market provides great dining options and a safe place to kill time. The only downside of this hotel is location to other areas of Nairobi can be difficult with heavy traffic. For me, it’s a perfect place and location for what I am doing.

Property located within proximity of all amenities

Nice hotel and it’s great that it’s attached to Village Market. Small issues - Think I got a bad room on floor four. My window didn’t shut fully and I had a generator outside the window which was loud. Other issue was the pool had a lot of outside guests (tonnes of children) which made it impossible to relax.

Safe

Convenient and perfectly nice hotel in Gigiri.

Friendly staff

Great location for shopping and eating. Roof top pool is great, rooms are average, so quality for what you pay is below average!!

Excellent location, good food, professional and friendly staff. Highly recommend.

Close to everything that we like

Although I was said to have VIP status, there was nothing afforded to me, not even an upgraded room. I was also supposed to receive a $10 room voucher which I never receive even after asking for it. Also for an additional stay, it cost me $22 more booking directly with the hotel. Sad

The staff at the hotel were welcoming and very helpful to this jet-lagged traveler. The room was spacious and the location perfect for an easy transition to a new country. All the things that I had forgotten to bring were just steps away in the Village Market shopping mall.

Really enjoyed my working stay at the hotel. Really friendly helpful staff, breakfast and evening meal was ideal and there was a brilliant gym within the complex. Comfortable clean hotel room. I would highly recommend it.

I liked everything

I always love staying at this hotel. It’s very modern, clean, and connected to the Village Market Mall with dozens of eateries and shops. The staff are friendly and helpful, and on my most recent visit I used the airport shuttle which was great.

This is a great Marriott property attached to a very well maintained shopping mall with tons of dining options. We were told nairobi is otherwise unsafe for tourists so it was great to have the option of the mall next door to help stretch our legs after the long flight. Staff was all great and rooms clean and modern!

As per usual, there is excellent staff and very good service, and I definitely will go back there again.

Great option in the area! Everyone is so kind and welcoming. There is a wonderful restaurant and bar in the hotel as well as a gorgeous rooftop pool.

The property was placed within the Village Market mall, which made it very convenient to shop and find dining options.

Very convenient and close to mall

Great location

I was given a room towards the noisy mall which was not really expected. Apart from this the hotel is spot on with regards to location. During checkout I forgot my credit card holder at the counter. The lady who attended my checkout was very service minded and called me immediately. Many thanks for calling me lady, sorry I forgot your good name. Keep up the good work. Asante sana.

I thoroughly enjoyed the breakfast buffet and friendliness of staff. However, the rooms were very bare without decorations and ambiance.