The best hotel and service! Our absolute favorite hotel ever!!

Loved our stay!!!

The staff and restaurants were amazing

Beautiful place,

We had an amazing stay at this beautiful hotel. The suite was perfect and staff was wonderful! It made our anniversary trip perfect!

It is a wonderful property !!

Very well kept and lovely to walk around in the lobby

Great property

Great hotel, great location. Clean, modern, friendly staff. Only complaint is the $39 accommodation fee. In my mind this should be part of the room cost, also valet is a bit pricy at $70.

I was not offered an upgrade even though there were upgrades available.

feels like a home not a hotel

Warm feeling

I had to major issues; Number 1 - my LV leather luggage was damaged. I was devastated when I saw the staff put my leather luggage on the asphalt when they were loading our car. I didn’t notice the damage until after I picked up my luggage from the car. Number 2 - when I was in the shower I noticed long black hair in the wall. I have platinum blonde hair and I was so disappointed when I saw that. This shows that the cleaners don’t do deep cleaning but just surface cleaning.

Great

Valet parking prices are outrageous

Unfortunately, there is a combination of issues that happened all the same time. Early morning, fire alarm, dogs barking incessantly, Wi-Fi Was poor. We got through it all, but it is a top Hotel. Staff was amazing and very accommodating

I enjoy my stay there everytime

Great hotel, just a pity that the double beds are very small. There is also no balcony.

Great! One of the best

Customer service is #1

Great location Great service

I like the design of the hotel. Builder definitely creative modern and nature vibe around the hotel. I booked the one bedroom suite this time. The mini bar provided plenty of drinks with water option but charges are a bit pricey. We didn't have time to stop by grocery store so we took water anyway. Secondly, I want to mention the washroom sliding door design is a bit inconvenient and the installation quality is at average level. My wife tried to close the door while taking shower but the door got stuck in the midway. She pulled it harder then the door suddenly got loss and closed all the way and stuck her finger pretty badly. So I would like to see some improvement for the washroom door. Also, I highly recommend hotel to put more lights in each room. It is simply too dim at night time. Thank you

Reliant

We staye 2 nights with our son in a King room with a couch and "city view". Coming from the AD industry, the decor is stunning and the hotel has a specific scent they use in candles and is prominent throughout the rooms/hotel which is really nice to smell. The lounge/bar area is beautiful and our server we had both afternoons was so nice. The room was gorgeous but there wasn't much to the "city view" and the first night (Thurs) we hardly slept at all due to the nightly jackhammering happening across the street. Luckily they didn't work on the weekend nights. We were excited to try out the pool but it was a scene when we arrived at around 2pm and all loungers were occupied. Breakfast was delish and our server was incredibly kind. We liked the location too - easy to take short ubers to great restaurants and to get to Universal Studios, Hollywood Blvd, etc. Only random thing is that there aren't any ice makers on the floors - no ice for your in-room happy hours but they will bring you some if you like.

Very nice

The room was gorgeous and the staff were attentive and friendly

Worst service , wouldn’t recommend to anyone , No housekeeping no services , very noisy and party on the roof top wouldn’t let you sleep Probably the worst hotel in California

I think their services are too expensive in general, considering the service, condition, etc. Their water feels so weird.

Lovely spacious rooms and cool Lobby

Lovely energy at the property. I would say I am disappointed with the check in process. They kept us waiting for a while because they were understaffed. Then my room was not ready and it was 5:15pm! When I finally got into my room that was on a hidden floor, the staff at the front desk did not send up my luggage as I had asked. They also did not help me to my room on this hidden floor. The room was larger because it was the ADA compliant. But to be fair this room has a Murphy bed and not a real bed. I was hoping to switch to a normal room and the front desk did not allow me to do so. Stating they were fully booked. They told us that Sunday night was fully booked so I arranged to get another hotel. But I realized online that they are NOT. So this is very unfortunate. We had to move our belongings. Check out was not a breeze. They had closed the valet due to the marathon. The valet team did not open the restricted floor in the elevator. They just pointed to the wall behind them and said. “Take a turn and a turn and the elevator is there. Press P3 and go down stairs to get your car”. We circled and got into the elevators and went to press P3. No access. The elevator ends up taking us upstairs and back down. Asked the front desk and they are clueless about what is happening. Asked someone else that had a full set of walkie talkies and he was the one that knew how to get us down to our car. I believe the team could be more helpful and thorough. Kindness matters

I stayed here in March of 2024 and would not stay here again. Between the silly delays in being able to check in on time which *significantly* affected the rest of my day, to the loud rooms with inconsistent AC, to the poor lighting in the room (it was nearly impossible to see), we will not be staying here again. Also, the restaurant on properly was embarrassingly slow and extremely expensive.

Everything about the 1 is always so lovely