Great stay!!!!

we had no heat in our room, maintenance came to fix it , heat work for 1 hr and then shut off , we then had no heat all night , in morning called desk, again couldn’t fix heat & wanted us to go to another room, no offers to assist us with our baggage , front desk supervisor didn’t seem to care at all , she was then confused what room to put us into , very unsympathetic to my husband is elderly & mobility is compromised with other heath problems , i had to keep asking her “ , can we get some help to move , can someone come with a cart “She had a flat affect / disingenuous , she didn’t seem to listen at all, finally after numerous times of explaining we could use some help to move all the bags items from room to room she then got a cart & then was confused to what room to put us in & then gives us the swipe card to another room & the swipe card doesn’t work , therefore havimg to leave my unwell husband standing alone in hallway while i had to take elevator down to the desk to tell the swipe cards she gave us don’t work , she then reprograms them , so i go back up to the room & am late for my meeting & go to take a shower only to find out the shampoo dispenser all are empty! it was not a pleasant stay , not once did anyone apologize or anything , this was second time we experienced no heat in the room and sleeping in our winter coats for the night in past 2 yrs , this is the hotel i usually stay at due to business i have to do in RedDeer and my contract work at Joffree,

Great night away. Check in was smooth and staff were very friendly. We stayed in the club level, the lounge service was great. Breakfast was also good!

Stayed here before ; always 1st class 👍

Great new updates since the property switched ownership. One thing I didn’t realize upon booking is that there are no bath tubs in the king rooms. Disappointing. Concierge room amenities are excellent. Food is great. A short walk down the promenade & you’re at the brand new casino. Really enjoy it here.

We always stay here when in Red Deer. Staff is excellent, the facility is very good even if it’s getting on in years. The Club Room service is great! Comfy beds, beautiful views to the west and fabulous toiletries. I asked if I could buy some of the shampoo/conditioner but will have to find it online. It was that good! We always enjoy staying here.

Everything went well during our stay. Our room have a nice view and the staff are very helpful.My only concern during our stay is the noise we heard everytime the elevator operates. We can still heard it in our room and it bother's me and my kids during our sleep.

Everything was clean and beautiful and quality, but we were missing coffee cups in our room for breakfast