The staff was friendly. The pool was open and in good condition. The breakfast was ok. The cleanliness of the room could hav been a little better. I would condsider staying again.

First a foremost there was trash in the shower upon checkin and the bathroom was clearly not cleaned, there is mildew and dirt in the shower and the tiles which is plainly disgusting. Secondly the ladies in the evening shift were plan rude and need way better customer service and hospitality skills. The bar was not open as it should be. The shampoo conditioner and soap were all empty there were dirty rags left in the shower. The checkin lady was clearly told we had our Service animal and she charged for a pet which again she was told three times service animal. Hippa rights were violated by the nest checkin lady with an attitude by stating and insulating the service animal was a support animal and had to be told again it was. A service animal not a support dog or pet. The money charged to the cats overdrafted my bank account and I am now being charged fees. The breakfast cereal was stale and the waffle mix was not replaced the bananas were green and uneatiable. The bed was so uncomfortable we left at 11pm 13 hrs before check out. There was no sheets pillows or blankets for the pull out couch and black stains on the mattress. There was one towel and a floor mat with dirt on it nonwas rags and one hand towel. No dish soap rag or sponge for washing dishes no dishwasher pods the fridge was dirty and the conscience store has very little to buy from. The advertisement stated a spa fitness center and outdoor pool none of which were on site and the indoor pool was dirty.

Very good customer service.

I was wary of the condition of the hotel and room given the most recent reviews. I was pleasantly surprised with the shape of the hotel and room. Positive: spacious room, clean, bed fairly comfortable, quiet, towels good Negative: lacking sheets and pillow for the pull out (but were provided upon request), breakfast could've had more options

Great staff and property. Only small complaint was there were a few areas in our room that needed a better maintenance finishes. And basketball court hoop was broken. Overall though great place with incredible staff. Was even able to check in several hours early after a red eye flight into town. Would definitely stay here again.

My only concern was check in was not available until after 5pm. No rooms were ready

I really enjoy staying at Residence Inn properties when I travel. This is the first one I've stayed at where things were less than stellar. Pros: Everything worked. Great appliances. The kitchen had all the stuff: plates, silverware, utensils. The HVAC system for this room was superb. It was over 90 degrees outside every day I stayed there and that thing kept it cold enough to hang meat in the room. All shower dispensers were fully filled. Toilet rolls were Angel Soft Commercial brand, a fine step up from the Scott sandpaper that is typically provided. This location has a bar in the lobby. Not all of them do. Bed was excellent. Cons: The carpet in the room clearly had not been cleaned in a long time. I walk around barefoot in my room. The carpet made my feet dirty, creating a muddy river in the shower when I washed up at the end of the day. I had a late flight out and so really pushed my departure to within an hour of checkout time. Two hours before that, housekeeping was knocking on the door wanting to clean the room for the next arrival. I felt rushed. The maid (who was friendly enough) waited outside my door until I checked out. I was triple-charged for premium WiFi. I mentioned this at checkout, saying, "I'm not going to make a fuss over $15, but I see what you did there." Only proposed remedy from the front desk clerk was a blank stare. This is the only Residence Inn property that I can say I'll not stay at again, and I've been to plenty.

Staff was super friendly and helpful and when your staying with your family makes things super easy. Coming in with 2 kids 2 years and under it can be a little chaotic trying to balance things they made it super easy.

The staff is always friendly and the rooms are well-kept!

The rooms were very spacious. Lobby personnel were very friendly. Housekeeping service was ok.

Tbd

Horrible check in process. Was told parking was free/included. She handed me a 25 dollar coupon that only lasts 24 hours. Room not like pictures. Staff unfriendly and rude. Room keys didn’t work

My husband and I have stayed at this hotel twice before this stay, and this visit was definitely the worst. Upon entering the room, the smell was incredibly unpleasant, like someone’s body odor or just an old, dirty house. None of the doors in the room fully closed, like the closets and bathroom. And of course, the one thing that ALWAYS fails every time we come here, the TV. At our last two visits, the TV remote buttons did not work consistently. You were pretty much stuck with whatever was on that the remote actually worked for. This time, it was the TV itself, which was not connected to the internet to allow for the Netflix and Youtube apps to be used. I called the front desk and the woman initially said she would be up to check, but then called back and said it was a hotel-wide internet outage. This was a complete lie and display of laziness because my personal computer was right in front of me connected to the hotel’s WiFi. After 2 days of being here the TV was never able to establish an internet connection, so I highly doubt the hotel was without internet for 2 days. Additionally, the toilet just kept running intermittently. Every 5 minutes or so, the toilet would just randomly run as if it was just flushed. I don’t know if this is necessary in a hotel, but I have never seen it happen before. The hotel may be aesthetically pleasing, but has not been worth $200+ per night. I will not be staying here again for the foreseeable future.

Check in - 10/10 Front desk service - 10/10 Pool 9/10 - closest bathroom was a little too far Breakfast 6/10 - not that many great choices, boiled eggs were pre-peeled so they were tough and tasted weird. Room (comfort 10/10, cleanliness 9/10) Room amenities 3/10 - Main complaint about room was there were no flat sheets or pillow cover. Had to go downstairs to ask for some and they didnt even have anymore pillow covers. Also noticed it didnt have an alarm clock which was strange? All hotels I've been to usually have alarm clocks. There was also no soap or anything in the kitchenette but there were dishes and cooking supplies. Lastly, the view of our room was a wall or roof area of the 2nd floor. Bathroom 5/10 - definitely could have used some extra cleaning. The walk in shower was nice and spacious, however, the drain was VERY SLOW TO DRAIN and the water backed up like crazy while we were showering and we had to stand in the pool of water on the floor. There were also only 2 sets of towels for a room that can have up to 4 occupants. There should at least be a minimum of 4 sets. Overall it was a good hotel to stay at and would consider it for future weekend getaways to Hershey.

Skimpy and only 2 of each towel, no soap in shower dispenser and no body lotion available. Very nice staff at check in. Very clean rooms.

The Most Unusual Experience Ever! A Lifetime Movie To Be Exact! The Staff Was Simply Amazing! I Had An Issue And They Staff Was More Than Helpful! The Hotel Was Very Cozy And Clean! Fabulous Family Atmosphere. They Have A Fire Pit, A Indoor Pool, Fitness Room, and an Outdoor Basketball Court. The Rooms Very Spacious, With Full Kitchen, King Size Bed, Pull Out Queen Sofa, Huge Working Desk! Modern Furniture, Huge Walkin Bathroom. NICE MIRRORS! AND LIGHTING!

Overall clean, convenient, pleasant staff. The only glitch was with breakfast. It was the weekend the place was packed. If you didn't get to breakfast early it was slim pickings. Not even coffee one morning.

Front desk staff isnt the best but the place makes up for it !

Great bed and bathroom Need more lights in couch area.

Nice location and style of Residence Inn. Blended in nicely with the neighborhood. Close to the highway. Room was neat but found food crumbs around the desk and counters. Missing hair dryer and sufficient hangers.

It was a nice stay

Really need to improve cleanliness. And the bed was awful. Terrible sleep as there was no support and I felt the springs. The Stagg was very professional, friendly, and accommodating

Such a comfortable place. Love the suite. It’s our second stay and would highly recommend.

Excellent

Lily at the front desk was lovely and accommodating. The hotel is beautiful s clean. Great stay for me and my kids.

Love our suite. So spacious and well appointed.

Excellent experience

Overall good, but some disconnects. Check-in delayed b/c desk person also the bartender. Bedroom TV wasn’t hooked into cable. Couldn’t fix b/c no staff on hand. I had to figure it out. Shower had 2 body washes, one conditioner, and no shampoo. Ceiling lights in hallway had all different shades of white/yellow bulbs (whatever was on sale, I suppose).

Suite was nice and the bed was very comfy. The shower needed cleaning, however. There was hair around the drain (under the removable drain cover) that hasn’t been cleaned before our stay. The staff was friendly and the outside fire pit was cozy. I wish I had booked more than one night!

Staff was friendly; check in was a breeze; and the location was perfect!!!

The staff was professional, courteous and very accommodating. The breakfast was excellent. We always stay at Residence Inn.

A very friendly staff! The property was clean and well maintained as well. I would stay again for sure.