Check in was quick. Staff was great. I felt safe. The super water was hot just like I need it. The room was comfortable. I’d stay again.

Terrible. Poorly managed with an incredibly rude General manager Grady Wallace that threatens his guest and escalates already frustrating situations. Key readers didn’t work. Couldn’t provide us with keys to rooms, had to ask front desk to open room EVERY TIME you wanted to get in.

They did not clean my room the second day

Hotel has a few dirty spots.. no water in gum

Check in was smooth. Clerk was nice. Nice bar and friendly bartender. Loved the pool table. Room was clean, roomy and had cool features. Sadly there was no hot water. Only other issue was one elevator had a malfunctioning 1st floor button. We really enjoyed our stay here and the proximity to lots of restaurants and places to go.

Loved it!!

Nice place to stay in Katy TX area

Staff was great! Everyone was beyond friendly. The hotel itself was beautiful and clean. However, I wish I can find the right words to describe the design of the restroom. There is no actual door to divide the restroom from the room which was a huge downfall since we were sharing rooms with my in-laws. I believed there was a lack of privacy because of the design of the restroom. This hotel would be better for a couple and no so much family oriented.

This was perfect for our one night stay. Super close to the mall, theater, dining, and other activities. Very clean and quiet.

I booked the room for family visiting from out of town. The front desk wasn’t even familiar with the size of the bed(s) available in the handicap accessible room. Next my family said that the sheets were not clean when they arrived. How gross can you be?

Nice hotel has a party vibe to the place very clean and convenient

The pool was not in service which is why i booked room. The room itself was not up to par as other alofts ive stayed at.

10/10 recommend!! Will definitely go back!

There was a party going all night until 5 am and kept me up.

The worst customer service ever never would stay here again

What I like about this hotel is that it is walking distance to the Katy Mills Mall, the trampoline park and not too far from Typhoon Texas water park. There are a lot of fast food places around, so you have many options that are close by. The only thing I didn’t like is that there isn’t a microwave in the room, you would have to go in the lobby area to use the microwave. I enjoyed my stay here, I will definitely be coming back. FYI they don’t accept any third party cards like cashapp, Apple Pay, chime, and I believe PayPal so just keep that in mind when booking.

I stay here regularly. It is a nice property and prices are excellent.

Front desk was okay. The hallway carpet is coming apart. The light attached to the bed did not work. Hotel, in all is looking tired.

I arrived at the hotel to check in and was told by the clerk Janea’ that our booking could not be completed because they did not accept my dogs weight capacity. Prior to booking my stay I called the hotel to ensure it would be okay for my dog and the gentleman that answered the phone said yes. To arrive to the hotel the day of our stay and be denied and have to find a hotel that very day was ridiculous. The young lady was not empathetic but rather rude. She even stated she would have her manger David to follow up with me and no one has yet to follow up. Not to mention she stated she would send over a request to Expedia so that we would be refunded being as services was denied. Here it is three days later and Expedia stated the hotel said I could not get a refund now I’m having to dispute this incident with my back. Even after I requested a print out from the girl for a refund and she would not give it to me. Despite reading the negative reviews I decided to continue my booking and I wish I wouldn’t have!

Clean and staff was friendly

The stuff was very helpful and accommodating

Great value

I really appreciate when a hotel is clean because is the only way that I can sleep good and feel comfortable. And here everything was perfect, the staff were very nice. Highly recommended

Convenient location and comfortable.

Aloft used to be my hotel of choice when traveling with a pet. No longer. $75 for one night. Then, we invited people over to have a drink before our event. Bartender never showed up to open the bar. The next morning, we order breakfast. It was a complete cluster, and everyone’s food ends up getting cold because they don’t tell you when your food is ready (or identify the food as yours)! Our bed was broken, and the walls are so thin you hear people four doors down. Hard no. Never again.

The property itself was great! The lobby was elegant and well kept. However, the amenities like the pool were closed. Lastly, the beds can use some upgrading as they are of low quality. Aside from that, it was a nice stay and I would recommend!

We booked double bed for my sick mother cancer patient and her nurse and only get one bed ! Nurse had to sleep on floor

Arrived at hotel everything was pitch black. Someone came to door said they couldn’t check me in due to power outage we came all the way from Chicago we were strained hotel less with now where to go. Called next morning at 9 AM sharp to see if our room was now available lady who answered said no we canceled your reservation and we are now booked never received a refund an apology nothing

It was great bathroom need better bag for trash can other wise the stay was great

Hotel staff rude and not helpful in anyway during storm. Hotel didn’t have power and they offered no accommodation. I’ve tried to reach the GM multiple times and no response.

Didn’t like neighbor playing loud music all night and morning

I arrived to check in last night & the power was off . No one was available to tell us nothing nor our refund .