Hard to write a review, because the parts of this hotel that are excellent are truly excellent, yet we unfortunately experienced some difficulties that have not been resolved. The glaring problem is our Land Rover was in Valet upon arrival and upon return 2 days later the motorized side mirrors were broken and didn’t work properly. We contacted the hotel immediately on our drive home realizing the damage and they said an outside company does their Valet and passed us to them. This outside company opened a claim with us and “investigated” themselves and sent us a short automated email saying because we didn’t notice the damage until we left the property that they were not liable! How ridiculous. You would think at a luxury Hotel they would take accountability for damage done to a customers vehicle while in their facility. We are so disappointed. No resolution was offered, no responsibility taken by Hotel Drover. It is so difficult to write this review because Rest of the staff is excellent, the restaurant is delicious, managed well and the restaurant staff is attentive and went above and beyond. The front desk staff as well. The Christmas decorations are so festive and the family had blast exploring the beautiful property. Except now back home our Luxury Vehicle has damaged mirrors and the hotel Drover has done nothing to resolve this issue their Valet caused.

Property is very nice but service was not great. Valet let people go in front of us as we were waiting; check-in was chaotic and people were cutting in line. We were told we could check-in at 2:30 but room was still being cleaned. The lady said it would only be a few minutes and we would get a text. Text Bebe came and I had to go back 44 minutes later to remind them. Others who arrived later were already getting rooms .service should be better especially for the price of the room.

We were SO impressed with your staff! From Christine at check in, Michael who was our luggage valet, Mike at the restaurant bar or Haley at the bar last night. Everyone is trained, knowledgeable and seem to love their jobs. This was our fourth visit and we'll be back in December. We travel A LOT and your staff is better than anyone we have encountered at The Encore, The Michelangelo, The Four Seasons and that list goes on. Keep up the great work on everyone's part.

Top notch, beautiful hotel with superb service. Atmosphere was busy and social, the place to be. The food was exceptional. We loved everything about it! Will definitely be back!

Clean well decorated hotel. We loved the pool and sun loungers

Beautiful property and great staff

Great

My wife and I went here for our wedding anniversary. We couldn’t have imagined more special place to stay for such a special anniversary!