apartment no. 1 was supposed to be for three people (I paid/booked for three) but in reality the table was only for two and the chairs were also only two. So if we wanted to eat, the third person had to stand ) The double bed was ok, but the sofa bed (for the third guest) was not ready! I had to open it myself and put on the sheets. Understanding how the sofa bed opened was not immediate, only after many attempts did I find where the legs were (hidden by a zip). I had to resort to help via whatsapp from the structure. The mattress was filthy, disgustingly dirty, in chat they simply told me: find the sheets and put them on! The sheets were in the wardrobe, it was a treasure hunt there too. there was dust and hair everywhere. It had never happened to me that I had to make my bed in an accommodation. In the bathroom we found the shower support broken so we had to wash while holding the shower head with our hands. I didn't use the kitchenette, the fridge was small but functional. The apartment is on the ground floor and has very low windows so you have to stay in the room with the windows closed otherwise people passing by on the street come with one hand to touch your lips. sheet. The door of the building was not locked so in practice the only security was the small lock of the accommodation. fairly clear check in and out instructions. the host does not respond on the expedia app (through which I booked). They send an external link on WhatsApp that asks you to enter your data

This is not the accommodation we got, so I can only rate my actual experience. You were totally incompetent at helping and unwilling to understand the problem. Never again will I be so stupid to use Expedia and I'll warn everybody to never use what you have the audacity to call service. If the amounts involved were higher, I'd already sued you. Please never contact me again, except for a refund. I will not consider vouchers or anything of that kind an adequate apology.