We love Isla Mujeres, our 3rd trip this year alone! We try to stay at different places when we come to get different experiences, but also are looking for that place to come back to where we had the best experience. Benito and Nelsy were wonderful to work with, and Jesus was a great technician, not their fault! This home was NOT ready to be rented, it was a new listing. We had several issues upon arrival, the largest issue being no hot water until the day before we departed. I have listed the issues below: 1) A/C upstairs in one bedroom not working-fixed 1st day 2) 2 fans in bedrooms upstairs not working-not fixed 3) hot tub not working-water-fixed 3rd day 3) Living room tv broken-not fixed 4) Downstairs left slider to house-fixed 3rd day 5) Pool pump broken, water unhealthy color green, water feature not working, fixed 2nd day 6) Dryer not working, does not heat, not fixed 7) No hot water, replaced water heater 4th day