The breakfast was good and it was close to the metro. The staff was very friendly and helpful.

I would have preferred to stay in a more residential area of Laureles.

Nothing

Bab, there ara no telephone in the room, clothset was broken etc

The hotel location is great very convenient for the places I wanted to visit. Hotel staff was very nice.

The bed was the hardest thing I ever slept on. I’m not old either my hips would hurt and wake me up hourly. I asked for assistance with getting something softer but they didn’t have any options. Imagine sleeping on a box spring with a thin layer of support.

Location is walking distance to the fun areas, miles of bars and restaurants close by. Hotel is perfectly located in a quiet area where you can get a well deserved rest after a night of partying or city touring. Included breakfast was a plus. Staff are helpful and very friendly. My family and I were very pleased.

Jacuzzis must be reserved a day prior, they were always empty and not so inviting.

the location

poor customer service and the exchange rate is terrible, 800 pesos less than the official rate, the person in front of the main door, it's always inside when you arrive at the hotel nobody helps you with the luggage

deceiving pictures

additional charge for the pet

roof top was nice bar

I didn’t like about the air conditioner never work and the room was hot we tried to changed room but they didn’t want to move to other room. AC never work

location service

Great location.

1) Front desk lady (Deisy) needs lots of training on how to help customers and answers basic questions. Most importantly, needs basic manners when talking to customers. 2) Nobody at the hotel could tell exactly what happened to running water in the shower; very little water at night and mornings; NO hot water either.

The hospitality and accommodations of the staff.

For the premium rooms: The bathroom shower head, it would be a great investment to get one with multiple pressure options. A bigger fridge would be nice.

location

dirty and old, brakefast

beautiful place

a lot noise in the night every 2 days