Shuttle should run more than once an hour

Quick easy shuttle pickup at airport and great front desk staff. Late night arrival, early morning departure. Coffee in the lobby would have been a nice touch while we waited for our shuttle.

Arrived at hotel after 11pm. Had to stay overnight due to wife's surgery, before returning to neighbor island home. Wife was in wheelchair. Reserved "accessible'" room. Room was on 4th floor, none on 1st floor. I asked about a room on 1st floor and was told they were dog-friendly rooms. So elevator trip was mandatory. Elevator was S L O W. In case of an emergengy, such as a fire, when elevators might be shut down, how does one get a wheelchair bound human down 4 flights of stairs? But pet owners can walk their animals outside, and watch rescuers struggle to get humans out. Hotel management has their head up you know where. But worst was trying to get wheelchair into door I was directed to use. Narrow double doors, that required both doors to be opened before standard size wheelchair could enter. This required several attempts while pulling chair up a slight incline with a lady who was not feeling well. Oh, did I mention the ruts coming to the incline from the sidewalk? Not handicap accessible in the slightest. Bottom line, on future trips, I will never use this Best Western Hotel again. I urge anyone considering this hotel to think long and hard before booking.

It’s a bit like taking a step back in time…but not in a cute nostalgic way. It is dated. This includes the mattress. It felt like it could have been original to the hotel’s opening date. We only stayed there for the last night of our trip so we would be close to the airport for our early flight. This is really all I would recommend this hotel for. It got the job done. Getting to the airport with the shuttle was quick and very easy.

Took forever to get checked in then was charged $100 more for breakfast and drink tickets that was not worth it. We didn’t need drink tickets and I went to have breakfast and it took 25 minutes for 2 eggs, bacon and potatoes and when I got them they were cold. Server was rude also.

The location can't be beat. The free airport shuttle is a great, just wish it ran more frequently than once an hour. Overall, the property finishes are a bit tired, but the bathroom is clean and the bed comfy. And the AC works!

Great location close to airport. Friendly reception, restaurant, and bar staff, Free shuttle to/ from airport. Overhead monitor makes it easy to check your flight, nice pool and fresh towels

If or when I will visit the honolulu airport hotel. I am hoping I could have at least the same routine as me last reservation.Thank you and goodbye for now

Entire front desk staff were very friendly and showed compassion for our situation. Every employee greeted us in passing. The housekeepers took pride in their work and were very pleasant to talk to. I will highly recommend this property! We will be very sad to leave!

Very happy with our stay, both restaurant and bar open. Much appreciate the courtesy bus, we rang on landing and bus arrived in 5 minutes to pick us up. Return bus to the airport leaves on the hour, Location is perfect if transiting through Honolulu for 1 night.

I got in the airport shuttle was easy and convenient for me. The room was nice the food was good that I had for breakfast.

Perfect for a transitional hotel. We came late at night and jumped on the airport shuttle that was very quick. Hotel is very close to the airport. Was exactly what we expected. Clean and efficient with a nice restaurant for a good breakfast.

Last minute stay during unexpected layover. Convenient shuttle, nice room and property , good service

Great helpful staff and perfect for a 1 night stay close to the airport and food places.

Very convenient to Airport...what I was looking for. Shuttle was good, well organized and quick delivery. The bad: my room had odor and toilet was not flushed, so not sure about cleanliness.

Myself and my ohana will definitely be back

Great

Great hotel. Very nice staff.

The area was safe and secure. The room was spotless. We stayed only one night. The French toast and Portuguese sausage in the restaurant were top tier.

Easy access to the airport yet quiet.

No comments!

Convenient to airport

Staff was lovely and helpful. Five minutes from airport; free shuttle. Convenient to Pearl Harbor. Had dinner at restaurant: excellent! Not a walkable neighborhood, though. and a bit noisy because of highway and airport. All in all, a good choice.

Friendly staff

It may not be close to the beach, or shopping centers aren’t a walking distance, but it’s convenient. Driving to a place ain’t as far as driving from Waikiki, and it ain’t too far from a Mall. And if you’re looking to stay near the airport, so you aren’t late to your flight, it haves multiple shuttles running from 5am to 1am. & even if it’s near the airport you can barely hear the planes, traffic, and construction. It’s a perfect stay, without the rush.

Great service! Clean room

Very close to the airport and great people, but didn't like that fact that I got mistakenly overchaged. Had to call to correct it.

It was okay for the price and is convenient to the airport.

Mahalo or thank you for your great customer service!

The property was conveniently located near the airport.

Good location

The shuttle bus driver in the morning of 26 August is not good. He is not proactive to help guest on luggage. I took two big luggages from lobby to the bus, which I suppose it should be his work. But he did helped me moving the luggages from the bus door onto bus. I would much appreciate if he could starting his help from lobby.