Great area to be in, safe and easy walk to all attractions

Excellent central location of the city of Bilbao. Walking distance to Metro station or bus stops. Close to many restaurants and generally safe. The bathtubs are small and it is very loud staying near an elevator. Staff was very pleasant.

Great hotel in good location. Most of Bilbao is walkable so the location of this hotel fits great with my needs. Lovely rooms and service.

My room was a good size and having my own balcony with outdoor seating and table was an unexpected extra. The reception staff were very helpful. The location of the hotel was perfect for the Guggenheim and Museo de Bellas Artes.It was a more complicated walk to the old town, but worth it. There is a taxi rank outside the hotel

I was staying for an educational course and all the facilities were excellent. Not too expensive. Many places nearby for cheap meals.

Really great breakfast choice and service, however underground car park was a nightmare to get into being extremely narrow.

Nice hotel, very kind personal

Hotel is a little tired looking; certainly not the same standard as other 4* hotels in the area. Chipped tiles, worn furniture in the common areas make it look a bit sad. Service and food is good, location is OK. It's not bad value, just needs a little TLC.

The hotel was clean and staff were friendly however a couple items bothered us during our stay. The hotel implements an “environmental” policy which to me really just looks like a cost-saving measure. They limit the air conditioning to temperatures above 27C. This made our stay very uncomfortable as we were hot in the room. Also, the wifi is very slowly and almost not worth using.

Nice and tidy hotel. Around 200 metres from Indautxu metro station that also houses the Eroski convenience store. If you opt for the room because of the balcony, please note that the view from the balcony is not especially interesting, and it lacks shadow during the afternoon, but otherwise wonderful to have. Great breakfast options, although it seemed to be quite busy at any time. Good service all around.

It was okay overall. The « family » rooms are in another part of the building and the only way to access with a stroller is to go down the parking and then up from another elevator. The building was build like that and they don’t have much choices. So it’s understandable. The room was fine, the floor probably need some reparation, but it was clean. I would have expected somebody to help with the baggages, especially coming from a 4 stars hotel, but we did all ourselves and it wasn’t a problem. The breakfast was decent. Basic choices. For a 4 stars hotel.. I would have expected something more. The location was good. The parking for electric car was good. Though a bit small. We unfortunately took so much space with our car that nobody could have come next to us to charge. It was between two columns and our car was longer. No car could’ve enter next to us.

It's like the hotel can be split into two. The new part (this is where you enter the hotel) and the old part where you have to walk over to an old building. We had a room in the old building. Wasn't a 4 star hotel to me..

Very good breakfast, and comfortable room

Good clean hotel, easy walking distance from sights in Bilbao. Bit noisy, floors aren’t well soundproofed so you can hear people walking around above you. Overall great stay would recommend

A centrally placed hotel with attractive, well equipped and comfortable rooms. There are good shops and facilities nearby and easy access to the attractions. The hotel facilities are good and attract the local populace. . For those with mobility issues it was some distance away from the river and the iconic Guggenheim Museum and up a gentle slope.

Lovely hotel as usual.All the staff were very helpful particularly Eduardo wh parked our car for us and managed to find the jacket I had left In a taxi We love Silken hotels and have used them in Madrid and Santander as well

We’ve stayed here before, so you know we like it. The breakfast is exceptional, varied - just great - and the staff does an amazing job setting it up and overseeing it. Rooms are comfortable. Just wish the WiFi connection process was more streamlined.

Excellent service Buffett was great

Central location

Really comfortable and welcoming hotel in great location. Great breakfast excellent choice all round. Nice reception area, lovely bar area and terrace. Friendly staff. Lovely bar food reasonably priced. Excellent air conditioning in room. Good space in room. Walking distance to tram stop and also to Gran Via airport bus stop. Plenty of bars, restaurants and food places nearby. Supermarket around the corner. Buy a Barik card for transport costs 3Euro and all prices are about half price can use for several people on same card just tap it required number of times.

A beautiful interior courtyard. Clean, comfortable rooms. Great bathroom. Super quiet. Excellent staff. Highly recommend.

Nice hotel with very various breakfast and excellent dinner options. Situated in a nice zone, very close to Bilbao Stadium. Staff is very friendly.

The hotel was centrally located. The staff was most helpful and attentave. There was a nice selection of food on the breakfast buffet, that was well prepared. Rooms were clean and spacious

Nice hotel No VIP service offered

We had a Club Double with Terrace and the room size was good, with a nice large double bed, which was comfortable. The room we had is in an annex (no 537) which is connected via an inside passage. This does however not work for disabled persons, as it has several stairs in between. The terrace is large, but seems not to be serviced as both table and stools were dirty. The bathroom was a good size, but the curtains were half falling off. Outside of the hotel there is no sign of Silken, so if you ask someone, do refer to Hotel Indautxu, otherwise no-one can help. In any case if you arrive by plane take a taxi, rather than the official airport-bus. It is much quicker, gets you directly to the hotel and costs no more than € 30. We also did have drinks and a meal at the hotel which was both good and reasonable in price, considering it's a 4-star hotel. There is however one thing that annoyed us. Contrary to other Silken Hotels we stayed at, they don't provide a WiFi code but ask you to register by name. This meant however that several times a day we had to login in again, for both our i-phones and i-pads which was really bad. Location wise we struggled a bit with the hotel as the old town, Guggenheim Museum etc are all 15 minutes or more (walking) away. The taxis are however quite cheap (normally € 5) within town. For a next visit I would nevertheless consider a different location.

Super location , lovely clean hotel , very friendly & helpful staff , great place to stay , really enjoyed our visit and we look forward to staying here again .

Staff was incredibly rude, the wifi did not work, my room was underneath construction/noise, and the "queen" bed was joined by two twins.

A

Value for money. Large and confortable rooms

Unfortunately, they have not been helpful for tourist during the pandemic

Liked the lobby, the large bathroom and the balcony

Nice hotel, big room with decent shower and close to everything. Bilbao isn't very big in the centre and this hotel is ideally situated once you get your bearings. Didn't have breakfast but plenty of places nearby to try if you don't want to eat at the hotel. Hotel bar deserves a mention, good atmosphere and plenty of people using it.