Beautiful hotel. We loved it.

Amazing stay as always. The attentive, approachable and professional staff are a credit to the hotel....I wouldn't stay anywhere else!

This hotel is class. The service is one of the best in the country and I've stayed at a lot of hotels

Very disorganized and a bit run down. Great location. Probably the best choice in Chester - and Chester is delightful

Thank you for making our stay in chester so special. The staff were very friendly and welcoming. The room was great and our additional requests were handled excellently. Thank you

We have stayed in Chester multiple times and always walked past the Grosvenor in admiration, finally had the chance to stay for our anniversary and it didn’t disappoint. Beautiful hotel that oozes character & class in the heart of Chester. The room was clean, comfortable and grand in every aspect. The staff were wonderful also. Nice breakfast in the brassiere one morning and then a lovely continental delivered to the room the next. Visiting the spa was also a very nice experience.

I always stay at the Grosvenor, every stay is just as perfect as the last. The rooms are superior in class and style. I always sleep so well, the staff always give a 5star service and I loved the sweet little card left in my room welcoming back as a regular visitor. Thank you :)

Amazing Hotel, everything I imagined a high class hotel would b. The staff were there when you needed them and visible but silent when you did not. The Doorman was a particularly great ambassador for this company.

The whole experience was fantastic. A perfect way to mark my husband’s retirement. Thank you.

Very enjoyable

Excellent location and super staff who clearly love their job. One of our favourite places to stay

Nice hotel with friendly staff. Parking is £10 and on level 2, just look for the red painted floor as there isn’t a sign that stands out for the lift. The hotel is in the centre of Chester and an ideal location to see the city and shops. Breakfast was very nice. The hotel needs touching up in a few places but overall is very pleasing to the eye. Definitely would stop again.

All good

Lovely staff cannot do enough for you. Room altho comfortable a little tired and quite dark

Like a trip back to the glory days of classy hotels. Doormen, porters and all the items that make up a 5 star hotel. The reception area, restaurant and public areas were great and the location is superb. The room was a little tired but serviceable. Food in the restaurant was good and a perfect place to have an anniversary dinner. Would visit again.

Well situated although difficult to drive to unless you’ve booked a concierge service to drive through bollards to get to front of hotel then park your car in a multi storey for you. Room comfortable but on arrival no soap to wash hands and toilet handle didn’t work. Bar in evening for a late drink comfortable and staff attentive. However, breakfast was a shambles it took an hour and a half to serve yoghurt and fruit, cooked English breakfast and coffee. Our order was lost, toast had to be ordered three times before it arrives, cooked food arrived late so toast & coffee stone cold had to be reordered. Quite stressful almost having to beg staff to get our breakfast items. This despite the fact the restaurant was only half full and seemingly with plenty of staff. Not what we were used to in previous visits. The hotel gave the impression of being rather down at heel and scruffy, staff trying but not very focused and the doorman/concierge actually turned his back to the entrance doors despite seeing us getting out of our taxi. I met the Customer Relations Manager before leaving to express my sadness and disappointment with our experience this time. She listened carefully, was charming and apologised, didn’t charge us for breakfast and gave us her card so she could make sure our next visit was better.

Beautiful hotel with very friendly and attentive staff we have recommended to friends and will definitely stay here again. The only thing I’d say is some of the rooms are a little dated but still very comfortable and clean

Just an absolute great hotel before you get there staff aren't the best but once your there they are amazing. Went for my wife's 50th combined with day at races it was amazing

Will not stay here again

Fabulous hotel, service was absolutely top notch. Reception staff so welcoming and friendly.

This is the nicest hotel in town, and the building is quite old and historic. The reception, porters, concierge, and restaurant staff were fantastic and all incredibly helpful. The spa staff is very prickly, short with customers, and unaccomodating. Trying to make a massage appointment in advance of my stay was like pulling teeth. And, as it turned out, the quality of the massage was very poor. In this area I would expect more out of a top rated hotel.

The staff were very gracious and helpful. Loved the building and our room. Fabulous place to stay at.

Just needs a little updating some parts a little tied apart from that a great place to stay

The Grovesor is a very special hotel. It is classy, extremely comfortable and the staff is wonderful. This was our fourth visit - We won’t stay anywhere else in Chester

We had a lovely time. Hotel is lovely. Everything feels like a luxury treat. Breakfast was lovely. Staff were wonderfully friendly, polite and super helpful. Thank you for making our stay a real pleasure.

I booked 3 rooms and my family and I were treated extremely well. I recommend without reservation.

I would rate this hotel excellent and would definitely think about staying again, the staff and cleanliness excellent

Everything about this hotel was brilliant and lived up to all expectations

Fantastic overnight stay in the beautiful hotel

Noisy air conditioning in room kept us awake. Bath had seen better days -peeling paint and cracks around around plug area. Poorly designed placement of sockets -using the kettle we had to crouch on floor and no sockets near bed to charge mobilee!

Nice hotel room had no views just inside rooftop .

Everything was exceptional, only little thing bed is too hard (but everyone is different)