The reception staff was great the room I was staying in was not so great on arrival I noticed on top of the bed sheet was a blood stain and the noise from the pipes with the heating was lound and when I opened the window I was came across very dirty window sive but the breakfast was to an high standard the staff was great with a smile always nothing to much to help you

I stayed here for one night with my husband & our young baby. The booking confirmation said we’d have a cot in the room but when we arrived the room had one double bed & the sleeper couch had been made into a bed. It wasn’t a problem as we had a travel cot with us but it was a good job we weren’t relying on there being a cot provided. The room was clean & comfortable enough, although it was way too hot when we arrived (the thermostat was set to 24C) but we turned it down & the windows opened enough that it cooled down. The windows didn’t fit brilliantly so we could hear the wind in the night but there was a huge storm so I think usually you’d probably hear some traffic noise through them but not enough to keep you awake. The shower was a let down unfortunately. It took ages to get it to the right temperature & it was variable to say the least. We didn’t have the breakfast so I can’t comment on that. The other thing to mention is the layout of the hotel is a little odd. The rooms are spread out over 2 floors but in a long thin arrangement, rather than being a tall building. There are multiple entrances once you have your key so we could get to & from the car quickly rather than going via reception but it’s worth being aware that you may have a bit of a trek from reception to your room when you arrive & we didn’t notice a lift. Overall, not bad for a night’s stay.

Front desk was very polite and welcoming… breakfast was great! We will return.

The staff were all amazing. Beds really comfortable and the gym and spa facilities superb. Perfect base for our trip in to Bath. Would be good as a short trip to London also.

The room needs a freshen up. the bed was a small double at best and so uncomfortable. Also, the radiate was making a constant tapping noise all night. We phoned the reception to try and get the radiator sorted, but nobody answered. Check out wasn't until 12 pm, but we left at 7 am as we had been up all night and couldn't stabd being in the room a moment longer

GREAT STAFF SO SO FRIENDLY COMFORTABLE STAY GOOD BREAKFAST SHOWED THE FOOTBALL AS WELL

Hotel itself was okay, nothing amazing and the hotel is quite dated. Good amount of parking. First night was fine until 8am the following morning when scaffolding was being installed outside below our room. So incredibly nosy and not just the nose from the actual materials but from the workers. Had to call reception to ask them to tell the workers to keep it down as this had been going on for a hour on a Saturday morning. Spoke to reception to ask why we want informed scaffolding would be installed this early in the morning as they obviously knew, were met with many excuses and defensiveness from the front of house manager on duty at that time, named Swapnil Ramchandra was quite defensive and it wasn’t needed, when all they needed to do was apologise if they didn’t know the answer and find a solution which was to move us to the other side of the property were there was no scaffolding at all. The rest of the stay was okay after this but not happy with how defensive this staff member became when we asked them the simple question of why they didn’t let us know about the scaffolding upon check in. My husband expressed his frustration with their reaction and lack of communication amongst their them and then we were eventually moved to a different room.

FANTASTIC WELCOME ALL THE STAFF ARE FABULOUS