We got one of the last two bedroom rooms and my daughter smelt pee on the mattress. When we pulled back the sheets, the mattress look like someone had died on it. It was covered in Stains. Both beds had not been turned down because there was hair in them. At first front desk wasn’t interested in giving us a refund or a discount, but she did eventually see the pictures and gave us $100 off. Because we had to sleep on the pullout couch I thought that would’ve been appropriate to get a full refund. I don’t wanna make things worse and put the bad pictures online.

1st the hotel manager never stood up to greet the guest. She kept her dogs behind the front desk and when I informed her that I'm terrified of dogs and my granddaughter asked if she could put the dogs somewhere else she rudely said no she couldn't. My 2nd day the fire alarm went off at 3:15am and blared loudly for 25 minutes and the night staff didn't the keys to turn it off and the fire department had to. Then it was after 5pm and I asked the front desk for 2 extra pillows and again they didn't have any keys to the linen closet. Each time I saw the manager she's sitting down and almost wouldn't greet you until you greeted her 1st. A couple of times while I was in front waiting for an uber the staff were outside smoking and complaining about the company in front of guest. The appearance of all staff was very disheveled or they needed a drug rehab program. Believe me if I could I would want a refund. I did attempt to seek a different hotel but due to thr holiday none were available. MOST IMPORTANTLY THEY FRAUDULENTLY BILLED MY CARD FOR A NIGHT I WASN'T THERE. I CHECKED OUT ON DEC/1ST AND BILLED MY CARD ON DEC/3RD AT 2:42AM. There's nothing close by like stores in walking distance other than the freeway and I heard planes come and go all night. Honestly it seemed comparable to a skid row hotel. I saw people checking out with their clothes in plastic bags oppose to luggage. This is not my opinions but it's facts.

The room is pretty basic. Carpets are very soiled and stained; lots of dust in corners near bed and sofa; smallest 32 inch lg tv (too small for distance from bed). Popcorn ceiling still exists; bathroom pipes vibrate (needs an upgrade); however, the positive aspect was the free breakfast and the gym was unexpectedly great. If you want minimal amenities and no frills, stay here for the price.

Staff were friendly, and the room was HUGE considering the low price. More than worth it. Next time we’re in Phoenix we will go back!!

Loved it here. Kid friendly. Small pool but kiddos still loved it.

Hotel was nice. Check in was fast and easy with the front desk staff. We had a problem with our shower not draining. As soon as we told the front desk they had maintenance come up and fix it. The pool is also very clean and we love that it has a fence around it. Since we have a toddler it gives us peace of mind that we can enjoy sitting outside without him running inside the pool.

Good hotel for the price. Staff was attentive and polite. Room was good. The only thing is that the mini kitchen sink smelled horrible like something died inside of it when we used it and the waste disposal. Put the cap on it and it was ok after about 15 min. We did not use it for the rest of our stay. Also I see that most Phoenix area hotels are starting to charge for parking which I don’t like since they don’t even have security and it is 15 extra dlls.

This suite was perfect for us!!