Great

I faced bad smell in the room. Carpets and bed are not in good condition

Need deep cleaning

Nasty

It was very hard to and felt unsafe

My stay was horrible I wasn’t there an hour and there were roaches climbing up the counter front onto the top.. made it very difficult to do anything all night for fear of finding more.. didn’t shower cause the water stood in the tub and didn’t drain rapidly

I was literally not allowed to get my room because they couldn’t find my reservation. Then, I contact Expedia and they were no help. I had to rent out the room via directly the hotel and then the room was smelly, the bed was not made (no sheets nor covers) and the sofa bed was also not made. I tried to push the sofa back into position but that was busted for some reason too. I want my money back.

I didnt like the loud music at the pool. The eating and drinking by the pool wasnt a good idea.

Im not someone that writes reviews but i have to on this hotel…. The hotel was dirty inside an out…. Had a bad smell throughout the hallways and needs alot of work(carpets, walls and doors)…. Had to go to front desk 3 times because my keys wouldnt open the door…. Our kitchen was old and microwave door was cracked…. The bathroom door was scratched and broken that made it hard to close and open (really hard)…. We had to call to get a shower curtain because shower didnt have one…. The sofa bed had a couple of rips and the cushion/matress was dirty and stained(nonody wanted to sleep there)…. We asked for extra towels and they gave us 3 and 2 of them were ripped really bad smh…. The hotel needs to update all pictures they have on this site because its nowhere near close to what they show…. I got scammed really bad…. If it wasnt because we had to be at NAU early the next morning i would of left that hotel….. The only good thing i can say is that the Staff werent bad and the old AC unit worked really good….

Nice place staff was nice, room had a weird smell when walking in.Breakfast is oatmeal packets behind desk with hot chocolate and a few other snacks for breakfast.

We had a great stay. Breakfast could have been better. At least normal, but it wasn’t. My only compassion

Ice machine didn't work...roaches all over the place..remote didn't work..Tv was super small...Bed was so hard..Room was small

Pool is clean and rooms are nice

Location was fine. Hotel seemed old and smelled funny.

I booked for two days, and they ended up charging me for three days. I asked for correction and they refused. I walked out and never stayed there.

Room was dirty, hallways, doors. Very outdated

Dear Sir/Madam, I am writing to formally complain about the substandard service and facilities I encountered during my recent stay at the Extended Stay America location in Tempe, Arizona (2165 W 15th St, Tempe, AZ 85281) from [05-22-24] to [05-23-24]. Despite my attempts to address these issues with the general manager, Robert, I received an unsatisfactory response, prompting me to escalate the matter to corporate management. Upon arrival, I was assigned a room with a broken shower, which necessitated an immediate change. The subsequent room had a cracked foundation in the tub, resulting in constant floor leaks. This not only created an unsafe environment but also made my stay extremely uncomfortable. Moreover, despite being promised hot coffee in the morning as part of my booking amenities, none was available. Additionally, the pool was out of service for the entirety of my stay, which was particularly disappointing as I had come to Arizona to enjoy the warm weather and relax by the pool, a rare opportunity for me as a Wisconsin resident. When I raised these concerns with the general manager, Robert, I was told that my issues were considered minor and did not warrant an apology or any form of acknowledgment. This dismissive attitude is unacceptable and unprofessional. Every guest's concerns should be treated with respect and seriousness, regardless of their nature. The combination of these issues significantly detracted from my overall experience and essentially ruined m

Very unfriendly staff, no dishes, bathroom door looks like someone tried to kick it in, not a pleasant stay

The rooms were clean and service was excellent.

Terrible Customer Service. Would not stay at this hotel EVER again!

Hotel was average. Nothing stood out good or bad. Did a one night stay before flying out for a vacation. So we didnt really use any amenities. I liked the location, not far from the long term parking lot we used. I would book again in same situation.

The room and bathroom were in state of deterioration, the shower/bathtub a disaster, front desk said they were in "repairs." It was to include breakfast, all t was a bag a stale pastry, coffee, that's deceiving. The swimming pool ice cold. I go often to the Phoenix area, but I'll never go back there. Sorry Extended Stay but you need to clean up your act.

The water had a weird smel. Kept found random hairs, the "breakfast" was a disappointment.

2 star- old, dirty, poor amenities. Transitional housing facility- not suited for vacation

The property is okay overall. The room we got was spacious with a kitchenette, microwave and electric stove. The sofa bed was very dirty, when we pulled out the bed it had residues of some type and what it seemed to be pubic hairs (disgusting). I had to clean it my self without vomiting. I will not be staying here again.

The hotel it’s ok for the price! but they should not mention free breakfast for guests because they don’t have that. The only thing they have is coffee and small size English muffins but not free breakfast as they offer when you book them. Than you!

The room was dirty and had a bad smell. Hallways needed vacuuming.

Roaches everywhere inside the room

Run-down facilities, it needs a serious update. There is no breakfast. All they have is a pot of coffee and, only if you ask the front desk, they get you a bag of instant oatmeal. That's it. Not even fruit, or pre-packaged items like granola bars, or muffins. They shouldn't be allowed to advertise "Breakfast on the go" if that is all they offer. The pool was cold. The front desk said heating had been broken for over a month. I know it is AZ, and people coming from up north doesn't mind swimming in really cold water, but it is pretty useless for most. That was the number one reason whay I picked this hotel over other options. Finally, in the common area, there is sketchy people. My family was literally threatened by a drunken person and had to leave to prevent any confrontation. Management needs to take action now.

Homeless

There really wasnt anything we liked. Ill be contacting customer service. The room smelled horrible. We black mold around the shower. The hair dryer was falling out of the wall and there were roaches. In addition, the overnight staff was incredibly rude.

Very nice