We are very disappointed with the stay. Front desk at Mar Monte were cold and unfriendly. Palmoro House were in the bad neighborhood area. Toilet in our room were leaking all night. House keeping were never around. We were totally unsatisfied.

Checkin went smoothly. Gentlemen at counter was pleasant. I knew this was an offsite property from a very upscale main hotel. This was definitely budget type. For $580 it still was not cheap or worth it. Hotel was $475, additional costs of resort fee and parking up the price. We never ended up going to main hotel or used any of the hotel services since we were there only 1 night. I would not stay there again. I rather pay that for an oceanfront smaller hotel.

Fairly affordable and was able to use all the amenities from the main hotel.

The restaurant and staff were great

Excellent

Very pleasantly surprised with our stay at the Palmoro House. A little quirky check in as the Palmoro House is about a block away from the check in location, Mar Monte Hotel. The staff was amazing, especially Danielle and Sean. The room was not huge but very nice. The bed was very super comfortable. Bathrooms have been tastefully remodeled! I would definitely stay there again and wouldn’t hesitate to recommend to my family and friends!

I reported my complaint to the hotel. I don’t need to blast them.

Front desk unhelpful. Palmoro house dirty and stains everywhere. Area sketchy. Will never rebook.

I didn’t realize when booking online that this was a sister property to Mar Monte Hotel. To check in you have to go to the Mar Monte front desk at the main location. The room was clean but we did find 3 spiders in the room. The tv was a like tricky to set up. You have to mirror your phone onto the tv and watch a program through an app you have downloaded. No local channels

I like that it is gated. I don’t like that you have to walk to the main hotel Mar Monte to use amenities.

No front desk

Not the hotel building on the web site

We were very pleased with the size of the room and the cleanliness. The staff was also very welcoming. Highly recommend the Italian Mojito from the pool bar - We can’t wait to return next year

Bathroom was not clean, linen was stained

The amenities w pool were good but the room itself lacked style.

The hotel is situated across the street from a sketchy park. The building itself has a mildew smell to it and I didn’t like that I had to exit my vehicle to open the gate to enter. That part didn’t feel safe. There is no security or staff on site.

Not a good room, but a nice area

They overbooked the Palmoro House and did t have a room for us to stay in.

Happy

The area was quiet. The property looks like it had seen better days. The elevator and the heater were not working. The big tree in the parking lot dropped sappy leaves that are hard to wash.

Private and near the main facilities.

I liked the private parking and and private

I really had high hopes for staying at Palmero House. I brought my handicapped mother who is wheelchair bound for a xmas getaway. Here were the highs and lows Highs Close to East beach Super clean rooms, quiet building, comfortable bed and accomodations Lows First we were given a non handicapped bathroom, but quickly changed to a different room with the appropriate bathroom access. Our heater was not working most of the night. The temperature in room wouldnt go above 69 degrees on a very cold night Called the front desk from the room and my cell phone. Their phone lines were down all night and part of the morning Palmero house is around the corner from the main Man Monte Hotel so u have to walk there to speak to the front desk or use any of the amenities. Before checkout, i requested fresh towels from house keeping. They never came I addressed several of the issues with the hotel front desk and manager. They blamed being short staffed the reason for all the mishaps.

Danielle the manager and Holden the manager of valet went above and beyond to make us feel special. They were so kind the entire stay and the rooms and hotel itself were beautiful.

The room was not great for the price. The halls in the hotel were dark, narrow and smelled of cigarette smoke. Tissue paper thin walls. It’s not up to the standard I would expect for a Mar Monte property

we really didn’t have any interaction with staff beyond the check in process. Housekeeping came just after 5pm while we were getting ready to go to dinner but that’s not that big of a deal. We called them to come back as we left for dinner. Hotel was nice and well appointed

Fantastic stay as the upgraded us to the main hotel the Mar Monte, the room was clean, quiet, the staff was super nice. We got almond milk lattes and fresh fruit from the cafe and it was a breeze to stay there.

Beautiful rooms and property.

The rooms are fairly decent. Hallway walls and carpet are very old. Wish they had an onsite reception area. Once you enter the hotel, only place you can sit is in your rooms. With family/big groups it would be nice to have an open/reception to socialize

My stay was pleasant. The staff was kind but not well trained. They could not answer questions. The wedding staff in the Driftwood room was also kind but not efficient with the food. The bartender was fine. The front desk staff helpful but again didn't seem very knowledgeable. The bar staff by the pool bar was also exceptionally kind and gracious but absolutely terrible service. They wouldn't even accept a cash tip because it was a cashless bar. Not smart. They were slow, beyond slow, terrible and yet kind. The hotel room itself was just fine, clean etc. I was disappointed overall with staff and their knowledge and or level of training.

Great hotel for the price. Very clean and as pictured, and a short walk to the beach.

Charming and stylish property with excellent service! The only thing was bathroom in our unit smelled from the moment we walked in. I’m thinking there may be a sewage back up but the rest of the unit was adorable and the staff was EXCELLENT