The property is in need of care and renovation. The room has had basic renovations and was comfortable. However the rest of the hotel is now very dated and unclean. Especially the elevator entrance hall, behind reception. We did not use the spa, so we can not comment on that. May this is just a spa day location and not so much of a luxury retreat anymore.

We had a wonderful stay, staff were so friendly and the spa was excellent!

Check in was smooth and found we'd had a complimentary upgrade which was lovely. Staff are very nice but it all felt a bit chaotic. This was very different from past visits. Therapist was 20 min late for my appointment and as a result it felt rushed. And it was as didnt get my full time. Room was too bright and no background sounds so a silent massage. Odd. Food was ok but not worth the price. Overall its not the hotel it once was but staff remain its best feature.

Stayed here for 2 nights recently as a present to my wife for us to get away. Let's start with the good stuff: - Spa facilities are amazing, really beautiful - can get a little busy but still lovely environment. - Rooms are nice and spacious, bathrooms clean and well equipped. - Grounds are beautiful and peaceful, lots of space. - Breakfast really nice in a nice setting. - Treatments are fantastic - staff in this area especially are wonderful. Things that can be improved (story at the bottom): - Staff whilst friendly don't seem to acknowledge when errors are made. - Clear communication issues between staff. - The rooms don't have air conditioning so in the summer can get very hot. - High price point. During our stay both our nights were interrupted, the first by work (like hard banging on pipework) at 5am. We raised the issue and this eventually stopped, we were told a manager would speak to us but we had to chase this throughout the day - to then be told by the Manager they didn't know anyone wanted to speak to them, eventually we were given 50% off one of our nights. We were initially told they do this work every night and it's important to allow them to prepare breakfast so I'd prepare for that. The second night was interrupted by an extremely loud disagreement taking place for 2 hours between 1 and 3 am. We were so fed up from the first night sleep being disturbed and the chasing we'd had to do that we just didn't bother raising it this time onsite.

Beautiful

Just all a bit dated. Things like carpets and bathrooms a bit tired verging on grotty. Nice friendly welcome. Bit limited on bar menu choices, when I asked about anything else being able to be done, staff member wasn’t that helpful.

Stayed here several times and normally its great ..however this time was on the ground floor on 2 warm days and couldnt leave windows open because of security issues ..So basically baked for two nights ..no air con, no fans ..Second day room was made but no replenishment of tea and milk and the bedding i stripped off because of the heat was still stuffed down the side of the bed ..Went to the bar and sat down as its normally service at the table ..30 mins later got up and ordered at the bar as it seemed i had become invisible ..Normally great but this time not so great ..not a place i will stay again in summer ..

it was amazing, so comfotable and the spa is incredible