Good location. Gym is small but has everything you need, and was not at all busy. Excellent breakfast, nice rooms.

Excellent!

Very good 👍

Excellent

We loved Bilbao. Hotel was ideally located close to the Guggenheim and the Old Town. We stayed in a suite room - which was very spacious, comfortable beds. Would definitely stay here again.

Great hotel and location. Breakfast was outstanding.

One of the BEST quality and variety (included) breakfast buffets we've experienced. One of the few places in (all of Europe) that the (hotel) restaurant includes 'complimentary' still and or bubbly water with your meal. Room, hotel and elevators very clean. Hotel is upscale and clean, staff friendly and helpful. Location was good for us, everything we wanted to see / visit was walkable, or public transit close enough nearby. shortcomings: In room refrigerator does NOT get cold. we mentioned it to the front desk.. the implied this was normal. Shower, the temperature varied widely w/o an adjustment. I-net, provided free. in the lobby it works great signal is strong, (in our room) on the 6th floor strength varied and I lost connection periodically

Amazing location. Excellent rooms. Very good lobby bar.

Clean and convenient location. Walk to Guggenheim and Old Town and shopping district.

Great location and very clean with attentive staff. Hallways were very long and rooms small.

A pitty they don't ask if you want a room on the frontside, a tip: a map at the hteldesk would be usefull

Everything is good about this hotel except for 2 things: most important is that the rooms have paper thin walls so you can hear everything in the adjacent rooms. Hopefully they are quiet while you try to sleep! Second, you better have a small car if you want to park in the garage as maneuvering and spaces are very tight. I will not return due to the thin walls unfortunately as everything else was a 4-star experience.

Great place to stay, would definitely go back

Good location between the Guggenheim and old town. Clean and comfortable rooms. Good breakfast buffet.

Lovely room, great service. My only small complaint is the restaurant opened at 8.30 pm

Saying that it is a 4 star hotel s an over rate! Wifi NEVER worked in the room and air conditioner could't be lowered to a more comfortable temperature. Staff was really friendly and willing to help

Modern, used by high-end tour groups, shoukd have two suit-case stands for double rooms Desk space is limited

Good Hotel in gear location and acces to everything is easy. Staff were extremely helpful

Nice hotel good vibes. Relaxed luxury

One of the nicest hotels we stayed in all of Spain. Walking distance to everything. Would definitely stay again!

good

Hotel employees were very friendly and helpful. Location was perfect and the hotel was very clean. Overall, a wonderful hotel and one I would definitely go back to.

The hotel's location is excellent, close to the old city and to the Gugenheim Museum. The staff is friendly and the hotel is clean. The hotel appears to be oriented toward business travelers.The negative is the high price of breakfast. Also, when we checked in, the staff could not find our reservation through Hotels.com. it took them almost 15 minutes.

Surprisingly quite a large hotel. The choice in the restaurant could be more elaborated. Only one salad to choose from and after a long journey a ceasar or waldorf or mediteranean salad could be much appreciated. Breakfast is not limited to the ussual sugar and fat but included a wide range of high nutrition ingredients.

The room is not clean, breakfast is horrible, it was so loud, the location was good, close to the Guggenheim museum.

I’ve stayed in Bilbao about 50 times for business over the past 10 years. This isn’t my normal hotel, but it’s a really good back up. The parking here is more spacious that many other hotels in the centre and with good availability even if you’ve not booked. The rooms are comfortable and the location is good for the river and the old town

Clean quiet hotel with nice enough staff but two things really made my stay regrettable: 1.) no AC on an extremely hot day means I sweat like crazy throughout the day and night. I asked front desk and they told me to open a window. It barely helped and I heard the whole neighborhood from my window. 2.) I was deathly ill after eating something bad in Casco Viejo and asked front desk if they could bring me cold bottled water and they were taken a back as if the request was proposterous- they finally said yes after I had my brother who speaks Spanish call them up and explain the issue- they said they’d bring it with a fee. I said sure I don’t care just get me the water cause I’m dying here. They forgot/ never came so I just dragged myself out of bed and did it myself. Joder. Paid a $100 less at a hotel down the street for a nicer room, where I could change the temperature, and where after explaining I was sick- they brought me tea and water.

Hotel is very conveniently located. 15 minutes walking from the old part and 15 minutes from Guggenheim. Funicular is very close as well. Staff is helpful and knowledgeable. Excellent breakfast with a lot of choices. Would stay again.

Lovely clean modern room

The superior room was adequately suited for the value. The suite was horribly overpriced and there was NO A/C and the heat was miserable. Worst night trying to sleep I’ve EVER had in a hotel that generally rates good.

Great staff.

A well located hotel and a quiet room as requested. Room was comfortable and well equipped having everything necessary such as safe, kettle and good shower with toiletries. Breakfast good and more than sufficient.