The only negstive was the breakfast was shut down before 10 AM and no coffee was available.

The rooms are not clean. I changed the room twice and still not clean. No good ventilation in the rooms. Breakfast during the weekdays is very limited. They closed at 9AM while the Breakfast time from 7- 9:30AM. The serving persons told me to come early next time !!!!

The bathroom tub was rusty. The vent in the bathroom was missing it cover.

I was put in a disabled room with a broken shower that fell on my husband and cut his foot. The pool was out of service and wasn't told this when booking. Also breakfast ran out before it was over... no knifes, no pancake batter, and no more cinnamon rolls. It was not a good stay.

When we arrived the host was not very friendly. No instructions on breakfast or even which way to get to the elevator. Room 212 was what we were given and it was not cleaned by staff. The bathroom tub was dirty with someones hair on it. The outside of the trashcan was dirty and the bathroom door had colored fingerprints on it. Under the sink there was a corner where someone swept all the dust and debris at and just left it there. We had a pull out bed with a bag of opened goldfish ceackers under it. The next day when we were coming back from the breakfast, a housekeeper told us our room was vacant. We explained to here we were booked for two nights and she insisted on being rude, walking away mumbling, "I was just trying to let yall know, Sh#t". My husband called front desk on his cell as the room phone didn't work and in true rude service they blew it off. Perks- The breakfast was good, staff there was decent and it was clean and well keep. Long story short, we will never book this hotel brand again.

I love it's proximity to Target

We were disappointed. The hotel is located to the side of "Target". We did not go there to shop. The welcome counter does not look like a hotel's counter. The pool is closed due that "they have been waiting for an inspector to come in for 2 months and check it out". According to them Expedia was informed, but we weren't. We did not get a Senior discount but they offer it. No one came in to clean the room and bring clean towers. Phone in the room is not working, had to go downstairs and get towers. The room smells like it had been previously a smoking room. Breakfast was good.

Need a air conditioner repair

Service is not on top. Chairs have stains. I didn’t have what I ordered Only the guy in the front desk did everything My room didn’t have soap.

The Deskclerk treated us like we were a bother when we were checking in. He seemed more intererested in the computer screen behind the counter. Questioned the reservation because it was made by wife's maiden name. The other staff were nice and tried to be helpful. The breakfast buffet had no plates. How can a hotel with a breakfast service run out of paper plates?? Was told they were on order. If I owned the company, I'd offer 5 free nights with an apology.

It was a perfect spot for a little getaway trip.

Pool was closed we booked there for the pool

It was nice and clean

It was pleasant. Courteous staff.

The place is good and well maintained.

Nice stay!!

Excellent

The place was just renovated. Everything was basically nice and clean. The location is very convenient, basically 10 to 15 min drive to anything you would want to see or do in the area. The only problem with my room was that the bottom of all the furniture was covered with dust, probably from the recent renovation, the phone was not working as well as the bed side reading light or electrical outlet. Not sure what the problem is with the TV. There was no on screen TV guide. The only thing that came up was a list of the channels with no network identification or TV show information. There was not even a printed guide in the room to show what network was on what channel. All in all I would stay at here again.

The pool was not in service any of the time I was there. I would have appreciated being told that prior to my arrival.

Quick check-in. Comfy beds and handicapped tub.

Thank you

Heat didn’t work. Phone physically broken. Long black hairs all over shower wall and tub, Debris stuck to my feet and tracked into the bed. Gross.

The room was clean we were there only for a night.

Peaceful, clean quick service, front desk excellent very professional

Very nice, clean, decent breakfast. Water pressure for the showers could be better

You cancelled my res the day of.

Property rooms need to be updated!

Hard to find entrance in the rain and dark

Very very clean. The breakfast was excellent

This hotel is in a great location for visiting Rochester, with easy access to major highways in and out of the city. The property is clean, well kept, and has a friendly, helpful staff. The rooms are generous in size, and the beds are divine!

Love staying at holiday inn express. Always clean and fresh. Beds are out of this world comfy. Breakfast is the very best hotel breakfast around! Definitely recommend

The staff is phenomenal! Super friendly, accommodating, and pleasant. Although the property seems to be under construction, the ONLY ice machine sat in the middle of the main walk way on the ground floor. The bed was really comfortable and clean, but the floor wasn’t vacuumed, there was dried cereal on the floor by the refrigerator, there was some sort of glue on one of the nightstands that made the surface uneven. The bathroom door hinges were severely rusted and the door squeaked-which we fixed ourselves. Also, sadly, some fellow guests found a man who overdosed on the employee break table outside.