Earlier this year around February we first experience Melrose Mansion. Our experience has some problems mainly the receptionist who forgot to check us in and left for the day and the rest of the stay he was rude to us.I forgot if his name is Brian or Caleb.it was a bit of a nightmare not having hot water in Donecio room.I gave this hotel another chance and found out Roomza is managing this property. The pre-arrival registration was so easy and efficient. The guest portal to accommodate my needs during stay was the cherry on top! Dyson products available upon request?! I was in cloud 9! I was able to request the Dyson airwrap! That was one of the best luxury options you can get from the portal. LeShawn (I hope o didn’t butcher his name) who welcomed us upon arrival made us feel the southern hospitality.He gave us a quick history of the mansion (which we didn’t get the first time we stayed here). The place is remarkably cleaner this time and the wide array of breakfast selection is so much better than before. The water pressure has definitely gone up a notch since we last stayed here. A lot of improvements since Feb 2024. Also,I wanna add how nice the cleaners were. I also wanna add the Italian toothpaste,warm robes,silk bonnet,mouthwash and the viennese coffee was perfect! Unlimited snacks and drinks too! I can’t wait to come back to New Orleans! I’m claiming this hotel my home in NoLa. What a wonderful stay!

An absolutely beautiful old mansion! We were greeted with a nice bottle of wine in our room. Water and soda available either in our room or the main kitchen. However, our TV remote didn’t work and it took them 24 hours to replace it. The area rug in our room was gross. Easy to replace I would think along with the rug in the main hallway, you had to lift your suitcase over the edge of it. A very convenient location and just a short walk to bourbon st. I would stay there again.

My stay was very nice in a peaceful neighborhood and convenient to places I wanted to visit. I’d definitely stay here again.

Fantastic property with a lot of history. Really enjoyed our stay and felt like the staff cared about our experience. The only negative feedback I have is we stayed in the room in the pool area and at one point the lobby door was locked and the pool room was locked so from what I could tell we were effectively locked into our room and pool area. Thankfully someone was in the pool room/breakfast area and unlocked it for us. Had nobody been in there I would have been late for photos for my brother's wedding. But I think it was genuinely an accident. Also there were no bottles of water provided. In a city that has water boil advisories I don't care to drink tap water. Even if I had to pay for them I'd be happy but they had literally none on the property. I had to walk to a convenience store about 8min away at midnight to get some water. Our fridge had sodas and sparkling water but I would much rather have normal still water even if it was Kirkland brand. That said, I will stay here again. The "negative" feedback is mostly my hopes that the management will see it and make adjustments. My brother who visits NOLA very often and always stays in an Airbnb came to our hotel room while his bride was getting married and was shocked by how nice it was and how little we paid and said he'll be staying at Melrose next time. Stay here, but unless things change grab some waters first!

The room I was in was very nice and big. The problem was that it was in a separate building behind the main mansion building. And I was on the street level. There was a door 5-feet from my bed that I thought was a closet door but was actually a door to the street. And New Orleans is noisy and has foot traffic all night. When I realized the situation, I was a bit shook up. I did not fall asleep until all the street activity and talking stopped around 3 am. I did not feel completely safe and was not the room I would stay in again. But the people in the main house were nice and friendly.

It wa so stunningly beautiful!

Staff was loud in the early morning just about 05.00, Lamp was broken in the room. Cleaning staff dont speak english if you put the "make my room tag" they wont clean because they dont understand the meaning of it.

Good location, colonial style building,very friendly staff, excellent breakfast