Clean, comfortable and well maintained. Having a central light as well as side lights was very welcome, as this feature is so often missing in modern hotels. Despite being adjacent to the M54 it was also surprisingly quiet

Staff were very king to me as I am disabled , the staff really looked after us in every way. Microwave very useful for low budget options. Very clean and very relaxed atmosphere , very quiet too , would recommend to all for a lovely restful stay over .

Really friendly on desk so nice

Clean snd good value for money , facilities great to especially microwave in reception for your meals if you don’t want to eat out

I stayed in this hotel 6 months ago and everything was great. Everything seems to have gone down now. I came in before check in time to see if there were any rooms ready. Usually if most places will either say yes and check in or politely say no. The person on duty here decided to look with disgust at such a request. She then started asking "how many people are staying" after noticing my children. Before I could even open my mouth she raised her voice to say it was only booked for two people. A few other comments / borderline insults were made before I just thanked her. When I came back I met the nicest people. They always smiled and greeted us when entering. I dreaded seeing the rude person in the day shift. The rooms where outdated which is fine but this time around it was also dirty.

Nice hotel friendly staff can't fault it

Easy to find with good parking.lovely and clean, friendly staff comfy bed perfect location for our stay only downside pillows to firm for our liking.

very welcoming and clean

The room we had was well equipped and very clean. The blackout curtains were excellent and definitely needed as we were on the ground floor. The staff were also kind and friendly. The outside space is stressful and busy as it is part of the motorway services. We had to keep our window open as it was so hot and the traffic/talking noises disrupted sleep. I would request an upper floor next time. The prices in the service station next door are extortionate!

Had to change room as booked an accessible room by mistake. The manager kindly got us a good room and helped us move. Good for what we needed.

Very handy for the location required

Perfectly fine. Although Waitrose lorries next door are frickin loud at 5am!!

The room was fine but the bathroom had a terrible smell of fire and burnt plastic that seemed to not be as strong as the night went on

Overall very good

Was convenient for where we were going. Cosford RAF museum was judt down the road.

Just be very careful, parking eye who look after the car park have tried to fine us when staying there even though we gave reg numbers

Fabulous and just what we needed a great break to see my aunt

The view outside my window could have been better.

room 120 outside noise all night, fans very noisy had to have the window closed no air con in the room

Great value, clean, friendly staff. Well place for anyone attending an event at the International centre

I liked the cleanliness and comfort. It was convenient for my needs and the receptionist in the morning Sunday 19th May was courteous and helpful. Dislikes; Due to an ongoing glitch on the website I booked accidentally on the 16th. .makes This is because the date return to the date the booking is being made after the selections are made by default. I then had to pay £98 to have a room. The bath was stained. Other that it was good.

Do not book room 123. There was noise coming from fuel station and we were tired and could not sleep. Requested to change the room but young man at the front desk didn’t seem helpful. He was very defensive about our complaint and took no action. I will never stay at this hotel ever!

At 1:30 AM staff put something in microwave and left it there , burnt and catches fire and triggered fire alarm and was not able to turn off the fire alarm for more than 30 mins , everyone has to come out of the hotel , couldn’t sleep again , infact it was not fit for purpose and needed a refund

Stayed plenty of times when visiting family. Convenient and always clean, tidy and staff are welcoming.

Reasonably priced. Good local shops and food outlets. Friendly staff Clean property inside and out Could do with triple glazing to make it quieter

I understand fire alarms need to go off. The hotel and all guests were woken late at night by a false alarm! I would have expected an apology or at least some comment by the staff, grouped at reception talking to each other, as a left the hotel after a sleepless night!

The room was fine the bathroom needs a bit of an update . You need to get rid of the old baths and get shower cubicles in the bathroom instead.

It’s very convenient half way stop for me on my long journeys from Anglesey to West London.

All good

The rooms had a terrible smell and the bathroom had a foul stench. Despite requesting the room to be changed, other rooms had a similar foul smell on same floor. Settled for the least offensive one but the bathroom exhaust fan was not working in any room. Terrible experience and request hotel to provide a refund of one night as stench on first day was terrible.

The property is just off the m54. Despite this its very quiet and quite central to everything. The decor is a bit dated and needs the flooring in the bathroom looking at. The bed wasn't as comfy as I would have liked but it was a good one. I like softer pillows but all in all we had a good nights sleep.

Good value for money and excellent position. Room was basic but comfortable. Bad point was the musty smell in the bathroom and the extractor fan was in need of stripping down and cleaning out the deep layer of dust and fluff.