Great service! Front desk was super nice. Love the lobby. Great stay for me and my kiddo. Our door didn’t lock and our window didn’t lock, but other than that, we will stay here again

The gentleman that handled the front desk was nice enough, but he could’ve been friendlier, but he was efficient. Your breakfast provided was tasty, but there is no coffee in the machine when I arrived. I feel the tub and shower were very badly in need of repair. The heavy comforter was just too much unless the room was very cold. Overall, I would rate my stay a medium

There was no door on the bathroom. Booked King bed but got Queen. Filthy bedding. No way to contact front desk as the phone didn't work, the phone listed online isn't a registered line. I regret having booked through hotels.com because I'll never get refunded, but I didn't even stay there. It wasn't worth it. Drove 4 minutes down the road and stayed at the Motel 6 instead.

Came up to watch my son play and the Clarion was perfect and half the price of 90% of all the other hotels in town.

Staff was awesome, facilities was clean and well maintained, breakfast was good. Very enjoyable stay.

The paint was peeling, electrical outlets were hanging out of the wall, the floor was filthy with dirt and crumbs, there was pubic hair in the towels

No hot water! The pillows were yellow. Wish I had paid a little bit more and stayed somewhere nicer.

Hotel is run down. The rooms were filthy, sheets and bed spreads were stained. Hair in the shower, blood on the toilet. Smelled damp and musk. Will definitely not stay there again.

This hotel over all was not as it was advertised on the website. I will never stay at this place again and I don’t suggest anyone else does as well.

The secure door to get access to the building was unlocked..our deadbolt on our room did not work only the slip lock but there was a door stop that people were obviously using no phone no internet..but lits of sorry signs everywhere. When we found out there was no lock on the door after driving 12 hours tired we tried to call the desk no answer gave another personal cell phone #to leave a message..Just a joke I walked down to the desk more oh im so sorry you can move rooms we were already in bed .. top it off with a ln awful so called breakfast..whole experience was awful..I called Hotel.com today, told my story got my call back # never called me back..ALL of this puts a sour taste on both my stay and Hotel.com

Microwave did not work. Fridge did not work. Bathtub and sink very slow to drain.

Clean. Efficient. No fuss. Great water pressure in the shower. Coffee and Roll on down the free way!

Overall a nice stay. Lacking some of the modernization of the room having too few electrical outlets by the beds. The pool was interesting as it was hot water and the hot tub was non functional and cold. Breakfast was nice and good variety. Spacious lobby and rooms. Privacy is a little difficult in the room toilet as no door exists.

I checked in at 230am, I called in advance to let them know of my late arrival to which they said "we are 24/7 and will be available for you". When I got there the system was undergoing maintenance, which can take 6- 8hours according to the manager. They could not see the rooms without the system so they didn't know where to put me, this makes sense. The issue I have is knowing your system could be unavailable, print your rooms so you know where to put your guests. They ultimately put me in a "sevice room" with a single bed, I reserved 2 beds. They wound up putting me in an "under renovation room" with two beds, fill of dust and some amenities missing due to the construction, being more 330am and exhausted, we slept as the manager said later in the morning we could sort it all out. Sadly in the morning it was just check in and payment. I really don't think that first night should have been charged....5 hours and then moved room, to only slightly better. We traveled here for bereavement and we choose cheap, we dont mind a bit on the lower end of hotel stay, but do expect a good experience. No one reasonable would think that the first night the way it was should be full charge. I also asked to not disturb for the first night till late morning, to allow a few more hours of sleep only to be door knocked at 9am for the check in v. to handle the poor check in. The new room, I had to ask for towels, we had none so the room wasn't stocked. The room had been dusted but the

I enjoyed our stay. We have stayed here twice now. When our room sprung a leak in our bathroom ceiling, they were quick to change our room. And when my daughter freaked out about a small spider in her bed, they quickly had onsite housekeeping staff change her sheets. The pool water had alot of chlorine in it. The hot tub wasn't hot at all. It was actually colder than the pool.

Awful hotel. Very unclean, dirty sheets, pillow cases, flooring. There were 3 hobo spiders in our room (poisonous spiders), yellow stains on bed linens, dirt and tree leaves all over the floor. Looked as if room Had not been cleaned and bed was made with used, unwashed sheets. No soap or shampoo whatsoever. The free “breakfast” was awful and I overheard another guest telling the front desk that the pool had algae growing in it.

Only one towel in room and it was hand towel with stain. They don’t accept cash for simple soda. Found hair in one of the beds

Staff was very friendly and helpful. Room was spotless.

Upon arrival for my honeymoon we had to ask for towels and a shower curtain. For three days we stayed and never once was our trash taken out bed made or fresh towels given . We did not use the do not disturb sign as we were gone out and about and wanted to return to a fresh made bed and clean towels and no trash. When we told the front desk they insinuated that they didn’t know and would be talking to staff. Three days we were using the same towels and had full trash.. sadly disappointed.

Don’t judge a room by its lobby. Our door lock would only randomly lock. There was dust everywhere. The telephone had to be unplugged because it kept going off. The air conditioner leaked water. The main door to our hallway would only unlock occasionally and the hot water barely worked.

We checked in, rested, and went to take a shower and there was no hot water to shower! Called the service people but it was getting late and we just wanted rest! The problem was resolved during the night!

No ice machines were working. TV channels were censored. We tried to watch a Fox news channel listed on their TV guide. It was labelled Fox News but broadcasting CNN. Fox Business channel also broadcasting CNN. How can they do this? We were not only frustrated, but shocked.

Was run down, no hot water, and they did not provide me a receipt

The rooms were clean and tidy, but the pool was murky and the hot tub had slime bit n the surface. Not acceptable or clean.

With this hotel you get what you pay for. On the plus side the beds were new & comfortable. The breakfast area is half what you’d expect for the quantity of guests. Our room had no towels or soap. The accordion closet was broken off & just sitting there. Wouldn’t stay there again.

They charged my dad's card without his permission. We booked off Expedia and paid a fee if we were too cancel the hotel itself went ahead and charged us. We didn't even check in because we figured Hampton inn was much CLEANER AND MET OUR STANDARDS. FOR THE SAME EXACT PRICE. I WILL NEVER REFER THIS SPECIFIC HOTEL TOO ANYONE!!

The property was redone a year ago, but the owners did it themselves. The way the rooms are clean is the same as the remodel. It looks good from a distance but if you get close you will find, ants and food under beds. Used condom in the bed sheets, hair in the shower, contact lenses stuck on the shower wall and spiders 3 inches in size. I also asked for more towels and they said I could only have 2 more for the 8 people in two rooms for 4 days, and they never brought me the 2 towels either.

Run down and dirty. Felt unsafe with kids.

Excellent staff. Good breakfast

I recognized this property as the old "Le Ritz" on Lindsey. It was sad to see this once beautiful hotel unkept and in disrepair. The majestic bronze statues were now weathered and drizzled with bird poop. A dank odor hit me when entering the lobby. The side door to enter the hotel was open even though the sign said it was locked for security. When we first entered our room, we knew we wouldn't be staying the 3 days as planned. Painter's tape was used for repairs, the lamp wouldn't work, and there was no iron. We tried to call the lobby, but no answer. We couldn't get through by calling the hotel directly. Nobody was at the front desk. We called Hotels.com and they couldn't get an answer. In the morning, I took a quick shower. I just didn't feel like touching anything. There was a Dove shampoo bottle on the wall, but it was empty. I asked my partner about the soap he left in the shower... No, he didn't open any soap. It was a used soap bar from the last guest!! At this point, I feel a little queasy. The open breakfast looked good, but we just wanted to go. We walked next door to the Shillo Inn and talked with the general manager, Kirk. He set us up for 2 nights and even let us move our belongings in at 11 am instead of waiting until the afternoon PLUS gave us a complimentary breakfast that morning. I must give kudos where due: Hotels.com did eventually reach the Clarion, and the hotel refunded us ALL of our money, including the first night we slept there.

Nobody was at the front desk to check in. No shampoo in room breakfast was completely gone at 7:00am.

This property is a very conveniant location, but the rooms a terrible conditions. The AC unit very loud like a motorbike at you head, even this way doesn't blow cold air. The bathroom so dirty, I was wearing my slippers to take a shower. The breakfast very-very poor! I would like half of my money back for this terrible experience