It was not a nice stay at all. Not only everything in the room was broken - fridge, safe, AC, but many unpleasant events occurred - 2 days in a row there was a broken fire alarm - in the middle of the night, several times it was loudly beeping (we traveled with a baby who was super scared) - then many people with babies went down to the lobby - we received no information for what to do or what happened, after several hours later (around midnight), the hotel staff just turned off the whole power fuse (not safe at all !!) to dissolve the crowd. Some staff members were very nice, but some were very uncomfortable (Cherry) - is it really a problem to borrow a bowl for the baby? Overall, I was not happy with my stay.

Great hotel for family. Would stay again

Arrived late for a 5 night break with 2 kids aged 4 and 8. We got private transfer with ibiza transfers very efficient. Check in on arrival was easy and clear and everything is pretty well laid out and self explanatory. We were in the Apartment Suites building which is left out of reception then right about 1min walk. Room was impressive! I wasn't expecting much after reading the reviews about the sizes of them but we were happy with our side sea view quadruple suite. The apartment had a "double" room with lots of wardrobe space and dressing table etc also a sleep pack with an eyemask and earbuds. Nice sized bathroom with shower over bath and some toothbrush and paste packs as well as a hair/body wash. The kitchenette was well equipped with large fridge, a kettle, toaster, microwave and some pots and pans cutlery etc. Also 4 small bottles of water complimentary. The lounge area had round dining table for 4 and both sofa beds were made up for the children. The room had a nice large balcony too. Overall it was clean no issues the whole time with cleanliness in the hotel. As we arrived so late approximately 11pm we dumped our bags and went looking for some food. Found a bar near the kids fair that was serving full menu to eat in or take away until 3.30am! Really easy and flat walk into the bars, shops and restaurant. Breakfast(7.30-10.30am) in the hotel was faultless fresh and constantly replenished had a great selection of

The kids club was so lovely So attentive and friendly See you next year xx

Great hotel for the amount you pay! Don’t listen to bad reviews, the staff are brilliant!

We got the best view in the hotel which we very much appreciate. Staff was lovely as well. Took down a point for food diversity - eating the same exact food every day for a week was a bit too much and it's level could be improved but overall enjoyed our stay

Booked room only for me and teenage daughter with two twin beds. Checked in, got up to the room which only had one small bed. I went back to reception to complain but was told there isn’t another room available in a hotel of over 300 rooms, and that they have no idea why we have been given a room for a single person. They said they will try to get another a bed in but it will the next day so we will just have to put up with it. And I actually had to argue for an extra bed! Both me and my daughter are only 5 foot 2 and really struggled sleeping in this tiny bed. I can’t imagine what would have happened if it was a couple with a 6 foot man!!!! Reception offered half board as compensation but I said surely we should at least get all inclusive if we only have one bed, and they agreed to that. The next day I had to go to reception at 3pm as no extra bed had arrived. They apologised and phoned house keeping. And said if they can’t get another bed in the room (because it was a tiny room for a single person) then they will find us another room the next day. By the evening they had put an extra single bed in the room. But this had to go across the balcony door as the room was so small. So if we needed to get on the balcony we had to climb over the bed. Also the table that was in the room had to be moved opposite the bed that was already in there, which was a really tight squeeze to get past. I’m really disappointed at this hotel. Not a comfortable stay. Did not get what we booked

Smashing