A driving holiday through France and Belgium and we thought an apartment would be good for a couple of nights. Room clean but sparsely furnished. No bedside tables and only one chair on the balcony. Bin was stored in wardrobe ! Had to request second set of towels. Crockery dirty - had to wash before use. Cloth and washing liquid provided. Kitchenette tiny but adequately equipped. Bathroom ok. Location good. - 15-20 min walk to Place Stanislas. Restaurants just across road. Parking underground 5 Euros per night. Weather unusually warm for September and room was too hot. Would return - good basics, but would advise a little more attention to comfort.

Lovely little hotel .. great Italian restaurant at the end of the street . Staff were nice

We only needed an overnight stay to rest as it was a long journey and It was good that they can offer late check-in.The guy at the reception (it was after 12 midnight) was still pleasing and accommodating.We got a standard apartment and the beds are ok. The overall smell of the apartment was not pleasant as it smelled like it was never used. The toilet has unpleasant smell. As we are only staying overnight to rest, it did not really bothered us much.The breakfast was excellent and there are so many choices to eat.

We only needed an overnight stay to rest as it was a long journey and It was good that they can offer late check-in. The guy at the reception (it was after 12 midnight) was still pleasing and accommodating. We got a standard apartment and the beds are ok. The overall smell of the apartment was not pleasant as it smelled like it was never used. The toilet has unpleasant smell. As we are only staying overnight to rest, it did not really bothered us much. The breakfast was excellent and there are so many choices to eat.

enough to sleep, take a shower and have a rest. not enough cleanness, not enough comfort to my taste

Great for 5 people in the same room and appropriate comfort ability.

Basic room but a basic price

Good hotel, not too far from Place Stanislas. Very kind and helpful staff.

We heard of this city from the lady at the museum. We were glad we took up her advise to come here. It is a very beautiful city.

stayed one night on our way home from Southern France. 99% self service Very basic hotel in not a nice area. Reception asked for passport but never got it back. Afterwards they refuse everything - not seen it...... Very poor in communicating in other languages than French.

We booked the hotel through expedia at 11pm and was at the hotel for 11:05 pm. I was told the hotel reception was closed and a refund wasn't going to be given. After an hour on the phone in disbelief that we could be treated in such a manner we had to find an alternative hotel. DONT

This is a terrible place. Customer service which does not work.I was not able to get into the room as there was no appropriate key, no person to help, or good instructions. After calling their service several times (spent a lot of money on my phone as they charge it), Ive been redirected a couple of times, and been offered two keys from the safety box for the rooms, but when coming to the room the keys did not work and I couldnt open the room. After calling again Ive been told to call again as I did not reach operator dealing with their hotel in Nancy?!?It was late and I had to search for another accommodation. Ive spent money on another accommodation and lost a paid night here.Avoid this place, it is unreliable and not worth the trouble.

This is a terrible place. Customer service which does not work. I was not able to get into the room as there was no appropriate key, no person to help, or good instructions. After calling their service several times (spent a lot of money on my phone as they charge it), I've been redirected a couple of times, and been offered two keys from the safety box for the rooms, but when coming to the room the keys did not work and I couldn't open the room. After calling again I've been told to call again as I did not reach operator dealing with their hotel in Nancy?!? It was late and I had to search for another accommodation. I've spent money on another accommodation and lost a paid night here. Avoid this place, it is unreliable and not worth the trouble.

Pros.:The hotel is about 20 minutes walk from the center of Nancy or approx. 5 minutes walk to the nearest bus station. Cons. The staff was unpleasant. There was a strange persistent smell in a room.

Simple hotel near the city center and still very calme. Very much quality for the price.

Very practical location near the centre of Nancy. Access to tram, shopping, restaurants, cinema close by

Very helpful staff, gave us directions on how to check in late, by retrieving our roomkey from a small safe by the reception desk.

we stayed in Nancy because we could not afford Luxemburg, since we arrived on a sunday passed the time, we had to park on the street, it felt like a very safe nb. We did not plan to visit Nancy but it was a really beutiful citi centre.

This hotel made my trip as a nightmare, first when we arrived they gave as a dirty room(not cleaned at all), when I complained they give us another room, without even apologizing. The worst thing I realized in the evening when I saw my cc was charged, altough I paid right on my arrival by cash. And that was done with some minutes interval when I paid by cash. And the stupid woman from the reception cant speak almoust no english, she was not polite with me and gave no invoice as it normally should be. The next day when I went to complain she said , that I didnt give any money to her, she was looking in my eyes and lying , I was shocked about such lies! And i also had my witness with me-my husband, and there was a CTV that is recording, so I asked her to check it, she also refused that. Then I was talking with the manager and she believes only to her worker, not to me and my husband.She refused to check the situation and the cameras. I lost my money, my nerves, my time. Client has no rights here.

We had a terrible experience at Appart'City Nancy. Upon arrival, we had to call to get a code to get into the hotel, open the safe and learn the room number. The call center has a greetings message only in French. There's a good 2/3 minutes wait. All together, you have to pay money (we were on a UK mobile) to get to know basic information that could be communicated before arrival by email. And this was just the beginning. Once we entered our room, there were only three single beds (we are a family of 4) and no water at all in the flat. I had to spend 30 minutes over the phone with the call center before the lady on the other side suggested to get two room keys from the safe. Apparently---we learned the next day---before leaving, the receptionist leaves a few extra keys in the safe for emergency. Of the two rooms we got, one had just a queen bed, but the other had a queen and two single beds. Exactly what we needed. So, if we had been given that room to begin with, or as soon as the problem materialized, we could have saved quite a bit of time. In the whole process, the manager was nowhere to be found. The room where we finally slept smelled of cigarette. Not terribly, but quite distinctively. We were not the only ones with problems. We met another family in the lobby who were trying to figure out what to do given that their assigned room was occupied by someone else. Bottom line: Appart'City needs to get their acts together.

This is NOT a normal travel lodge facility. It is a full fledged apartment rental (more like a dorm) with very limited office hours. So you cannot check in at any time.. The office opens a 15:00. It was even difficult to get in the front door...without someone inside opening for you. The room was very adequate and much to my surprise had dishes and silverware. plus micro and two burner electric stove. but when they say SOFABED...they mean sofabed. It was already converted and had sheets and was ready for use. But not the most comfortable bed I slept on this week. My room had a huge balcony with table and chair outside for fresh air. NO window.. the only ventilation was the door. However, the room had AC. NOTE: the entrance level elevator is listed as -1 . (you have to enter - and then one to get this level there is NO -1 on the board. ...very strange i know??

The previous time I stayed at Appart'City Nancy I was very impressed by the service and the rooms too. Sadly, on this occasion, I cannot say the same. My room had not been cleaned so I slept in used sheets and the towles had been used too. As it was a Sunday there were no staff at the hotel to help. The staff were apologetic on the Monday morning, however it was too little too late.

Outstanding value for money. Some other reviewers have carped about the carpets etc... Our experience was quite different. I would have paid twice as much and been happy (but please don't tell AppartCity that!)

There was no bed but only a fold-out sofa which made squeaking noises. The carpet in the room was extremely dirty. The ventilation in the bathroom and main room were dirty. There were spider webs on top of the kitchen furniture. We booked for 2 nights but left after one night because this was the worst hotel out of hundreds of hotels we have ever been. Do not stay there.

Stayed one night at this hotel. Carpet and walls filled with stains. Tried to have a shower, no hot water. Apparently you are only allowed to use a certain amount of hot water per day, and the person who stayed in our room before us had used it all. So we complained, got to change room - same state : stains, spots etc. But this time we did have hot water. The bed is a convertible couch, not very comfortable. Internet exists but you need to pay an extra fee. I will not stay at this hotel again since there are other hotels which I find to be better in the same price range.

The Appartment/Hotel is situated on the outskirts of the main tourist part of Nancy, just a 15-20 minute average walk to Stanislas Square. Whilst situated opposite the cinema and bowling alley the appartment is quiet at night and a normal flow of traffic during the day. Having stayed previously at a 3 star Resid'home along the same road, I found this appartment more comfortable despite being 2 star, probably down to the furnishings. Although not good enough for a 3 star, the bed was very comfortable and firm, the appartment was clean and cosy, the facilities adequate and most of all it was quiet. The handheld shower was ok but I would have preferred a proper shower unit. The rings on the cooker did not work brilliantly and some of the paint was coming off in the bathroom, but apart from that, it was good value. The internet usage was a waste of money at 2 euros a day as the signal was appalling. I stayed in no.16 on the ground floor, furthest away from the reception area so that might be why. The reception staff spoke excellent English and were extremely friendly and helpful and altogether a very friendly atmosphere. Happily stay here again.

The room we had was clean and well upkept. It was great value for money.

Hotel comfort and accessability is fine. Good size room as well with cooking facilities etc. would recomend to anyone wishing to stay in central Nancy for all amenities including ten minute walk to local football ground.

l'hote est bien situé, à bon prix, et a tous les avantages des appart'hotels (cuisine entre autre) mais néanmoins la chambre n'était pas propre ... qu ece soit la moquette, la vaiselle, les couvertures .... ça fait beaucoup, et c'est vraiment le minimum qu'on peut attendre d'un hotel

Modern clean, roomy comfy apartment. Would have liked English speaking channels beside CNN but cant have it all.

Vraiment pour le prix et la situation à 3min du tram, le quartier a beau etre en chantier, l'isolation est parfaite.