World class hotel. I highly recommend.

This is in the heart of the downtown and was clean and friendly. Not an area to walk at night but great during the day. Pool only got sun for about 5 hours during the day. Lobby Staff were so helpful. Housekeeping was excellent. Place was very clean.

Nice hotel.

Would recommend it.

Very nice hotel, nice dinning around (puerto Madero)

Wonderful stay, ticked all the boxes. With a change in exchange rate since booking this became a very good value for money stay. My only issue was the blandness of the vegetarian food in the restsurant which I could nt eat . Apart from this everything was perfect.

The room is big and the staff is friendly.

End to a fantastic holiday. Would recommend this hotel.

Very good hotel, well situated. Friendly personal and good diner options.

The room’s Really need an update’

Hotel room was not ready at 3pm as advertised and the hotel continued to disappoint in every area thereafter. Very average experience for a very pricey hotel. Better options with better service at other hotels in the city for much less money

Staff were very helpful

Electric outlets are very minimal. I wanted them by the bed.

This is a lovely property in an area close to shopping and restaurants. We received an upgrade to a very nice room. The staff were wonderful in helping us with directions and with questions. Be careful with your belongings on Avenue Florida.

Hotel needs TLC, better wifi, more pool chairs. Breakfast was just ok. Staff very helpful, dining room good. Had to re-key room card several times. E tral for Puerto Madero and Gallerias Pacifico but not much else.

Really good hotel

Friendly staff with good suggestions

The only thing I would suggest is having a bathroom closer to the pool with no AC so we you get out wet, you don’t freeze.

Nice enough central hotel. They say they have airport pick up but did not respond. Large room although shower screen was broken so bathroom got very wet. We stayed in another hotel on arrival which was cheaper and nicer.

well located hotel, great rooms and great staff

Nothing

nice hotel, good location, great staff, helps you in everything you need.

good option

Five star staff, four star room. Property central to everywhere.

Convenient. Great location. Close to shops, metro and ferry. Uber stops in front. Excellent breakfast with nice presentation. Lobby is nice.m. Staff in the reception and restaurant were accommodating and helpful. Comfortable and clean room. Will stay there again if I go back.

Many things did not function well in the room. 1) the light at entry was very dim and then you had to search for where and how to turn on lights. 2) Each light was controlled differently. 3) The 'black box' next to the bed was supposed to control overhead lights and did not work consistently. 4) There were two telephones with different lines, when the front deak rang, ran to one and no one was there ran to other and they hung up. 5) The fridge is in an enclosed piece of furniture and has no ventilation. When one opens the door of the furniture, hot air espcapes. I was concerned that the fridge couldn't work properly, because i have medication that must be refrigerated. Many such things were inconvenient and oudated, but the worst was when the supervisor of reception questioned me aggressively about my comments. Instead of listening courteously, Ana Victoria Wray, countered every comment with excuses and 'explanations' making an argument out of what should have been simply information. Her lack of understanding of customer service and her arrogance was truly surprising.

Everyone was very helpful during the check-in process and attentive to our needs.

Excellent place to stay in Buenos Aires both for business or tourism.

Very kindly personal, all work perfect.

Good hotel, good location but street location is not the greatest.

Great service!

Great surprise