Clean, quiet, great bed. The drinks and bar food are lovely and the outdoor bar area is lovely! Staff are very helpful and polite. Nothing is too much trouble for them.

The property was exactly as advertised and what you would expect for this price.

It was such a delight to stay here. A castle turned into a hotel with keeping the old windows. I will always recommend it. Eliza at front desk was amazing!

Avoid hotel is lovely the area is awful not safe to walk

We loved our visit to Granada, Spain and were so happy we chose this hotel. It is a beautiful hotel in a former Palace. The staff was friendly and helpful.

This hotel could be so much better. It is in a great location in the city, relatively close to most of the big attractions one would want to go to. The main building is gorgeous, stately, and charming, and the courtyard is a lovely oasis where one can sip a well-made cocktail and nibble on some nice tapas. The staff are all superb. Friendly and accommodating, which is typical for Europe, especially for Americans, who seem to be willing to tolerate the most mediocre levels of service in hotels. Our room was large, but the fit and finish were showing signs of age. Even the large wooden slab that separated the bed room from the bathroom was coming off of its foundation. Fixtures were old. The most egregious problem, however, was those big windows. The hotel clearly chose to save some money and install very cheap window closures. They were not sound proof - not even close. As such, we spent the night hearing every conceivable sound from the very loud and very active city all night long. Garbage trucks, passing vehicles (so many scooters), shouting revelers at 2 a.m. - those penetrated the windows like daggers. But even the quiet conversation of people in the courtyard below seeped through. The walls of the room are paper-thin. I could hear our neighbor brushing their teeth (!!!!). Two nearly sleepless nights. When we return to Granada, we will not be staying here.

Very cool hotel well situated in Granada, convenient to walk around the city but just off the main busy roads. Service was professional, room well equipped with plenty of space. Only thing lacking was a view.

This hotel was a highlight of our trip in Spain. Beautiful elegant palace that has been maintained and used as boutique hotel. Everything about this is amazing. Luxury linens and incredibly friendly and helpful staff make this well worth the price. We didn’t have time but the comfortable spa seems relaxing and enjoyable. Clean and beautiful decor throughout.

A very elegant and beautiful hotel perfectly suited for walking around all the sights of Granada. Very large room with a large bathroom a very comfortable bed. Restaurant did not open til 8pm so we ate outside in terrace bar/restaurant and food was OK but limited. Staff were brilliant.

This hotel was the most welcoming experience ever. Thank you all the staffs serving so friendly and professionally.

Very pleasant stay

Historic Palace where guests feel like royalty. Great staff, very knowledgeable and professional. Everything was seamless.

We were assigned in the new area. Nice, but missing the charm. Too expensive for a normal room

Great room, friendly staff, decent location

Super friendly staff who were able to help with medical support in the night. Lovely room but rather noisy location by the street and hotel restaurant kitchen. Nice spa experience. Everything was super well kept and clean - highly recommended!

Somewhat noisy but goes with convenient location! Room AC was very poor and made for a warm September night. Short on towels in room (1 each).

beatiful hotel, friendly stuff

Great property in a central location, walkable and easy access to all the main attractions. Breakfast is excellent. Rooms are modern and well appointed. Tends to be some waiting at the front desk but the staff is excellent and very helpful.

Excellent

Location is very convenient for major sites.

Beautiful baths and Roman remains under the dining room. Tranquil environment.

Great hotel. Easy access to everything but quiet as it’s slightly off the path from the city center. Simple 5m walk to everything. Definitely would recommend!

Fantastic hotel and location, however the rooms aren’t soundproof so you can hear noise from the street at night

Hermoso edificio con decoración delicada. Exlenete servicio. Pesimo e internet la válvula de agua del baño estaba mala

Clean, friendly and helpful staff. Room was big and beds were comfortable. Location is a fews minutes walk to the centre of town which is perfect.

Excellent stay. Arrived at the hotel late in the evening to find that the restaurant was still open which I was grateful for. Also, a very easy and convenient transportation to the airport is provided for free. They hotel is quiet and the beds are comfortable. Thanks!

Fantastic hotel - nothing other than fantastic. Superb service, dining, spa, cleanliness. The staff was excellent and everyone knew my name when I arrived and used their services. Very high level of English proficiency. The location is very central and the hotel surroundings are picturesque and a true marvel.

Great Staff, classic old style Spanish hotel with tons of character and modern amenities. Our room was amazing, I wish I could have stayed longer.

Great location and beautiful hotel

Cons: Definitely not a 5 star hotel, and I don’t know how it could be. The wifi didn’t work at all, The rooms are ice cold and the reversible AC barely works. You can hear pretty much everything that is going on in the streets due to poor insulation and very thin windows. The rooms are definitely not well maintained. I’ve never seen a hotel room with absolutely nothing on the walls, just a plain white emptiness… Our door lock was broken, some of the window shutters were broken. The on site parking was a nightmare: to get to the hotel lobby, you literally need to take 3 tiny elevators (with 3 luggage and a baby, you can only imagine how we felt). Overall it would have been an excellent 3 to lower 4 stars; but giving it a 5 stars doesn’t do it any good. Pros: The staff was very nice and helpful with what they were working with.

Excelente ubicación, servicio, atención del personal,cuartos amplios. Todo esta caminando

Beautiful hotel, clean rooms, location was not bad. Overall the “hardware” is quite good. But lacking service. Not sure if it’s the ethos of “design hotels”. The friendliness of the front desk was inconsistent at best. Actually we weren’t sure if we arrived at the right hotel as there was NO one by the front door of the hotel, in fact that was the case throughout our stay. The beautiful front entrance might very well be a local government office entrance. Quite a contrast to all the friendliness and warm welcomes we experienced throughout our visit to Granada. If you want service and a warm and friendly welcome, don’t stay here. No outlet next to the bed, strange for now a days. Where do you charge your phone? Nice clean bed and historic building doesn't make a 5-star property.