Big rooms!

Booked an executive specifically with king bed but on arrival offered a queen room which was scruffy

Location of the hotel is in a quiet street but right in the heart of London. Although the room was tidy and comfortable, it could have done with a good spruce up and a detailed clean around the edges. Shower was great. Continental breakfast was more than enough with plenty of good food options. Although polite, the staff could have been a little more engaging

Room was unbelievably tiny and very hot. It was also noisy from traffic as we had to have the windows wide open to try and cool it down

A good location for the West end. Lovely hotel however could do with some upgrades. Lack of air conditioning and USB ports in the room.

We had the same issue many others have had in that we booked Grange Clarendon but were moved to Grange Buckingham next door. Didn’t bother me but wife was very unhappy especially at being given a basement room. Good sized room. Excellent breakfast but had to go back to Grange Clarendon for it. I wouldn’t call this a 4-star hotel to be honest.

This hotel is a 3 star at best. The hotel carpet was old, the wallpaper was torn and the bedding sheets were stained. There is no air conditioning. The rooms smelled and the cleaning crew did not tidy my room as requested. They are overpriced and hotels.com needs to downgrade this property.

Comfy bed, clean room, great location was well within walking distance to underground stations.

Very rude woman in charge of breakfast area Unsafe if fire occurs…some windows in hallways painted stuck Uncomfortable beds

We can recommend this place. Quite and secure.

The WiFi was really bad I had to log out of it every minute. There were stains in the carpet. The towels smelled funny and they had no washcloths. Bathrooms were dirty and had a bad smell. The staff was nice but I would not stay again.

Front desk was very helpful and accommodating. They did not put us in the original room booked but found a room as we booked after the first night. We would stay again. Seeing both rooms some are in better condition than others but they all were clean and spacious for a room in London.

Very basic rooms, tired and in need of upgrades. Foysty smell and no WiFi in many of the rooms, I had to be moved and a colleague had no signal at all. Nice staff.Terrible smell of bacon cooking in the morning into my room 209. Loud noise coming from TB when turned on. Weak water flow for running a bath, basic shower and basic toiletries. Ok if you want basic but wouldn’t stay again.

We booked (and paid for) a rooms with a twin bed + an extra temporary twin bed in a separate section/room - the room was for 3 people and although just two friends used the room it is truly disappointing and misleading of customers. Reception offered to add a temporary single bed to the room but that would have made the room useless.

The best thing about this hotel is the location. It is within walking distance to many places, like Trafalgar Square, Oxford street, Piccadilly Circus etc. The hotel itself was ok. There was a cobweb on the curtains and walls in the room, and the cleanliness was not the best. The towels had holes in them. I spent my 40th birthday here, and was a bit disappointed that they didnt even congratulate me. Other times I have spent birthdays travelling, I have always received some sort of surprise, whether it was a cake, upgrade, or something else. We were allowed to check in 50 minutes before, and check out an hour after the original times though, so we appreciated that.

The Staff was nice the Hotel wasn’t, so we left and booked another hotel. I know it is too late but some sort of refund would be appreciated.

Not as smart as the photos lead you to believe. Rooms were fairly tired, mattress fairly collapsed, all the same I slept well and central location but not what I expected from the pictures…

It was a lovely building and room, but the staff were unwelcoming to the point of rudeness. I felt like an inconvenience. It was very odd.

I presume this hotel must be under new management, because a lot has changed since I used to stay here regularly before the pandemic. The condition of the premises has truly deteriorated (peeling walls, filthy mouldings, torn curtains, etc). Stains on the bed linens. Just a general "icky" vibe (I slept with my clothes on). It's a shame, because this used to be a hidden gem. That said, for the price, you could do worse. Just make sure to ask for a room towards the back, as there are a bunch of drunk American students on Bedford Place late at night.

Great place, big room and very accessible

Did the advanced check and arrived at 2 pm and our room was ready so we got our room a bit earlier. It was spacious

It was close to the British Museum and a lot of buses were nearby.

I've stayed here before s good hotel etc but this time I was 'up graded' to a room with a blocked sink with bits of black mould in the water. I was moved to a nice room but the TV didn't work. So not happy

The shower doesn’t work properly and the water was sometimes too cold.

Room was very clean and had everything I needed, but the bed was old, the mattress sagged in the middle. My room and the 2nd floor were very hot with no way to regulate the indoor temp.

The staff was very friendly and helpful. Being able to store luggage before check-in and after check-out was great. The room was a good size, but carpets were badly stained, and the room was hot, with only a small fan that couldn't reach both beds. There was no light in the alcove of the second bed. The tub stopper was broken, but the staff did repair it.

Great locarion ,good sized rooms for US and Canadian tourists. Very dated , faded and chipped carpets and furniture. But all in all good to great due to location.

Great location, very quiet indeed but still central. Well priced when we visited. A little tired inside, but clean and tidy. We were given a very small room, with barely any space to navigate around the bed; if we had mobility issues it would have been a deal breaker.

Rooms and bathrooms were a good size, generally clean but the rugs were worn old and dirty. Wall paper was pealing off.

Seems like a lovely hotel in a nice quiet area. However a superior double room was a total let down. It was a standard room with no space whatsoever. When you lay so much money to expect a good standard. Not happy but it was resolved as we got a full refund and moved to another hotel

Unfortunately during our stay, I found the hotel overpriced an in need of an upgrade. There wasn’t much for the money we paid, the continental breakfast was awful, they wanted an extra £5 for English breakfast???? The staff were actually cleaning while we sat down for food so we could taste the cleaning products as we ate. There was building work going on at the hotel, scaffolding up on the room next to us with work men up an down from 7:30 / 0800, they also started a generator at 0700 which was right outside out window so obviously we were awoke by it and could not get back off to sleep. Overall not a great experience and we definitely wouldn’t stay there again.

Facilities are as promised. Problem was that the staff neglected to prepare the room for use. Room had been tightly shuttered with sun streaming down to obtain full "greenhouse effect." With no air conditioning, the 90 degree temp was not even offset by the small table fan that the front desk provided following our complaint. Breakfast was good, but not good enough to offset the inhabitable heat. Staff should have inspected the room in advance and made stronger attempt to ameliorate the heat.