The internet was not satisfactory operated. Many cut offs during WhatApp calls

Ideal Hotel for Santa Cruz. Room was large and although roasting on arrival, it was very comfortable once I got the AC was running. Nice to have a bathtub these days as most are shower only now. One very serious and bad thing is lights are default out on corridors so pitched black, they are motion sensitive but take quite a few steps to come on, so I understand the thinking but it does not work properly and felt unsafe at times.

It is a good hotel. Nice restaurant. However, the breakfast is very bad. Do not pay for it and go outside. The company in charge of the breakfast is not the hotel. Food is not good. Limited options for drinks. There is also a problem if you ask for ice at night since the restaurant is handled by a contractor. The hotel does not want to take anything from the restaurant. Also if you ask to fridge medicines. The issues with the contractors are the problem of this hotel

This hotel was excellent from start to finish. The front desk gentlemen were very friendly and service oriented, from helping us with luggage to finding street parking. The room was large and clean with a fridge and a balcony overlooking the pool. The grounds around the pool had large trees giving the feeling of being in a rural area. Everyone from the cleaning staff, the life-guard to the wait staff was very friendly. The hotel was close to a beautiful tree shaded park with an excelent café located in it. The location was very safe and we had our rental car parked on the street for 2 days without incident

This has a great position in the city just off the Ramblas and near the largest park. You can walk to the centre by following the gentle slope down through the lovely streets. Our room was a standard double overlooking the garden. There was plenty of room and a nice shower. The staff were brilliant. We booked the underground parking for the week and they refunded the daily charge when we were able to park in one of the spaces in front of the hotel for free at the weekend. For eating the hotel restaurant is pretty good and convenient on weekends or Mondays when many are closed. There are several very good restaurants within a few hundred metres, notably Sagrario and La Frasca.

We have been regular guests at the hotel over the years, we like the city location and we like attending the classical music festival venues in the city in the evening We had to miss a year for obvious reasons but it was good to be back this year The junior suites have been upgraded to a high standard and the staff were as friendly as ever We will return -this is a city break we enjoy

I enjoyed my three nights at the Hotel Colón Rambla. I found the staff to be always friendly, polite and helpful. My room was comfortable, although the WiFi was forever dropping out. I didn’t have breakfast at the hotel, so can’t comment on that, but I used the pool a couple of times (it’s good) and was surprised that they offered a drinks service there. The hotel isn’t in the centre I guess, but it’s ideally located for driving in and out, and it’s only a ten minute walk to the shops, bars and restaurants. The car park was full during my stay (I didn’t realise you had to book), but it is very small and not easy to manoeuvre in, so I was kind of happy to park elsewhere. Parking isn’t easy in Santa Cruz but you always find a place eventually!

Beautiful. Paid a bit more for a suite, balcony overlooking pool. Great, silent air con. Staff couldn’t be any better, friendly, helpful, good English. Beds very comfy.

Nice stay!! We were only there for one night to sight see, there is a beautiful park just down the road with an amazing bar. Check in was quick, easy and the staff were friendly. Room was big spacious and extremely clean. Bed was big and comfy, the rainfall shower was lovely and Mini bar was stocked with good prices. Only slight negative was that the air conditioning could have been a little colder but was okay.

Room was clean, quiet, and comfortable.

Quiet location but not too far out of centre just suited us for a short relaxing break

Lovely hotel with very friendly, helpful staff The hotel underground car park was fully booked but we managed to find free street parking nearby. Good room with comfy bed and nice breakfast

An excellent choice in Santa Cruz. Close enough to everything and far enough away to stretch our legs. The hotel are coping very well with difficult circumstances.

Very nice to be given an upgrade to a Junior suite without asking. Reception staff very helpful. So pleased we had a kettle and tea making facilities and a small fridge to keep our fresh milk. Good to have BBC World on TV

Location, Location, Location, location i only want to say location

Had a brilliant time .Hotel was comfortable and clean.tea and coffee in room was a bonus.Just a shame no balcony

Lovely, big, well appointed hotel a stone’s throw from the fabulous Plaza de los Potos and a stunning park.

The staff was very pleasant and helpful. the hotel was a little difficult to fins because it is the center of several schools.

It's a clean hotel. The staff are very helpful. The neighborhood is very quiet.

Good location near tram and good pool for a town based hotel

It was a last minute booking and the staff were really helpful and upgraded my room at no extra cost

Very well located. Large, comfortable and clean rooms. There is no variety in the breakfast. It lacks some beverages that must be ordered to the Bar that is managed by another company. However. The staff is great and makes things work. I would return.

Yapsi at the front desk was extremely helpful sine we had an emergency. He was very quick to call an ambulance and help us with whatever we needed. The rest of the staff too was very empathetic and kind. The family room of two bedrooms was spacious and clean. Room service and restaurant too was very good. We had our dinners at Jarana their restaurant. Food was reasonable and tasty. We definitely recommend this hotel. 20 minute walk to the Port and waterfront. Hop on/hop off bus is a 5 minute walk. 22 euros per adult. 10 minute walk to the supermarket.

Lovely modern hotel in a great location. Staff are very friendly and helpful. It's only a 10 minute walk to the main street. The pool is lovely and clean and quiet. Breakfast has everything that you need.

Nice stay and staff. Clean and convenient. Good breakfast, nice view pf the backyard with the pool.

The hotel accommodations were quite nice, but what impressed me the most was the friendliness of the staff. I arrived earlier than check-in due to an early morning ferry. They told me the room would not be ready for a few hours, but immediately offered to store my bags and even offered to allow me to use the pool area until my room was ready. They also stored my bags the day of check-out due to an afternoon ferry time I was leaving on. They were always very pleasant and helpful and spoke English very well.

Was very friendly. Clean and very central. Loved it

Good location but rooms are not clean. Staff is very friendly.

I had the downstairs room and it was SO nosey. Children running around late at night not to mention hearing people outside the room for breakfast.