Really really bad. AVOID. We have stayed at the hotel countless times over the last 15 years since it was built and opened. This stay was by far the worst. Horrible management, RUDE. “Manager” Kristina Lonkert was extremely rude and unpleasant. Not only to us, but we witnessed it to other guests as well. (Check Google and other reviews left on multiple platforms, we are not the only guests who experienced this). We have been extremely loyal to staying at this hotel over the years as new hotels have opened in Lake George and as long as these staff members are in place, we WILL NOT BE BACK. She also harassed us about our service dog as she was in our room with a senior citizen family member who has health issues because she “alerted” to the fact there was a domestic dispute going on across the hall. Then questioned that our service animal is exactly that. Highly out of place to do so. So many areas for improvement, especially at this price point. There are many other nice/newer hotels in the direct area with better management and guest interaction. Highly disappointed. F- Go elsewhere.

We enjoyed our stay. Lodgings were clean and updated nicely. Breakfast room was nicely decorated.

My stay was wonderful cleanliness, friendless, breakfast was so good other high end hotels could learn from this hotel thank you!

The hallways were dirty the 4 nights that we were there. Screaming kids in room next door. The dining area floors were also dirty. I would think that they would be cleaned at night, we were the first ones there the morning we left and they were still dirty.

My family and I had a great experience and this might be our go to hotel while traveling to Lake George

Was wonderful

Quick check in and cleanliness

the internet did not work. After asking for all kinds of personal info , phone #, address, email etc. it kept failing to connect to Wifi and we simply gave up!!

Clean, large room, good breakfast, nice garden and friendly staff.

Front desk welcome was top notch!!!

Excellent

Overall pleasant

Great place

We had a wonderful stay!

Our room was clean. Bed was soft. Pillows could be better. There was a sink and refrig and microwave. Refrig was not turned on. Should have paper towels near the sink to use. Whomever cleaned the bathroom the box of tissues were wet underneath which caused the tissues to be wettish. Also the bath mat and the towels were still damp. Nott alot of water pressure in the shower, however there was hot water. Internet was very slow. Definitely needs an upgrade.The breakfast was good. Could use a microwave to heat up muffins. Need more pastries and english muffins. Also had orange juice cranberry and water but no apple juice, that would be nice. They need to require guests to have a quiet time from 10 pm til morning. People were slamming their doors until after 11 pm when some people need to get up early and need their rest. Front desk was very nice and accommodating

The place has some good dining options nearby!

Overall a nice hotel with all the basic amenities- great breakfast options and friendly staff- Only thing i would say is the rooms had way too much perfume (sanitizing-fabric spray) i could barely breathe. Maybe it was just ours, but someone with allergies would t of been able to sleep in that room.

Quite area

Great location close to the lake.

Excellent overall

We Always try to find a Hampton Inn whenever we are because we know that they will take our dogs. I think every hotel should do this and they would have a lot more people banging down their doors.

We stay at a lot of Hampton Inns. The room could’ve been a little bit cleaner but was acceptable. The breakfast was good. My only complaint is they use all plastic dishes and silverware. This is the first Hampton Inn that we have been to ever that uses plastic dishes. If the hotel is working towards being more eco-friendly, washable dishes, silverware is a better option. But all in all, it was a pleasant place to stay, and the people that work there were accommodating.

Very clean and comfortable

Hotel was nice. Room spacious and clean. Staff was EXCELLENT. Pool area and hot tub was very nice and clean. Great variety for complientary breakfast. Very pleased with our stay!

Nice hotel

It’s a lovely property, would definitely stay there again.

When you walked into the room, the room looked clean. The bedsheets were clean. Unfortunately beds are hard, and the pillows are very soft. The bathroom towels were not clean. Soaps/shampoos in the room were empty. Breakfast options are minimum. If you are heading to breakfast be there no later than 930. They do not refill after 940 items that have been finished. Pool fitness outside use are all closed at 10pm. There is a great large fire pit outside but if you are outside after 10 they turn the lights off on you. A two night stay for five people costing a little over $900 is not worth it. We will not stay here again.

It’s a decent hotel that’s fairly new, the breakfast was OK and included, and the fitness center was fairly nice.

Clean, amenities, tucked away from the crown. Nice setting

Room was spacious. Blind would not go up or down.

VERY NICE.

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