Great location right on the edge of the pedestrianised area. Numerous first class restaurants within easy walking distance. Reception staff could benefit from some customer service training though!

Well located a short cab ride from the train station. Friendly modern hotel.

Very clean and comfortable. In City centre so great for restaurants and bars etc. Poitiers is a very attractive city centre with pedestrian only areas. My only gripe is tea making. Being English we generally don’t like cream in tea. Much better to have milk. More than 2 tea bags would be great.

There is a problem, PARKING. the hotel only has limited space in its secure underground car park, and you can book this in advance, however you are not informed that this is the case with bookings.com. So when we arrived we were told that we could park next door in the public multistorey car park. which we did and then went for lunch. On our return two hours later to collect our bags and check in we found that three windows of our car had been smashed and two coats removed. The hotel staff were very very sympathetic and very helpful, one member accompanied me to the police station and helped with translation. Whilst there I discovered that another car had been broken into this was a French person. The hotel then allowed us to move our car to their underground car park as it was now open and vulnerable to further thefts. The hotel were also very good at phoning for help but none was available, there were two bank holidays also they lent me a good powerful hoover to remove a lot of the broken glass. So yes a good hotel well situated but try to book the hotels own parking.

Staff were excellent and friendly. Only complaint was that fire alarm went off in morning and staff did not seem to know what to do and had no information to give us.

Decent facility but lack of maintenance. It’s poorly staffed so the reception ladies need to run up and down while operating the garage gate remotely. Overstretching human resource compromises customer services and ultimately hurts business.

We enjoyed our stay at Best Western Poitiers. The staff were helpful (they reserved a taxi for us). The breakfast was plentiful with lots of options of cheeses, yogurt, breads, eggs and meats. The bed was comfortable and large enough (nice king size). We would stay there again if we visit Poitiers again.

Really helpful staff.

Great location rooms a good size and friendly staff

The room and service was exceptional. I have been staying in hotels for the last 3 weeks and this was easily the best hotel that i have stayed in. Comfortable, clean and modern. Everything was perfect 12/10!

This hotel is in the centre of Poitiers and is within a few minutes walk of many bars and restaurants. The train station is a 10 minute walk away and the bus stops closer. I stayed here as my husband was in hospital following a serious car crash (the local hospital is amazing). The reception staff were so kind and helpful. Twice I needed photocopying done in order to complete the travel insurance requirements and reception happily did this for me. All the reception staff I met are fluent in English. The hotel is well presented and cared for, very clean with great staff throughout. I never had breakfast, so I cannot comment on this. The area is lovely with a choice of shops, restaurants, little supermarkets, bars and touristy things to see. The location is fab to explore on foot. I noticed parking by the hotel, but did not use this. I would stay here again.

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The hotel is in a great location, and whilst it has parking, it was as easy (and cheap) to park in the larger public car park next door. The room was large, clean and comfortable - with the exception of the air-con which was pretty hopeless (thankfully we had a portable fan with us). Overall a nice hotel, and friendly staff

Great location for exploring Poitiers, quiet room and staff helpful with our bikes. Breakfast overpriced and there was an issue with lack of staff the morning we were there, but staff did acknowledge and part refund.

This hotel is perfect for a city centre visit as it is ideally located in the old town yet has good, secure parking adjacent, at 8€ per night. Our room was spacious, unfussy and clean, with good storage space, tea and coffee making facilties and a very comfortable bed. Breakfast was generous.

Great location. Good sized room very clean. Comfortable king bed. Friendly check in staff. Really good breakfast. Secure parking. Good price. Highly recommend.

Very helpful receptionists.

It was probably one of the worse rooms I have been in a long time. The hotel is hot, and humid, almost moist. The carpet in the corridors is dark, but you can still see lots of stains. I tried to get a couple of drinks from the desk staff during the night but after 10 mind waiting nobody appeared and I have up. The room was OKish, but the aircon machina had a leak (for a long time it seemed) and the carpet underneath and beyond, was damp. The night was a constant dripping noise which didn't help sleeping. In short I would not go back there.

Great room and huge very comfortable bed. In a family room (4 people) and had to request enough towels 3 times, so not that great. Location excellent and very good restaurant next door. Remember to reserve hotel parking although Hotel de Ville car park a few doors down was only Euro 2.50 overnight.

Lovely hotel. Parking options were a little hairy with a roofbox. Room Aircon did not appear to work.

A very disappointing facility. No way is this a 4 star hotel. Fittings are tired, with a number of broken items. When I reported these to the day Manager, she dismissed them all and did nothing. The next day the breakfast fruit was still rotten and things like the fire alarm were still broken.

Lovely hotel if a great location to explore the city.

Nicely situated and was perfect for the night we stayed.

Great location in centre of city, close to restaurants. Excellent on site garage for parking. Friendly, helpful reception and breakfast staff. Good breakfast. No bar (was supposed to be open, but locked). Towels could be larger. Room was adequate, but nothing exceptional.

Lovely hotel right in the center of town, with good parking and tea and coffee making facilites in the room.Staff friendly and polite. Covid controls in place. Good selection at breakfast and nice terrace to sit on.

Well positioned hotel, in the center of the city. Charming host and tasty breakfasts.

I was informed by the management of the hotel that their heating system "has exploded" and therefore they will have to book me in another hotel. I understand those things can happen but paying for a 4 star and getting a basic 3 star in exchange without any compensation, not even free breakfast is disappointing to say the least.

A very quick overnight stop. Very lively town on a Saturday night, the hotel is perfectly situated for visiting by foot.

The greeting on arrival was poor. The receptioist did not engage and seemed most disinterested in us. The room was comfortable and very clean but as a tea drinker i was disappointed there were only 2 tea bags for my use. I thought the towels were of poor quality and there was no bath towel in my bathroom so had to do with a hand towel - not good enough !! A face cloth and a shower cap would have been useful. Well located and the same receptioinist when we returned very cold, on request did make us a cup of tea which we appreciated.

I thought it was good value and in the town centre. The room was comfortable and I would stay again.

Conveniently situated for the town centre. Excellent breakfast. Large comfortable rooms. When booking I strongly recommend that you pre-book a parking place (this isnt obvious when booking online).

Excellent location in the town centre and very convenient for food. We were recommended to try l’absynthe and both of us were delighted