Nice place to stay

Staff, rooms, restaurant.

Great customer service .

Really nice staff

Staff was excellent. Friendly & professional Felt safe

Santorini excellent service , it is far from the downtown to the city , taxi$25 pesos , It will be better rent a car. Excellent neighborhood.

I’ve been at this property a few times and highly recommend this resort. Staff is extremely friendly and accommodating, the place is always clean and organized and very closely convenient to access to the beach.

The service of all of the staff was top notch.

It’s a great place to visit, in a good location and a beautiful beach.

Excellent location, great staff and good food. Breakfast staff very helpful

Very old, the rooms are like motel 6, beds where smelly, needs upgrade on everything

Really bad service from the beginning, per the website, they offerrd airport shuttle but they don't, they said it has to be coordinated with hotels.com which it doesn't make any sense, staff is not hepful at all, good location the beach was really nice but needs to improve a lot on the service.

Great get away for a few beach days….has several locations in Santa Marta ….cab took us to the resort few miles away .. had to return …Very clean - oh Pool on the roof excellent - great view ……

Only complaint would be that the resort needs updates.

The quality of the food was a little disappointing, too price for the service, added carp price also, shouldn’t be if you are in the hotel premises and paid for the stay. Staff was friendly as usual , new staff needed to be more assertive.. Bar was nice , happy hour was awesome,

We loved Luis who assisted us with our breakfast everyday. He went out of his way to please us, he deserves a raise and promotion. The front desk was lacking in providing concern or customer satisfaction especially the female supervisor who wore glasses and did not provide a name. They insisted we used a taxis and not walk due to a dangerous area on the path to Zazue but the taxis called by Santorini were many at times rude, and overcharged especially since we are Americans where we felt they were attempting to take advantage of us. It was our second time and Santorini had not charged in the past for beach canopies but they do now and we’re very rude about it. Alex from Santorini Boutique remembered us and tried to assist with a courtesy since we were returning customers but the female supervisor belittled him to us and we were not granted the courtesies on the canopy. The WiFi in the computer room is poor. A lot of bugs in pool bathroom, computer room and morning breakfast area. Our legs were chewed up! Also, Santorini made an error and provided personal information in an email to extended family that were not traveling with us on this trip which was very unsettling. We have the proof and we can’t understand why they did that or how??? Their restaurants are a bit overpriced and provide the same food at all locations, very little variety. We are indecisive about returning!

As far as I am concerned, the Santorini Hotel & Resort has set a new standard of safety procedures for all hotels during the COVID-19 pandemic. I almost felt safer at the Santorini Hotel & Resort than I do at my home! Upon entering, there is a hand sanitizing station that is operated by your foot rather than your hands which was very clever. The elevator is operated by buttons you touch with your feet instead of your hands so there was never a need to touch the buttons during our entire stay. We needed to print our PCR test results to return to the United States and the staff printed them at the front desk so we didn't need to use the computers in the business center. All of our transactions in the hotel from the beach cabana rental, hotel restaurants and bars were all charged to our credit card so we did not need to exchange currency (safety!). They took safety to the highest level and I have no reservations about recommending this hotel to anyone who has concern about traveling during the pandemic. Our room was a good size and were happy to find a place with both a King-size bed and air conditioning. The Sky Bar was the perfect place to watch a sunset from the pool with a cocktail. The restaurants were good, but we REALLY wanted to have some authentic Colombian food. The young lady at the front desk recommended Parque de Los Novios and we took a cab ride that costs $20 mil pesos to get there.

Disappointed. Check in was unpleasant because the lady at reception was not very welcoming. She also looked through our passports asking about stamps, as an immigration officer would do. Apparently this was so she could charge us tax on our stay. The hotel was OK and the breakfast was also OK. The nearby beach is beautiful, very quiet and very warm water. The area nearby is dead. There is nothing interesting. No bars. No restaurants and only 1 supermarket. We will not stay again.

Excellent location with next to the mall and shopping...Excellent view of the mountains...

Excellent property and great staff!! Definitely a good place to visit!!

Excellent option and a good hotel, walking distance from the beach (100m), and a beach house that offers tents, restaurant, beach towels, anything you want to be very comfortable. Friendly staff and well kept rooms. If what you want is beach and relaxation go for it, if you want all inclusive style then look somewhere else near by. The restaurant has a good menu if you decide to eat-in. Try the red snapper.

The staff do there best with basically no English.. there is one front desk guy by name of Mauricio and he is not management...So very helpful.......I find every foreign hotel I stay at has irrogant self centered management, staff can only do something’s that are okayed but be prepared unless they are educated with actual business degree....They don’t care!..All there worried about keeping the workers suppressed as to keep themselves on top (bonuses/self preservation)....The pictures and vagueness on the site for Santorini Hotel & Resorts Santa Marta was very disappointing as will be the cut and paste Expedia reply....Sad state of customer service...another money saving tactic. My room looked like a violent fight or murder took place as looks like blood splatter on one light cover....

Good outdoor amenities and friendly staff. Rooms is outdated - no coffee facilities - you have to get coffee from the restaurant or pay for it to be delivered to your room. Overall - a good experience.

It was a good 3 star but no luxury. The pool in the hotel was more for kids than adults

Check-in was at 1500. Didn’t get my room until closer to 1600. Breakfast was ok

Our stay was brief but we were comfortable, it was close to the beach and we had a restful night.

Nice location, walking distance to the beach.

This place is wayyy too expensive for what you get. It has a weird sort of run-down vibe, and it is NOT a luxury place as advertised online. For the SAME PRICE you can get a room next door at Zuana Beach Resort which has direct beach access and amazing facilities. We would have moved to Zuana immediately but our reservation was nonrefundable.

The staff and location were great! The room was very spacious and clean. The only issue we had was with the plumbing. The shower did not seem to be draining and the toilet did not flush very well at all. They were very helpful and came to fix it, but it happened more than once(we knew that toilet paper could not be flushed). Other than that, I really enjoyed our stay there!!

Santorini villas isn’t a property ocean front

The staff were very kind. Special thanks to Yonet for his beach spectacular beach service, Lissette on the roof area, Sebastian at the restaurant who gave excellent service and Mauricio at the front desk. The hotel will need repairs in the following year. You can see rust, splattered paint, dirty edges , things that are easily repaired in less than two weeks, but if the owners dont take care of repairs, itll be a very unpleasant experience for guests. The food is ok, and could be alot better. The roof bar has better tasting food than the gourmet restaurant. Careful with taxi drivers who assume youll pay whatever they tell you. Ask how much before stepping into any taxi, as I was ripped off a couple of times from the taxis outside of the hotel. I would consider staying here again because of the excellent service the staff provided, but if management doesnt take care of repairs, no one will want to stay here!

The staff were very kind. Special thanks to Yonet for his beach spectacular beach service, Lissette on the roof area, Sebastian at the restaurant who gave excellent service and Mauricio at the front desk. The hotel will need repairs in the following year. You can see rust, splattered paint, dirty edges , things that are easily repaired in less than two weeks, but if the owners don't take care of repairs, it'll be a very unpleasant experience for guests. The food is ok, and could be alot better. The roof bar has better tasting food than the "gourmet" restaurant. Careful with taxi drivers who assume you'll pay whatever they tell you. Ask how much before stepping into any taxi, as I was ripped off a couple of times from the taxis outside of the hotel. I would consider staying here again because of the excellent service the staff provided, but if management doesnt take care of repairs, no one will want to stay here!