Good for the most part. I personally believe it’s ridiculous that we were only given two wash cloths and two drying towels for four people. Food good. Would like to see the tubs cleaned/painted to where you don’t feel dirty taking a shower. Breakfast was good. Pool was fine, hot tub did not work! You had to go to front desk to get pool towels which I think is such an inconvenience to the guest!

Hotel needs a lot of cleaning, very very dirty!!!!

My stay was great and they offered everything I needed at the time!

It was quiet

Staff not very friendly. Booked 2 adults in 1 room. There was only 1 towel. Seemed to be inconvenient to front desk staff to bring another one out. Breakfast set up was great - don’t get in the way of the staff in the dining room.

Very convenient and rooms were clean

The bathroom wasn't properly cleaned. I went to the front desk and requested some disinfectant and cleaned it. I was very disappointed.

Room was nice and cozy. The only complaint was that women staying across the hallway just kept leaving through the night and let door slam. Kind of annoying but we enjoyed as usual. Would recommend this hotel for other guests

The beds were extremely hard. That's the only complaint I had. The continental breakfast was the best I've EVER had at a hotel.

Check in took a little longer than expected but desk agent was well into her seventies. Room was not cleaned for our entire stay. There was a silverfish and spider in the bathroom. Breakfast was decent but was the same two days in a row. Paint was peeling on colums in food area. Television in room didnt have basic standard amenities like netflix or youtube.

Room AC didn’t work. Front desk check-in-clerk was not even close to being competent. Luggage cart had flat tire. Road construction made getting to hotel difficult. Hotel parking bad

It was convenient

Clean in fresh

Clean and cozy.

The only thing we were not satisfied with was breakfast. The pancakes tasted very weird, and seemed to taste not fully cooked. Other than that, we loved the room.. everything..

Nice and clean

There was a used towel in my shower when I got there after checking in. Everyone was friendly and helpful. When the maids came to bring fresh towels, they took one of my personal towels b/c it was white.

The staff was helpful and caring and courteous

I booked online & it seemed to have good reviews. Well, I was wrong! The front desk staff was very rude & unprofessional. They said they ran out of pillows. We had a suite and needed the sofa sleeper. Then at breakfast it seemed clean and was but, they wanted you to put the tongs that you pick food up with on the HANDLE that you raise the lids with. And while we we’re making our coffee we noticed little roaches crawling on the counter. Needless to say we threw it away and didn’t get coffee or eat breakfast the next day! The beds in the room was firm and ok for us. The room was ok but the carpet was horribly stained and dirty. Otherwise the room was clean. The AC in our room didn’t work the greatest the first night. But we kept it low and by 2nd night the room was cooler. The cleaning staff didn’t speak English apparently at all. They had small children around ages 7 and up with them who would interpret what I was saying or what the ladies would say. Sweet little children helping out. The location wasn’t too bad but if I ever need to stay in Beaumont again I will not choose this hotel.

Hotel was clean, bed was comfortable but pillows weren’t. Lobby & exterior could use some updating. Breakfast was good, but room could use update

Cookies and popcorn when you come in!

First issue, the toilet didn’t flush. Not a big deal, I used the ice bucket to pour water into the toilet so it would go down. The room was hot, so I asked for a fan. The lady at the front desk states “they didn’t have any”. I woke up the next morning about 5:00 because I couldn’t sleep anymore. I went down to get some coffee so as not to disturb my wife. After I got coffee I sat in the common area where the TV was. It was on Some weather channel. I walked to the desk and I see TWO fans, at this point I didn’t care. I had to ask “is anyone here?” Some guy behind a partition responds after a minute or so. I ask for a remote to change the TV and he just says I don’t know and never comes from behind the partition. It sounded like I interrupted his sleep. I won’t stay there again.

Everything was fine except the weak signal that made the tv unwatchable. Also poor internet connectivity; I kept having to log in every time I opened my phone or iPad, and some sites would not open. Other than that everything was good, clean and comfortable.

over all poor experience. we were given a room key to an already occupied room. given another room , we needed towels but telephone in the room is not working have to call the main number and was put on hold for a long time just to be told to call back in 30mins no one is answering. personally went down to ask receptionist who was at the time talking to somone on her personal phone. will never come back

Good location. Near restaurants and shopping areas. Nice room. Keurig Coffee Maker in the room was broken. When we requested 2 extra pillows they said they had no extra pillows. A first for this class of hotel for me. Good breakfast. Give it 4 out of 5. Mosi are about a 2 1/2.

DO NOT IGNORE BAD REVIEWS LIKE I DID!! smells horrific! Renovations are already unraveling. Only 2 towels. Location feels uneasy. Worst hotel I’ve stayed at.

Some kind of party was going on in the 2nd floor on July 1st. At 2am I could not get to sleep because of all the noise even with my sleep medication. There was so much hollering and yelling and screaming. I actually recorded, it was soooo bad! So I called the front desk. I told them I'm having a problem up here on the second floor there's some kind of wild party up here it sounds like some wild animals. Then the desk clerk proceeded to say " Well I doubt it's wild animals but I'll check it out" Then he hung up on me. I was so shocked. A little while later things settled down. However, I was so shook up and upset from the way he talked to me, I still couldn't get to sleep for some time. Also, some friends of mine who stayed in the same hotel that night said there were people in the pool until about 3 am partying. They asked the clerk about it and he was fine with it. After these experiences we didn't even feel like it was safe to even report these things to anyone else. All the other staff were really nice though. The ladies at the desk, the guy that oversees breakfast as well as the cleaning staff. This was honestly the worst hotel experience of my life. It's really sad because this is the first family trip we've had in a long time. 😔 BTW, the elevator was a little scary because it did this shaking thing. My friends wouldn't use it. It also needed a good cleaning. Also the rooms smelled of mold. Oh and the breakfast was good 👍. Nothing fancy but tasty and filling.

We stayed on 3rd floor and it was too warm to cool, the a/c in room was set on 60 and felt like 75 degrees. The whole 3rd floor was warm due to not having a central a/c for that floor. Top it off they charged extra for who knows what. Have to call and see what the extra charges are on my credit card…

Love your place,it was great and had a club next door

The hotel was clean and the staff was very friendly.

There was no toilet paper in the room nor a toilet paper holder. The lobby was dirty and the lobby bathroom unclean and smelled like urine. The air conditioner did not work in the room very well, so was quite warm and hard to sleep.

The bathroom had used towels left on the towel rack. The bathroom did not appear to have been cleaned prior to my arrival. The bed sheets were clean. The breakfast was decent, but more meat choices would have been nice. Overall, I was not impressed. Not worth $100 for one night's stay. Will not be staying here again.