A very nice hotel and staff with everything youd want for a pleasant stay , we will definitely be coming back . The area is quiet compared to the big resorts but theres some nice restraunts and a lovely welcoming bar opposite the hotel (bar illetas ) i. If you want a peacful hotel then id recommend

Great hotel for a great price, lots of amenities offered. Most staff was amazing and would most definitely stay again

Food was good lots of options. Nice view from balcony. The water is acessible from the clifs. I asked for a quiet room, was initially placed in a room on the 8th floor outside the reception, which didnt work. Could hear everything. So I got to change to the third floor which was quiet.

Beautiful location, pools, property and water areas!!! Little food choice, do NOT get room service (horrible). Small leak under sink, the halls have no AC, my room AC went out more times than i can count. I ended up extending my stay.......to a difference place!!!! I had to many issue w little resolve and its not most walkable. Beautiful property however!

very kind service. we felt very welcome. nice location and room.

Excellent facilities. It had everything

great place - loved pools and waterfront

Loved the room and the view was spectacular. We stayed in one of the presidential suites. My complaint is that the air conditioning didn't work in the living area. We had to shut the door to the bedroom so that we could at least keep that room cool enough to try to sleep, but it still could not even be set low enough to be comfortable. We got the half board which is not worth even half of what we paid. It is mediocre at best, both dinner and breakfast. Save your money and go eat elsewhere at a different property.

The hotel is beautiful but the room smells so musty and old that it ruined our stay. We traveled as a group and my room was a suite while my friends’ was a standard room. Both our rooms smelled. Mine to the point where my clothes started stinking. The room is beautiful, the pool area is amazing, the views are stunning but I would never go back. It needs some massive freshening up with new paint, new rugs, new furniture. Even the pillows (not the pillow cover, the pillows themselves) smelled musty and old. Tried to switch rooms and front desk acted as if I was crazy complaining about the smell. Also, a bit too many rules because it is more of a family style resort. Cannot have snacks in the pool area, 6 pm the lifeguard was kicking us out of the pool when the sun doesn’t set until 9 pm! Next time I will go for a smaller, more grown up hotel with fresh smelling rooms :)

Staff are above average, extremely friendly and helpful. The local bars are friendly and fun. The only downside is the WiFi in the hotel.

Nice place pool on ocean is great

Just amazing beautiful hotel on the water great views

Great food, excellent service

The vip areas at the pool did not really work. Nice idea, but poor execution (the promised service was not existing, in four hours no service showed up). The breakfast choice was large, the food quality average. The staff at the pool bar was great. The hotel bar at the reception level was disappointing and the service poor due to understaffing. The staff at the reception and the service was very good. Our room was very nice, we had a suite, no complaints except for the lack of toilet paper that we had to remind the staff three times and missing shower gel and conditioner. All in all a very pleasant experience and we like the location Illetas due to its vicinity of Palma and Puerto Portals. The Balneario beach club is a great addition to the location and we liked it a lot. Except for this one we did not find very good dinner opportunities in walking distance.

I felt comfortable

Fantastic hotel - location is so-so

The hotel was nice and had good location. My check in experience wasn’t great, there was only one person at the counter (who was busy) and waited 30 minutes before someone else came. I was supposed to get a welcome drink and didn’t. I then learned that the hotel parking was full and if I wanted to park I had to check with them every day which is inconvenient. Thankfully, they shared with me a free parking nearby. The pool area was big and the sea access was very nice! Overall, it was a good base to explore this side of the island

5 stars all around!! We were warmly welcomed at check in with a glass of champagne and very friendly service!! Huge shout out to the Kristal restaurant they have inside the hotel as well. We had a three course meal of the beef tenderloin and a sushi platter and Mochi for dessert paired with fresh fruit and the chef even brought us out his own creation of another seafood sashimi! The chef came out twice to greet us and ensure we were having a great meal which it was, the best meal I’ve ever had hands down!!I have never in my life had seafood more fresh and beef so tender as I did here. As a tip, go to that restaurant and skip the buffet they offer in their second restaurant, it was honestly the same price for everything as what we would’ve spent at the buffet. Overall, the hotel is located within a 15 min walk (farthest you’ll go) of 3 other beaches, all different in their own ways. If you don’t feel like walking to another beach, the property has its own beautiful pool with two bars to use and a private dock to jump into the ocean as you please. The room itself was amazing, all the rooms have a view of the ocean which was gorgeous and quiet to sit out on your balcony enjoying the views. All in all, the property was nice and relaxing without too much partying going on (which was what we were looking for) and they had live music and entertainers every night. I will always be dreaming from now on the delicious and amazing dinner from the Kristal restaurant and the stunning views

i was amazing , thank you

Facilities were clean expansive. Multiple pools and restaurants. Great views. Buffet breakfast was excellent. So many fresh options. Spa facilities were wonderful. Indoor pool, bath, steam room, sauna, etc. staff was friendly and accommodating. Rooms were comfortable with great attention to detail and the balcony overlooked the sea. We didn’t explore surrounding area of the resort. Only complaint was the lobby and pool bars closed early. We arrived back from dinner in Palma around 10:30 and would have like to sit and enjoy a cocktail but all the bars were closed.

Great Value Hotel , great views , location , lots of repeat visitors

Fabulous location with direct access to the sea and exceptional customer service. Room was a little strange with the bathroom set up and felt a bit basic, but a decent bed and stunning sea view.

All fabulous . Staff at breakfast and dinner were so helpful & friendly, especially Wilson. Will definitely be returning. Could not fault it.

Food was great. Large varieties of choices. Different cusines each day.

The hotel room was quite comfortable. The drinks in the bar next to the pool was acceptabe. The selection at the dinner was really good and tasty. Unfortunately, the hotel itself has no free parking places. The breakfast selection is a little bit poor in may opinion. There are no restaurants near the hotel, only 2-3 tapas bar or similar. When the hotel has a lot of guests they should change or clean the water in the pools more frequently as the water in it was many times disgusting and smelly from human perspiration and sun lotion. The hotel has only a very short seashore, but it is ok if you do not want to splash in the sea too much.

- very nice swimming pools. big pool and facing the sea - there is also an option to jump into the sea if you want to - convenient with bus stop in front of the hotel to take you to palma, if palma is too far, there are bars and restaurants only 4 stops away from the hotel (Soda Pop is highly recommended, very good tanqueray tonic) - staff are helpful and friendly one down side: the room key always not working. I've been changing room key 3 times in 7 days.

The room set up is weird

I love this place. I’ve been coming back year after year and sometimes more than once in a year! Carmelo (who works on the door in reception) is fantastic - and so is Patricia in the restaurant. Everyone is so friendly and welcoming! Fabulous location for secluded beaches and walking and the pool area is wonderful! Dinner is not great, can get repetitive. But aside from that this place is my fav place, and I’ll keep coming back!

Housekeeping services were deplorable. On one day, our room wasn’t even serviced at all, and on most others, certain bathroom amenities were missing or not replaced and the room was not cleaned adequately. We got no apology or compensation from management, despite sending a note of disappointment through Expedia. Also, the products used in the bathroom are of poor quality and recycled (several bottles of “conditioner” contained hand/body cream). Parking in the garage is very tight, making the risk of damage to your car trying to maneuver in and out of spaces when the garage is full pretty high. Overall, a disappointing experience. This hotel certainly should not be classified as 4-star. Two-star, maximum, by any reasonable standard. However, the wait staff at breakfast were amazing (very nice and helpful). That was the only good part of our stay.

House keeping is poor,no vacuum or cleaning floor,always missing vanities, not locking balcony door,no coffee or tea tea

The first impression with a question if we wanted to pay extra at a discount for a room on a higher floor was not so nice. But it improved. Most of the staff was very helpful and service minded, by the pool area specially. The rooms where nice and comfortable and the see view OK also from the first floor. Some of the balconies was mostly in the shadow but who want to stay at the room when there are such a nice pool area. 25 m swimming pool and an extra adult pool that also was large was nice. No heating of the water so it was more of the cool side but still nice even in the middle of April. The pool area and the pool restaurant was great. We very much enjoyed the night show at the pool (only Fri/Sat). A little bit to noisy breakfast restaurant for my taste but there was plenty of good food and drinks to chose of, including cava.

We loved our stay here! Everyone was so nice and helpful when we asked for recommendations. They told us the best beaches to see which are max a 10 minute walk. The pools are really nice and the indoor hot tub was amazing! The rooms were very clean and nice. There is also a bus stop right outside of the hotel, so you can easily go into Palma. Such a great weekend here!