This Hotel is the 1st hotel in the world i have stayed at that didn't have a toaster at breakfast and when asked we were told we supply bread only... also the bed was like a plank very hard and if you dont have enough towels check the wardrobe because that is where they are kept supposedly...

Was OK

Staffs are not so nice and not helpful. Shower curtain smells so bad, drain is clogged up with stuffs and hairs, floods when taking shower. Room doesn’t have enough lights and outlets.

Visited Salzburg for the first time, my brother has been there many times though. Michaela, Nina, and Veronica were absolutely wonderful to us, the personal at the breakfast buffet were also wonderful. It is a nice, clean, and quiet place.

Beautiful clean hotel! Helpful front desk. Nice breakfast.

Great stay. The front reception was helpful, friendly and informative. We arrived very early and were able to store our bags and complete check in. Amazing breakfast, really comfortable beds and a great shower. Would definitely recommend to our friends and family and hope to stay here again one day.

Room was neat and tidy. Staff was very helpful. The hotel had all the amenities we needed. Dining nearby, grocery right across the street. Train station close. Would stay here again.

The property was centrally located and good value for money. Veronica the receptionist was like a breath of fresh air and went out of her way to make us feel welcome.

Staff very helpful and friendly. It's a little out of the way but not all that far from everything and there are some good restaurants nearby. Very comfortable place to stay and I would recommend it to anybody.

Good service but far from the center

Hotel is not attractive from outside. Room is clean but amenities are not available. Room did not have tea/coffee facilities. When requested, this was not brought to the room and we had to get the kettle, cups, etc from the reception. Wi-Fi connectivity is very poor, almost no connection. Price is very expensive for the quality of property and service. The hotel is quite far from city centre as well.

This is a modern hotel with large room, I stayed here for 5 nights, but they only cleaned the room after the first night. I understand they don’t need to clean the rooms everyday but I thought they would have cleaned more than once, the bin was full, I left one towel on the floor but as no one visited they didn’t change it. There is a mini fridge, safe, there was also a kettle with one sachet of coffee, but this was not replenished, even on the day they did visit to clean the room. The shower has frosted glass facing the bed but transparent glass as you enter the room, you can half solve this by fully opening the toilet door but this still leaves a gap. This wasnt an issue for me but it might be for other travellers who wants more privacy. The breakfast was excellent, lot of choices. Bread, meat, pastries, scrambled eggs, frankfurters, bacon, cereal, cakes, whole fruit, cut fruit, yogurt. There is a supermarket in the mall opposite the hotel and a lovely greek restaurant, Mcdonalds and more supermarkets 5 minutes walk. You can walk into town in 20minutes or you can take the bus, unless there is a strike. On one of the days there was a train strike, I thought this only affected trains but there were no buses either so I had to walk. The hotel is on a main road but the noise wasnt an issue, just the occasional car playing music loudly.

Good hotel and personal, fast check in and check out. Rooms are clean except for the moquette. Room cleaning service knocking at my door at 7:30 and again at 8:15 (room is paid until 12:00) this is not acceptable in a chain hotel.

Service was great, the receptionists are very helpful and friendly, the rooms are spacious but old, the bathroom needs to be updated. A good place to stay for a night or two.

Spacious room in a clean hotel which was pretty perfect for our young family. Friendly and helpful staff and decent breakfast buffet.

Its a horrible hotel. The rooms are large but the AC does not work well, have to keep the windows open at night, hence sirens and traffic noise. No provisions of soap, etc. We were given a family room, also useable for handicapped people. The toilet bowl was so close to the sink I wonder how many handicapped people hurt them selves twisting to sit on the toilet bowl. The breakfast spread is good. I will not stay there again and it is a pity that Hotel.Com lists such hotels

I stayed at this hotel from a Tuesday a to a Thursday. Our room was NEVER CLEANED. I asked several times for housekeeping. They came on Friday, emptied the overflowing trash cans and gave us clean towels. That was it...... This hotel may be great for an overnight stay, but not for several days. Other guests were complaining over the dirty rooms as well. The breakfast, however, was great. especially if you show up at 7 am. The last day we slept in until 9 and most breakfast items were gone.

convenient location

The hotel itself is fine, the location somewhat inconvenient. We left our car during the stay in the hotel's underground garage and took public transportation (bus #4 ) directly into old town. The area around the hotel has nothing to offer a traveler.

The receptionists were never available. The room was not cleaned very well the second day.

Transport links were great

Propre, près de la vieille ville

Hotel was clean and room was nicely done. The staff were friendly and the two gentlemen receptionist were knowledgeable about the area and were good at giving you directions. One lady receptionist didn’t know at all direction to Mirabell Platz which is now I learned is a common meeting area for the tours. Perhaps she was a new staff? At least she knew how to call a taxi for me. I particularly as well liked the hotel’s good selection of breakfast. There were two good restaurants nearby that I liked.

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Needs renovation. Internet and phone did not work. The desk staff were very nice and very helpful but the hotel needs an update.

No aircondition, it is a heater. So it can only make heat. Not aircondition. There Would not return parking fee. We left 1 night Before check out. A Really bad hotel. Dont belive what the reviews a Saying we did, and we paid the price for it

Very clean, comfortable hotel. Parked our car and bussed into City Center. Delicious Greek food across the street.

Good hotel for the price. staff are very professionnal We forget an object in the room and the hotel don’t find it so care and don’t let your personal object in the room

Comfortable rooms with nice bathrooms. Good position. Nice people at the reception. The manager is also nice.

Top 👍😊

Hard to find. Underground parking quite difficult,. Otherwise a nice hotel.

It did not have any soap for bath and although we asked for it they did not give us. Moreover we paid 15€ for parking