Very nice restaurant and bar. Room somewhat aged but comfortable and well maintained. Close to Birmingham and Coventry. Plenty of free parking.

The hotel is nice so is the restaurant and the bar. But the hotel staff are a bit hopeless. But the staff in the restaurant and the bar are very friendly and welcoming so is the service and the food. Hotel staff not given the right training or the tools to get the job done right I feel sorry for them. BW you have to do better than that. Marco Pierre White well done the food and service are great, and the staff are awesome!!!

Faulty kettle had to leave room to find someone to change it as the room phone also did not work. I would expect sockets on either side of the bed there was none on that side of the room. We booked for three sharing the family room but Towels and sundries for two were left out after first night. Parties were on for two nights out of the three we were there. Very noisy corridors late into night.

Stayed for one night for a wedding What can I say but absolutely beautiful the staff on arrival was so pleasant and helpful nothing was to much trouble and the staff on the bars fabulous breakfast was perfect the room was spotless as is the hotel Thank you for a wonderful stay Hope your all blessed 🙏

Only fault is that a week later and my £50 deposit still not returned. Watch that.

We have stayed here before and it's been ok which is why we return. It should be noted that for this size of hotel, there is only ONE disabled parking space at the front of the hotel with step free access via a ramp, into the hotel. There are spaces at the back of the hotel, but you then have to negotiate a ramp and then THREE steps. Why? why not make a ramp there? The other noticeable thing was in the Triumph Bar. The staff were good with their drinks service but not so quick to clear tables and clean them. The cleaning, especially of the glass tops and in the edges of the round tables was atrociously bad or not done. I was told the key card didn't work upon my return because I'd been to the NEC and that wiped the card??

as described

I have rarely had such a bad experience. The restaurant was closed when I needed to eat (no one bothered to tell me so I was a little stranded), there was a loud private event outside my room (no one bothered to inform me). I was strung along (by Dave) while no one dealt with it. I was jet lagged and needed a good night’s sleep. I was treated with nothing but contempt by the staff. They made it clear that they were more interested in the event going well than people being able to sleep. I suspect they made a good amount from the event, so who cares right? They finally told me that someone would give me compensation upon checkout. Yet again, the young man checking me out had heard nothing about it and appeared to not care at all. He took my email address and assured me someone would email me with compensation on the day. I have heard nothing. I heard a similar thing from other guests. These folks treat guests with contempt. They seem to genuinely not care and it shows. I stay in dozens of hotels each year. This is by far the worst experience and rudest staff I have encountered. The culture appears toxic.

Attended wedding 1 night stay .lovely breakfast .

Very clean and the staff are great.

Nice from the outside and in the lobby - basic service and basic room - Wi-Fi was awful and signal was bad - breakfast was tasty but again basic service.

Excellent value accommodation, close to airport and rail station. A very well appointed hotel.

Hotel was nice but the internet and phone signal was quite poor, which is not useful for business travellers.

Where to start? If you are here for business the be warned, the WiFi is non-existent & when queried with the staff it was because they are "out in the sticks"...but advertise themselves as close to NEC (4 miles) so hardly "in the sticks". If you need to be somewhere on the day of check-out you might want to time your exit. Waited in a queue for over 25 minutes just to check-out. The corridors have a damp musty smell & the shower in my room ran a trickle in the morning, probably due to everyone else showing at the same time. They need to sort out the water pressure. Good array on offer for breakfast BUT the bacon, sausage & black pudding were only cooked on one side!! None of the staff seemed empathetic to any of the above when politely mentioned and it certainly didn't seem like any of the above would be rectified. It was almost like they'd heard it all before!!

Shocking internet and very poor mobile signal. Even staff said they have trouble with hotels wi fi Unable to do any work due to this

The hotel is in a very beautiful building and while the settings are lively, the level of comfort was lousy. The beds in particular were hard as concrete and the pillows even worse. I woke up with the sorest back I’ve ever had. Moreover, upon arrival late at night they couldn’t provide any room service (which had been promised) as “the guy wasn’t there”.

Spaceous, spotless room, comfortable bed, good meal, decent buffet breakfast.

Hotel was amazing. Friendly staff. Room clean and tidy. Excellent breakfast.

Lovely room and breakfast, the only issue, needed slightly better pillows

very nice hotel, impressive to drive up to. rooms are decent size, comfortable and clean. Staff polite and helpful.Have stayed twice and both times have had a quiet peaceful night. Very handy for the NEC and airport. Couple of pubs within easy walking distance

Worst house keeping I’ve come across

The hotel was ideal for the show at the NEC, less than 10 minutes away. The breakfast was very good, attentive staff and unlimited tea and coffee, cooked breakfast and cold options. Walking distance to some good places to eat, we went to the Bulls Head and Vivaa. Definitely worth booking before you go!

Good comfortable stay easy parking and friendly staff

Receptionist was clearly put out by us checking in, so much so that all we got was a ‘yes’ when being greeted. I wasn’t expecting the red carpet but a ‘hello, how are you’ would have been nice. I was then told repeatedly that I’d not booked dinner vouchers, even though I had. Getting directions to our hotel rooms also proved challenging. The directions ‘just go up the stairs’. It turned out to be up the stairs and head to the end of the building with a few lefts and rights. Thank goodness we left our luggage in the car and found a closer entrance out the back. The rooms themselves were ok, a bit dated but really clean. Dinner at the restaurant was apparently ok. Sadly, I didn’t get to eat, sent the steak back twice. I asked for medium, I got rare. The second time I was given a very charred fillet but just as rare and the chef couldn’t have even been bothered to rest it. When telling the Manager, the response was ‘but he cooked it’. It did take absolutely ages for the food to come out, just under an hour. When it arrived, we were missing a side of chips and peppercorn sauce. 3 other tables arrived after us and were served before us plus we made sure to order before the large tables: the ticket must have gotten lost. The waiting staff were friendly but the site poorly managed. 2 staff asked if we were ready to order when we already had and then no one bothered to ask if we wanted more drinks.

Easy, short drive to NEC No lift, bath very high sided hard to get in or out. Staff were polite if seen. No evidence in room of availability of room service. Only on 2 electrical plugs TV signal cut in and out. Food available but expensive If not travelling with dog, would have been cheaper £25 per night

Lovely stay at the hotel - staff friendly and helpful from the cleaner to managers. Food at the restaurant was excellent hot and quick to arrive. Gluten free options available at breakfast and evening. Rooms are clean and comfortable but dated. Lobby and communal areas very nice and modern. Taxi to NEC 10-15 minutes depends on traffic uber £11 at £484 for executive twin room for two nights half board excellent value compared to hotels near NEC crufts week

Have stayed here before, lovely hotel. Always a comfortable stay, breakfast was amazing. Friendly staff.

Nice spacious room, very quiet, friendly staff.

Business trip. Arrived at hotel at 10.15 to be told that they had sold our room and we had nowhere to stay. Eventually found another hotel 30 minutes away and finally got to bed at 1am.

The hotel was overbooked. We arrived, as planned, at 10.30 pm. Took 15 minutes to be served. This was because they were trying to find accommodation for other guests that had been overbooked. They found us s room eventually, which had been refurbished, it smelled of paint, but at least we had a bed. The room was smart and well decorated, but there was no hot water to the hand basin, and no water at all to the bath and shower. The phone in the room didn't work. We went down for breakfast, and complained to front desk. We asked for access ti a room where we could shower. Reception told us they would sort it out while we had breakfast. It took a further 10 minutes after breakfast. The hotel sorted olit out in the end, but, not a good e experience.

The staff made the stay a more enjoyable experience.

Very nice and clean hotel. Only one down thing is poor WiFi signal.